Customer Reviews for Pelahatchie Bay Storage
(U-Haul Neighborhood Dealer)

343 reviews

2194 Hwy 471   Brandon, MS 39047
(S of 25)

(601) 829-1701

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(601) 829-1701

2194 Hwy 471
Brandon, MS 39047
(S of 25)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Just keep up the good work! Thanks

Ronnie M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie M. 
Rating:
5.0

Customer did not leave a comment.

Darrell T. 
Rating:
5.0

Very pleasant experience.

Elmore M. 
Rating:
4.0

Customer did not leave a comment.

Reginald F. 
Rating:
3.0

Truck was not clean. We're in a pandemic and I was very nervous. The truck had coffee spilled all over the seat and console from the previous renter. The location did not offer to rectify or make different accommodations. I was in a bind and really needed the truck so I took it as is. Cleaned it as much as I could when I arrived to my loading location about 20 miles away. This was unacceptable! Please express the importance of cleaning their trucks between renters. This is why Covid-19 is spreading like a wildfire.

Martina W. 
Rating:
5.0

Customer did not leave a comment.

Tamesha T. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
3.0

We weren't given much time to check the truck cab for all of our items before the younger customer service rep got in the truck and started checking it in. A few things got left behind and we were only called about one of them. My son had to drive back up there to pick up the item however I am still missing a couple of things since I did not have the opportunity to check through the cab myself. The older gentleman was helpful.

Emily D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Jeffery C. 
Rating:
1.0

The way I was treated was horrible at the Pearl Mississippi location. Made my reservation 2 weeks prior to pick up. They had no truck for me. I never received a call or anything. Had to go way out of my way to another location to secure a truck. I will never do business with Uhaul again. It was totally unprofessional!!!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Customer did not leave a comment.

George E. 
Rating:
2.0

The office manager was very rude to me. He threw my credit card and driver license at me onto the desk. He greeted me by asking if I was old enough to rent the truck before I even sat down. I'm 40 by the way... He never said you're welcome to my thank you's. And asked if I had enough money on my card to pay for the truck. I did not let him get to me and was nice and polite the entire time. I've never been treated so rudely in my life. Maybe he didn't want to touch my hand because I'm black but he could've slid them across the desk instead of throwing them to me as if I were some animal.

Joinisha W. 
Rating:
5.0

Very nice and professional. Overall great experience.

Tamera T. 
Rating:
5.0

Customer did not leave a comment.

Jan T. 
Rating:
5.0

Great customer service. Friendly crew.

John S. 
Rating:
5.0

Customer did not leave a comment.

jackie M. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Only problem was that the windshield wipers were dangerously worn out. Extremely hard driving thru a couple of rain storms.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

The truck didn't shift well and the ac vent was broken, so it wouldn't stay open. I was reminded to fill the truck up with gas, unlike a day or two before when I rented a truck from another UHaul. All in all, this experience was much better than the one at the Pearl, MS location.

Jan T. 
Rating:
5.0

Very courteous and friendly. Made my experience very easy.

Pat M. 
Rating:
5.0

James was very professional and treated me as good as any customer could be treated.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Pick up was quick and the drop off procedures were easy and straightforward.

MARCUS G. 
Rating:
2.0

We rented a uhaul for 2 days. The truck storage area smelled like spoiled milk. It made all our clothes and furniture smell like it. We returned the uhaul the next day due to not being usable. I now have to clean everything that was used in the truck. The staff we rented the truck from was very nice and said the last person that used the truck also complained about the horrific smell in it. This truck should be placed out of service until it is scrubbed down. I would also like a refund as this wasted my time and money. Please feel free to call me if you have questions 601-503-4154

Tyler D. 
Rating:
5.0

Mr. Turner was extremely nice and helpful. I will definitely go back to him for my hauling needs in the future.

Bobby M. 
Rating:
3.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Very pleasant and helpful. Highly recommended!

Ron C. 
Rating:
2.0

Man is handicapped and told me to bring my husband to hook it up. If I wanted trailer by myself I would have no help to hook it up.

Barbara E. 
Rating:
4.0

Customer did not leave a comment.

