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Guy O
Customer Reviews for Pelham Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Headlight is out and needs an alignment, always curves to the right when driving . And the inside smelled really badly
Jackie SCharged for additional mileage well above what I actually drove. My fault for not checking mileage before leaving. Cost me $60 more dollars for 24.5 mil3 round trip drive.
JOHN BMoved my original pick up location, didn’t notify me, employees couldn’t find reservation, equipment requested was not available, all of this put us behind a hon our move and made it more difficult. This isn’t the first time this has happened. It’s a Pattern for Uhaul regardless of location. Will not rent from Uhaul again.
jason gI would have rated 5 star on this location hadn't it been for the desk attendant wanting nothing to do with being responsible to check U haul trucks In/Out. Her words "we are most focused on being a storage unit facility" and acted put out that I came inside for check in . I recommend using the U-Haul app at this location; they seem to not want to be bothered. It's a new and clean location , convenient and easy to find.
Amy PThe truck pick-up location was very far from where I initially requested it, otherwise very good!
Adolfo MSuper easy in & out.
GLYNNDON Rrepresentative we dealt with was upset that something fell through on our move the day we rented the truck, and we were not able to get the truck back. I understand the 2nd charge for a 2nd day, however, I don't understand the extra 100.00 in fees. I returned the truck with the gas that was in it when I left. I was charged 50.00 in gas fees and 30.00 for an additional gas charge. The other 20.00 was for returning after hours, but the truck was returned before 5pm. The representative was seen leaving out the back and saw us out front dropping off the truck. Horrible experience. I don't recommend this location or Uhaul at all.
Melanie GI can not think of anything.
Ronald KStaff was very helpful. I was able to check in and return the truck easily.
Patricia FThe truck had a very strong smoke odor. Furthermore, it needed maintenance. Our drive to Asheville and back was very stressful as we didn't think the truck would make it without breaking down.
Mona TThe rental location was fine, fast and friendly service to pick up. The 10’ truck was not in the best shape, interior door handle was broken off when I picked it up, and the wooden rails in the back were missing some screws and made securing cargo a little difficult because the rails were pulling off the side of the wall when tightening the straps. I picked up the truck with 7/8 tank of fuel and filled it up full before dropping it off and was told if I over filled past the 7/8 mark on the fuel gauge we would get a fuel credit from uhaul but when I got the receipt by email since I dropped off when they were closed it said it was dropped off with the exact amount of fuel in it when I picked it up, and that was not the case. The fuel gauge clearly showed the tank full, the needle on the gauge was past the full mark.
Ed SThe online check in process was terrible. Wasted almost an hour of my reservation trying to get the keys to the truck. It’s hard to follow and it’s not clear. The uhaul place never opened even though the sign said they would be back at 10am. The website went down when I tried to return the truck, so I had to come back. Inside of the truck wasn’t clean. It was an overall terrible experience.
Matthew PI'm not sure who maintains the vehicles but there were a lot of issues with the truck that i was not made aware of. The sun visor was broken(did not work), the parking brake lever was broken. Two very important safety features not working is a big problem. ASIDE from the maintenance of the truck, the facility and their staff was immaculate. The ladies at the front desk were very attentive and went out of their way to make sure i was comfortable.
Michelle SScheduling / pick-up issues caused more than an hour delay and cost me $$ for movers who were waiting.
Robert BGood customer service!
Cari CI arrived at the location at the time of my reservation only to find the location closed and being operated virtually. There was a number on the door to call and thankfully the person who answered could come to the facility, but unfortunately not until at least an hour after the location was to open. she recommended that I try to find another rental and if not she would come. Finding a same day, present time rental is nearly imposssible on a Saturday morning. She arrived, I rented and completed my move. Vague instructions on returning the vehicle after hours.
Stan TI rented truck that was suppose to have a ramp with it. I called to upgrade the truck to the next size to make sure and the person assured me that it did have a ramp on the current truck I rented. When I got there to pick up the truck there was no ramp and no utility dolly I also ordered and paid for. Not sure where the communication issue happened but it was a little frustrating trying to move by myself without the equipment needed.
Devin HVery helpful staff and good use of technology to ease the process.
Peter BEverything was good
estrella SWay too expensive. I have never heard of a U-Haul that cannot go one way.
John HMy location was changed last minute and I would like UHaul to honor the 50.00 guarantee. I have had a difficult time with customer service. The place I rented from is third party and could not help with this issue.
