Customer did not leave a comment.
Daniel Flores
Customer Reviews for Pepes Truck Shell & Accessory Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous Representatives. Very informative. Able to take care in my last minute needs.
Rick GarciaThe location made it easy and convenient for us to get our truck and be on our way with our move. The agent was helpful and friendly.
rosanne ragusThanks
william spenceVery prompt and courteous service, a very good experience!! 👍👍
Bob BeckerI was supposed to pat $57.00 for the rental truck was returned and apparently stolen from the location I called on the 10th after being informed that it was not there a few days prior to receive no answer only a 6000 plus dollar bill.
Romeo GarciaThe staff was very friendly, otherwise nothing to really comment on .
Van SokolIt was very easy to make the drop off.
John ParksTerrible experience since I never requested a UHAUL and never received one.
Lorenzo CasonThis location doesn’t have after hours drop Off and because of that I had to pay an extra day. When I called to have them help me, they didn’t help me at all.
Yvainh Torresdfbzdfgzdf
Mark TonnStaff was very helpful.
Florando FloresThe passenger side mirror would not move, so it couldn't be adjusted. The windshield wipers were not good.
Adam BryantVery dirty and a ton of ants everywhere!
Ebony HarrisonGreat service thank you for your patience
Ana PenhasI have never rented a u-Haul truck for $19.95 and also had to pay mileage. That made this a very expensive move. I don’t think I’ll use u-haul again when you have to pay for the truck and then you have to also pay for mileage.
CATHY LACEYTrailer worked well, pull straight, well maintained.
DAVID KINSMAN#ThankYouForYourTimeAndSupport #TremendousSacrifices #BeSafeOutThere #BestOfLuck #EveryOneDeservesAnOpportunity #Congratulations Continue having a blessed, safe, grateful, great and Happy Holidays 2021 folks!
EDUARDO ARANDAVery good service
Marco OrtizNothing. Very great customer service.
RODOLFO VAZQUEZTell the Customer upfront about the final billing. They ere very different with my experience at U Haul in National city, CA
NESTOR MANABATThe dealer did. It have any after hour drop off for the keys. I dropped the vehicle off at 3:50pm Saturday they did not communicate what time the would be open the next day. And their website indicated they were closed I tried to call twice unable to leave a message and I callled another location to bout notes. The owner then tried to charge me for 2 additional days when one they were closed Sunday and when I got to the location at 12 pm Monday he tried to over charge very displeased
KEIRINGTON PANKEYThe Pepes (father & son) were very friendly and helpful. Thank you.
MANUELENRIQUE GANUZAGreat customer service
Cedale TempletonVery helpful and easy to work with. Awesome service.
MICHAEL PETROVery efficient. My transition was made easier! THANKS
CINDY ESPINOZAReserved equipment online for a location by my home weeks in advance and was told two days before move that I had to pick up from a location not at all close to my home. The online reservation process is pointless.
James SetterVehicle was reported to have a full fuel tank but in reality it was 2 gallons short of being full. Provider didn’t seem to be concerned about this.
Kim AdamsIt would be awesome if Sunday's were open. Also if Saturday's they open much earlier.
MOISES CORTESHERNANDEZThe look around feature does not show Pepes which caused confusion. Second, I confirmed the reservation with uHaul only to find the vehicle I selected was not available. Ended up with a great vehicle but was concerned they were doing a bait and switch. Ended up with a great vehicle. Checkin was quick and easy.
Kim AdamsNot too much I can think of, service was expedite and professional, right on the money. Personal was attentive and clear with answers. Thank you!!!!
JUAN SANCHEZRIVERAno comments
DENNIS MATTISONExcellent service
MICHAEL GARCIAThe app won't let you upload the documents you need in order to proceed with accessing your truck.
Crystal PhillipsExcellent service
GERMAN HERNANDEZJust keep up the excellent service and attention to detail. The vehicle was there as promised, clean and ready to be driven. Customer service; Great. Billing was clear and prompt. And overall a great customer service and a very professional and pleasant experience from Pepé’s Truck!!!! Thank you so much!!!!
JUAN SANCHEZRIVERAThere were two men working and neither were wearing masks. I thought they’d put one on when they saw a customer, but they didn’t care and continued helping us without one on. Easy, fast and nice service besides that.
Georgina FloresGreat customer service, friendly family owned. Would do business with them again!
FIDELMAR CAMPOSNothing everything was exceptional
Cesar BarajasThe questions asked on the app for a mobile pick up could have been done prior to arrival. The wait period and prices put me behind schedule. Once in the rental it did not have any of the equipment requested and had to wait until facility opened, 2 hours later. The movers, purchased through U-Haul, we’re 3 hours late. Combined, caused me to be very behind schedule, resulting in being charged an extra day rental.
Jesus Montanagood people, nothing i can recommend.
richard riesbergGood customer service
MAURICIO CUANThe service was the best and wanted to accommodate me in anything I needed. I will always return to Pepe’s location for any uhaul needs in the future, they are a great access to your franchise. Thank you kindly, Donna Semonchuk
DONNA SEMONCHUKGood, quick service on drop off. There maybe 10 minutes
forest smythThe gentleman who helped me was very nice and respectful.
Sergio FloresThis location has very little space, they hardly have room for a couple trucks and maneuvering was very difficult. I only picked up a car tow dolly here. I picked up my truck from the Lemon Grove location. That is an excellent location. Plenty of space, professional people, well organized, lots of inventory, clean. The opposite of the Chula vista one.
Todd BlanchardMuy mala atención al cliente.El joven que me atendio apenas se le entiende por qué habla entre dientes y no da información de nada a menos que le preguntes.Y cuando le preguntas te contesta sin amabilidad.Ni siquiera salió a entregarme el equipo al estacionamiento.Realmente esta agencia le quita puntos al excelente servicio que eh recibido en años pasados en las rentas de sus equipos.
NERI RODRIGUEZNUNEZVery friendly and helpful staff. Staff explained procedures for return of truck.
ANDRES MENDOZA