Customer Reviews for Penn Ohio Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Penn Ohio Self Storage

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Jeffrey S. on

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tom k. on

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Charise M. on

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Didnt use storage unit. Was told they were not a uhaul storage unit and it was not free first month like add said it was so I didnt getcha storage unit.

Jason M. on

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keri p. on

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Robert R. on

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MICHAEL W. on

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Emily S. on

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My reservation time was for 10:00am to pick up a 6'x12' cargo trailer. When I called ahead of time to make sure my father who had the truck to pick it up wouldn't have any trouble with pick-up since it was in my name, I sat listening to the teleprompt waiting for over 25 minutes. When he got there, they gave him a trailer without working tail lights. Then they gave him another, without working tail lights. By the third trailer they gave us a working trailer it was 4:30 pm!!!! Unacceptable!

Rachel P. on

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Extremely helpful!

James S. on

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Kevin T. on

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Truck was very dirty and smelled really bad. Something had spilled all over front of truck and mud everywhere. Woman working in the office was very rude. Purposely told me $100 deposit would never be touched and would be released immediately upon return of rental. 4 days later still have a hold on -

Smock P. on

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craig t. on

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JOE F. on

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JOHN V. on

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Very accommodating, by the time I parked the trailer, the receipt was delivered to me so I didn’t even have to get out of my truck.

Allene C. on

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Tarica A. on

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The woman in the office was very friendly, knowledgeable, and efficient. There was no hassle. Just in and out in 3 minutes. Prices are descent, too.

John W. on

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Gregory L. on

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John K. on

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Colt A. on

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Charles D. on

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John K. on

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Kerri r. on

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Steven W. on

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Called corporate uhaul office and cancelled. Had to move location closer to Frederick, MD.

Kara C. on

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Adam M. on

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Friendly staff, good clean truck. Very pleased. Would recommend..

Robert B. on

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Unit was clean but there was broken glass outside the unit. The parking lot could use a load of lime stone, a little wet.

Tricia W. on

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Jenifer S. on

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The lady was not the nicest like always

Timothy T. on

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Gary K. on

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rich w. on

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Julie B. on

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Dick H. on

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Just needs better signage to locate the office. Once there the lady that helped us was absolutely fabulous.

debra l. on

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Was not able to pickup where I requested.

ANTHONY S. on

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Had everything I needed but wasn’t too friendly

ron b. on

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This is the second time I have been to this location. Michael has helped me both times and given excellent customer service.

vickie p. on

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PATRICA H. on

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I like that it was convenient to use and close to my house.

Norman W. on

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The gentlemen there was EXCELLENT and his customer service there was EXCELLENT, and yes, I would and will recommend this location to friends and family. THANK YOU SO MUCH!!!

Angela P. on

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In this economy people budget down to the penny so you should include the taxes and fees that jumped my bill from $475 to $516. Thank GOD. I had the extra left on my card or else I would have been stuck. Let people pay half or the small percentage in cash.

Carl P. on

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robert d. on

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JARRET D. on

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I was a customer for about 10 years. Nice employees. Couldnt ask for anything more.

Robert W. on

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poor directions and never received email with direction and person who I called was way off on the location -- the equip was fine and so was the person who give me the equip and pick up yes I would use you again bob

MARTHA C. on

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Everything was great thanks !

JARRET D. on

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Wonderful people to deal with. Courteous and helpful. Employees are great.

JOE S. on

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I was told to have a half tank of gas in the truck when turning it in. I stopped and got gas which the gas gauge was a little past the 1\2 way mark but still got a bill for 21.25 in gas. Why is this? contract # 27673890 overall very poor when the two locations don't communicate of what is needed.

debra c. on

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Luann couldn't have been more helpful

Jeramiah L. on

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More than one u-haul center did not have adapters to haul the trailers they don't tell you until after you haul the trailer to inspect the lights that you need to have an adapter after you already paid so it waste your time you have to spend an hour driving around looking for 1

Milan C. on

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Birgit S. on

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Will continue with this company

diane l. on

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DONALD M. on

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Need a direct phone number. The number reverts back to a national number. They are no help when asking for directions etc.....

TABATHA P. on

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Jessica K. on

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Caroline D. on

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The location is isolated and somewhat difficult to find.

