Customer did not leave a comment.Sophia H.
Customer Reviews for Pencar Showroom LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one at the location when we showed up and it was during business hours. We had to wait for 10 minutes. Staff was friendly and helpful when they did arrive. For a long distance move it would have been nice to have cruise control.Daniel S.
The truck was dirty so dirty that I had to pull over and clean the stirring wheel. I called in and complained about the owner he was abrupt with yelling at me and foul language. The owner was hitting things and sent my movers away. It was an awful experience and I needed the mover's help because I had just lost my son and staff.Heidi B.
I was overcharged and the information given was incorrect. Very frustrating dealing with managementVivian L.
I was scheduled to pick up the rental at 10 AM. The place didn't open until 10:10. The individual that opened the business (older gentleman, the father) then did not know how to get us checked in and we had to wait for his son to come, who didn't show up until 10:15. By that point, there was at least five other individuals there to pick up UHauls. When he finally got to me, the truck and auto trailer were not set up and ready to go. I didn't leave until 11:20 AM. That was an hour too long. The individual who helped me (the son) was polite and helpful, which I appreciated. However, The process felt very slow, unprofessional, and unclear. The truck's left front tire clearly had tread problems. The steering wheel had to be turned left to go straight. And the truck shook a ton when it drove more than 65 MPH. The truck alignment and suspension clearly needed work. This was particularly troubling as I was driving the truck almost 1300 miles.Tucker R.
Customer did not leave a comment.Brent P.
They just alot of fun to work with and nice, no hurrying to get us out took their time to explain and show us everything..they we're awesome I'll do business with them again and recomend them to friendsChelette B.
Customer did not leave a comment.Tracy P.
The uhaul was returned late, so we had some delays, but they were very accommodating and helpful.Bailey K.
Air Condintioning did not workRobert B.
Owner never had me sign a contract and stated he would email me the receipt. When I received it, he had charged me insurance when I stated I didn't want it and he forged my signature on both the contract and the credit card receipt.Brett J.
The second ID part of the phone rental process is awkward. Most people ignore calls from unknown numbers these days so that didn't go smoothly.Scott L.
Customer did not leave a comment.BENJAMIN D.
Customer did not leave a comment.Alysha B.