Ronnie G. 
Rating:
5.0

Nothing for me and I think the service should be satisfactory for the next customer. We have used this location in years past but so long ago that we were not in your program. We live manager James and he bends over backwards to assist Sincerely. Jim Pippen

Jimmie P. 
Rating:
5.0

Great Location!

jason F. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Nothing. Hard working gentleman had our trailer and blankets ready, hooked trailer up, tested the lights and we were on our way.

John E. 
Rating:
5.0

Everything was perfect and location staff were friendly and offered all supplies needed.

LARRY R. 
Rating:
4.0

Customer did not leave a comment.

leroy P. 
Rating:
5.0

Personalized service. Guy working there obviously works very hard and knew how to quickly hook up a trailer correctly.

John E. 
Rating:
5.0

Change nothing!

ROY M. 
Rating:
5.0

Gentleman at the location was very knowledgeable and friendly.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Rob K. 
Rating:
5.0

Awesome job and timely service. Very friendly and timely. I appreciate the efforts put in to help me.

Morgan C. 
Rating:
4.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Customer did not leave a comment.

Kelby B. 
Rating:
5.0

Customer did not leave a comment.

eliza C. 
Rating:
4.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

Customer did not leave a comment.

Kelli P. 
Rating:
5.0

Nothing. Customer service and people were great.

Christopher G. 
Rating:
3.0

I waited for the vehicle because the person returning it was late. Not uhaul' s fault or Pelahatchie Bay Storage's fault, but inconvenient non the less.

steven S. 
Rating:
5.0

Customer did not leave a comment.

John A W. 
Rating:
5.0

I use the car hauler frequently and very satisfied

Ken S. 
Rating:
5.0

Great job from all angles.

Gerald P. 
Rating:
5.0

Very kind and was waiting on us to arrive on Christmas Eve morning.

Ronnie G. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
3.0

Do not change the location for pick up once the reservation is made without the approval of the renter.

Annie M. 
Rating:
5.0

Customer did not leave a comment.

Cole Y. 
Rating:
5.0

Very patient and helpful

Millie P. 
Rating:
5.0

james was great to work with,i have used the 2 axle car hauler 4 times this year , it would be nice for the fifth rentle be free. ha ha

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

I was hoping to pick up a truck closer to where I live, but it was made right by the nice lady that was handling this pick up arrangement

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

I initially did not request to pick up the rental equipment at this location. I had to drive 40 miles to pick up the equipment.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

vivian R. 
Rating:
5.0

Mr. Turner was great! Very personable and helpful!

ED T. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
3.0

Friendly customer service

Sheilene B. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

billy F. 
Rating:
5.0

The personnel were friendly and inviting.

Julia C. 
Rating:
5.0

Customer did not leave a comment.

Melanie T. 
Rating:
1.0

I didn't receive straps or blankets. The owner kept us for an hour when we were on a time schedule. I had to bring my own people to get the trailer loaded. I was highly dissatisfied.

Jimmi W. 
Rating:
5.0

I rental a U-Haul on August 17th in Calhoun City Ms 16 by 20 cost me $305 I rented a U-Haul in Conroe Texas on September 17th and cost me 181 plus tax I just don't understand it and I feel that I'm a little bit disappointed of the price gouging

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Priscilla S. 
Rating:
5.0

Customer did not leave a comment.

ronnie H. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Outstanding service. Hats off

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

You are doing fine

Kanwar B. 
Rating:
4.0

Customer did not leave a comment.

jason W. 
Rating:
5.0

Customer did not leave a comment.

diana H. 
Rating:
5.0

Customer did not leave a comment.

Benita D. 
Rating:
5.0

Customer did not leave a comment.

Sernanda G. 
Rating:
5.0

Customer did not leave a comment.

DAVE T. 
Rating:
3.0

They were closed for July 4th. But the key drop off was very convenient.

William K. 
Rating:
4.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

The service and support was excellent. James & TJ were very helpful and willing to accommodate us As difficult as this move was, these guys made it bearable!

Barbara S. 
Rating:
4.0

James Turner, GM, is an inspiration and a very nice person. Very good experience from beginning to end.

Clovis R. 
Rating:
5.0

Wonderful customer service.

Jennifer B. 
No reviews have been submitted for this location.

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