Carey B. on

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Sandra H. on

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Sandra H. on

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james m. on

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Everything was great Nice truck easy to drive And no extra hidden fees

JANICE G. on

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Phillip F. on

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Phillip F. on

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LEONARD P. on

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NO ONE AVAILABLE TO HELP ATTACH THE TRAILER...NO TONGUE JACK TO LIFT THE TRAILER ON THE BALL. I HAD TO USE MY OWN HYDRAULIC JACK TO GET THE TRAILER ON MY TRUCK. ABSOLUTELY NO WAY TO RUN A BUSINESS.VERY BAD EXPERIENCE!!!

Charles Z. on

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Previous reviews on how rude and inpersonal the employee at the desk was/is; is completely warranted. Extremely unpleasant and didn’t seem like she wanted to help me out whatsoever.

Kevin S. on

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CASSIDI U. on

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more signs to direct where the uhaul rentals are. drove around for a while trying to find the drop off locaiton

Peter I. on

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Cristina K. on

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KURTIS L. on

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The lady at the desk was very rude and you could tell she didn’t want to be there... the truck I had the brakes sucked they were pretty bad other than that everything else was fine but I don’t think I would rent from them again only if I had to

bob b. on

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Friendly service.

Catherine B. on

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I was glad to get a truck so close to my apartment. The clerk was helpful and the truck was well maintained.

Mery J. on

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Leila J. on

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LAWNY S. on

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The lady at this location was very nice and willing to help me resolve the issue I had with the other location.

rich k. on

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Great service, easy to find location and smooth rental process from very knowledgeable front desk staff.

Benjamin C. on

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James S. on

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It would be nice to be able to call the location you want instead of the National call center ....

Melanie C. on

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Jim S. on

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Mike does a fantastic job at this location. One of the best. No complaints at all. I will highly recommend Penn Ohio Self Storage.

DEAN B. on

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Patricia P. on

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William M. on

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The location was difficult to find and charged an exorbitant amount to put gas in (there were no gas stations near the location for me to do it myself).

Christopher M. on

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Friendly staff

Michael E. on

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Wendy E. on

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Ty S. on

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I did not pick this location. This location was 17 miles from the location I picked. I feel like the company could’ve done a better job of giving me a closer location. But that being said this has absolutely nothing to do with the owner of the Sharon location. He was amazing and extremely helpful.

monica r. on

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Actually, everything was great. The woman at the counter was excellent!! Great customer service.

Mary W. on

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Quick and easy drop off. The woman working the desk was friendly and quick with the drop off paperwork.

Jennifer S. on

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The lady was very rude and didn't explain anything it was like we interrupted her day was not friendly at all will never get anything from there again

Glen T. on

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Samantha Z. on

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The uhaul van was very nice however the employee working this site was extremely unfriendly and unprofessional

Evan K. on

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Personnel were unfriendly over the phone, very rude and unhelpful.

Melissa G. on

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Was disappointed about an hour before pickup I was contacted dating the vehicle I reserved was NOT going to be available. I was offered to reschedule, cancel it upgrade to a 10 ft truck. At an additional price. For to anyway scheduling moving items, I could not reschedule or cancel. I was NOT happy having to pay 10¢ more per mile due to no fault of my own as I reserved the vehicle online that said it was available and should have gotten the 10ft truck for the price of the van that should've been available as listed online.

Pamela S. on

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the only bad part was the cab of the truck smelled like dirty feet.. Don't know why. We had our shoes on!!

Carey C. on

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Robert K. on

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When I reserved location said they have trailer. When I was told location was moved to Butler representative told me original site didn’t have trailer??? U haul person at drop off was very friendly and helpful in unhooking etc

Karen g. on

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PATRICIA C. on

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Excellent!!!!!

Larry T. on

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the location does not have a address and the location given by uhaul is a private house, hard to find, and the wait time to get through on the phone was to long-had to connect to vendor for directions

bob j. on

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Friendly staff and more employees that know what’s going on. Thank you, Robert Johnson

eric e. on

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A complimentary cold beer after the move would be nice.

jessica t. on

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Stephen S. on

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Parl S. on

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Everything was exactly what we expected and your employee that checked us out was very helpful and very professional

CRYSTAL C. on

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Thank you so much for helping us on our big move you gave us just what we needed and I would recommend you always, once again thank you!

Joseph A. on

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