Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smoothly. I think it couldn't have been better!
Herberto Dearaujo
Rating:
1.0
First of all the staff person, Kristin was the most helpful, nice person that you would ever want to meet. That is the positive.
Here is the negative. This is supposed to be a climate controlled storage of which I had paid 375 per month to store my furniture and household supplies for 3 years. When I finally had my items removed, My leather sectional was eaten up from rodents and damaged from mold. Rodent droppings were all over my belongings. This was disgusting and unacceptable for the money I have paid to store my belongings safely. Very disappointing.
Cheryl Ory
|
Overall Experience
Rating:
2.0
The vehicle needed maintenance work. I am not a mechanic however the vehicle may need shocks. Also the mobile process for dropping the vehicle back need to be improved. Way too complicated.
Nichole Donald
Rating:
2.0
When I returned the truck I had to take the pictures three different times, in the rain. When was looking for a U-Haul , the amount said.89 a mile and I was charged a lot more than that. Plus nothing was stated about fuel.
Mistique Belsome
Rating:
5.0
my experience at pelican storage was amazing even though i only needed a storage for a few days i would definitely recommend to friends and family the staff were very patient and friendly. 10/10
Amaya Hawkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendreya Lee
Rating:
5.0
Nothing she was perfect
KENNY DAVIS
Rating:
5.0
Service was well,
Julene Lloyd
Rating:
3.0
I was returning the vehicle and did not receive the gate code to be able to return the vehicle inside the gate. I had to call customer service to get in and after completing that call and going through the gate when I went back to the app to complete returning the vehicle it said I had no active rentals. Either tell people to remember the gate code at pickup for return or give them another gate code on return.
Halley Franklin
Rating:
5.0
Customer did not leave a comment.
Quincy Howard
Rating:
3.0
After being a loyal customer for awhile. I was floored that I could no longer obtain a van with my business Debit card. I've been renting vans with you guys for over a year now. Best Regards John Tennessee!
John Tennessee
Rating:
2.0
You guys service is horrible. When I picked up the uhaul my equipment was not in the car. So I had to leave it. I called to get a refund and the customer service rep transferred me multiple times. When I did speak with someone she told me I will see my money credited back into my account but it never came. She made me a new reservation and when I got to the location the gate was locked and I didn’t have the code. I had to wait for an hour until someone came to enter the code. This was a horrible experience for me and I would not recommend this company to anyone.
Nicole Lee
Rating:
5.0
I was over charged
Mekeshia Ventry
Rating:
5.0
The location was perfect and I felt safe knowing it was gated. The equipment was a little outdated and not as clean as it could have been, but all and all it worked out.
Cherell Simmons
Rating:
5.0
Customer service beyond great! Will return again.
Curstin Kaufman
Rating:
1.0
Overcharging and stating that I went 59 miles when it was 1.7 with 4trips in total no way I went that but I can understand. The lady that also rented it out to me was the lady I spoke to twos were prior and only gave me different information on the phone as to what it was in person
Tamesha Coleman
Rating:
5.0
ABSOLUTELY LOVE Kristen!!!
She's the best!!!!
tamara conwell
Rating:
4.0
Customer did not leave a comment.
Nayita Wilson
|
Overall Experience
Rating:
5.0
First off I was never giving instructions on how to pick up my truck. The email confirmation that was sent instructed me to log in to my account and select pick up my truck. Well there was no option to pick up my truck!
I called customer service when I got to my location because, well it couldn’t find my location. I followed the instructions provided but that also was not working. The representative in the phone instructed me in the correct way to turn my location on. Then once I got to the truck the code provided did not unlock the pad lock for me to retrieve my key. Lucky there was another truck available and the representative posted my account for said truck.I WILL NEVER EVER EVER EVER EVER use 24/7 for truck pick up.
If someone from corporate could contact me that would be great!
It took me over 45 minutes to finally drive off the lot!!!!!!!
Robert Giovengo III
Rating:
4.0
Customer did not leave a comment.
Florence Videau
Rating:
5.0
Truck was very clean. Great experience!
JILL BROWN
Rating:
5.0
Kristen was the most helpful and knowledgeable person I ever dealt with at a Uhaul place to do a lease from. Thank you so much.
Thang Le
Rating:
5.0
Krista was so professional & courteous.