Arlene WDon’t auto select things on the website. I missed it and caused a delay me getting my truck bc I had to have the rental changed to eliminate the things I didn’t need. I then had to help the girl working carry everything back so she could get off work. If I had not showed up when I did I would have been stuck with 20 moving pads and a dolly I didn’t want.
KIMBERLY CThis was one of the worst rental experiences I have ever had. My reservation was canceled for an unknown reason. I was then told no equipment was available. I was finally sent somewhere to pick one up and was told it would be TruckShare but the app couldn't locate my reservation. Finally went inside and the rep was able to rent to truck but couldn't find my preferred drop off location so just randomly picked one. When dropping off truck the Uhaul app picture function didn't work. On top of all these problems I called customer service in between each problem and had hold times that varied from 10 mins to 29 mins. Over all one of the most stressful and worst experiences I have ever had. These comments are about Uhaul and not the rental facility.
TRAVIS DIf a customer orders the pads and a dolly they should already be put in the back of the truck. I didn’t pick them up and didn’t know that they weren’t there until I left. I was charged for them even though I didn’t pick them up.
Angela HDonna was great. Previous client had not returned items I had reserved. She did the best she could to accommodate my rental experience.
Kirsten MA pleasure to work with.
Thomas KThis was the best rental transaction I have had with U-Haul due to the Pelham storage unit staff.
Trevor SThe folks at Pelham Rd Storage have been so helpful. I recommend them highly.
Mark FMy experience was excellent!!!
Carolyn JDonna at the counter was extremely nice. I have rented from U-Haul in the past from other U-Haul locations, while they friendly staff, they were just going through the motions. Donna put on a friendly face and made the experience more than just a transaction.
Daniel RYou need to make sure the staff weeps out the trucks before we pick them up. And if people are going to ruin the experience with smoking in the trucks, they need to know like a hotel, they are going to pay a stiff penalty if they do. Also this location does not do a walk around before or after drop off. That makes me uneasy from using this location again.
Joe DThe lady at the desk was fantastic
ADAM BBack had red mud all in it, but nothing a quick mopping couldn't fix.
alex bRyan is always great to work with. He is always doing his best to provide top quality services to his customers, and is always friendly and patient!
Kenneth MExcellent service.
GREGORY MTHERE ISN'T ANYTHING ELSE FOR ME TO SAY, EVERYTHING WAS A OK. RYAN DID A EXCELLENT JOB.
Joseph CVehicle was very dirty when I wiped down the steering wheel, door handles and other controls. Not good when trying to reduce COVID spread.
Jeffrey SThank you for lessening the stress of my move. It was so easy to use my phone to lick up and drop off.
ERIN FThe person at the u-haul in Greenville SC is not employed by u-haul and could have cared less about us as he checked us in. This is the second rental in the last couple of months as my family was cleaning out my Daddy's home as he passed away December 28, 2019. I rented the trucks to bring furniture, etc that I was receiving from his estate. The agent in charge on Friday did not bother to look at the condition of the truck with us. He loaded up the blankets we rented, shut the back end and walked away. We had been told to turn the truck in in our hometown by Sunday 12/13/2020 by 4 pm. When we filled up the truck and went to turn in the truck about 3:30 pm today and was informed that we were late and owed an additional $59 because the agent in Greenville SC put in a completely different turn in time. If I had known how this rental was going to turn out and how were going to be treated, I would have chosen the last place we used, even though it would have meant more time and mileage to get there. This was a very emotional time for me and my husband and to have been treated this way was inexcusable and ended up costing me more money than I had budgeted for. I am extremely upset with this experience.
David TEnsure that trucks are clean inside and out as well as perform a walk around with the customer. Not just point them to a truck on the lot
Zachery AA dirty face mask was left in the rental truck. Not sure the staff looked at the trick before giving it to me.
Timothy TRyan was amazing! He was friendly and very helpful. I would definitely use this location again.
Scott ANo problems. Great service & staff.
Harry BGreat customer service and easy pick up. The employee also followed procedures related to covid.
Frederic VVery professional and easy to work with. People were great!
frank hI reserved the same truck at another location a week prior to my move (East Greenville Uhaul) and they called me the nigjt before my move and said the could not provide the truck for me. Inhad to scramble and book another triluck at this location
William PEverything was excellent .
frank hThe young lady was a great person and very experienced help
Vincent CKeep your trucks clean , especially in this environment !
thomas cAlways the best here!!
Heather C