Cedric Fleming
Rating:
1.0
They did not have my truck ready they make me go bring one all the way to westbank 10 miles away from where i was be more responsible.
Antony Castillo
Rating:
5.0
Customer did not leave a comment.
Leticia Harrell
Rating:
1.0
Fix the leak that allowed the rain to ruin my furniture.
Alexandra HEBERT
Rating:
5.0
This was my first experience renting a mini storage. I was completely satisfied the girl who runs the front desk, Kristen, is very very pleasant, very helpful, and very knowledgeable. I would recommend this unit to anybody.
Audrey LeBlanc
|
Overall Experience
Rating:
5.0
My experience with Pelican Self Storage was excellent. They were always responsive and helpful!
Bruce Douglas
|
Overall Experience
Rating:
5.0
Staff was amazing. Very friendly and helpful. Went above and beyond to help me & my family with a truck after hurricane ida. Would definitely recommend to others.
Bonnie Ramon
Rating:
3.0
I had to walk across the street to pick up the truck at another location which wasn’t much of a problem . The thing that I don’t like was that the truck wasn’t park right outside where they normally have customer waiting for it .. it was park too dammed far and the guy look to dammed lazy . Fck him
Giang Nguyen
Rating:
5.0
Do something about the price. It is way over priced for someone like me who only rented the truck for a little over an hour. Ended up paying $80 to rent a $19.99 truck for 1.5 hours and only drove 30 miles.
Brian Murphy
Rating:
5.0
Customer did not leave a comment.
michael eastman
Rating:
5.0
Best customer service
Jessie Taylor
Rating:
5.0
The rep was awesome and super nice.
China Johnson
Rating:
5.0
Customer did not leave a comment.
NATALIE RENDLEMAN
Rating:
2.0
You charged me a cleaning fee for nothing and I had more gas in it then required smh
ARTHUR MARTIN
Rating:
5.0
Nothing everything was perfect
WESTON MCCALL
Rating:
5.0
Customer did not leave a comment.
Carver Grant
Rating:
5.0
Customer did not leave a comment.
EQULIA ANDERSON
Rating:
5.0
Customer service was excellent and equipment was clean!
CRYSTAL MARSHALL
Rating:
5.0
Customer did not leave a comment.
DARIN MACK
Rating:
5.0
Best ever!
Phyllis Mccain
|
Overall Experience
Rating:
5.0
No complaints. Great storage facility with very friendly staff.
Pamela Penouilh
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine Reaux
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blake Nash
Rating:
5.0
Customer did not leave a comment.
EUNICE OFORI
Rating:
5.0
Best place to recommend to anyone.
Nicholas Montano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gina Bergeron
Rating:
5.0
Customer did not leave a comment.
Bonnie Nunez
Rating:
5.0
Customer did not leave a comment.
Bonnie Nunez
Rating:
5.0
Customer did not leave a comment.
Bonnie Nunez
Rating:
5.0
Best customer service of all uhaul facilities!!
Bonnie Nunez
Rating:
5.0
Customer did not leave a comment.
Bonnie Nunez
Rating:
1.0
Customer did not leave a comment.
Christopher Fisher
Rating:
5.0
Customer did not leave a comment.
Bonnie Nunez
Rating:
5.0
Customer did not leave a comment.
Bonnie Nunez
Rating:
1.0
First you tried to charge me 300$ before calling my phone to get correct price
Sherisha Bourgeois
Rating:
3.0
Everything went smoothly. The woman who works there for returns was good.
amy freeman
Rating:
5.0
Customer did not leave a comment.
Bonnie Nunez
Rating:
5.0
Awesome customer service!! Really friendly!
Donovan Porter
Rating:
5.0
Customer did not leave a comment.
Bonnie Nunez
Rating:
5.0
The location across the street on the Expressway the staff was incompetent.....
Lisa Clouatre
Rating:
5.0
The storage was clean and ready and the lady at the desk was amazing, friendly and helpful!
MICHAEL Davis
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Ashley Ellis
Rating:
2.0
Customer did not leave a comment.
marla hudson
Rating:
5.0
excellent service rep
Sharon Evans
Rating:
5.0
train the storage facility worker some more. it took forever to get everything together. She was very nice and helpful, though