Customer Reviews for Performance Towing & Repair
(U-Haul Neighborhood Dealer)

77 reviews

10667 Rte 16   Delevan, NY 14042

(716) 707-3733

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(716) 707-3733

10667 Rte 16
Delevan, NY 14042

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
4.0

They were very helpful with after hours equipment return.

Edward R. 
Rating:
2.0

Engine light was on in truck; Truck was rough running from start until it warmed up. My pickup location was changed from Chaffee, NY to Performance Towing, Delevan, NY without any notification until 10/13/2022 at 2:45PM. I only discovered this by calling Bryon's U Haul to confirm the truck and was told of the change. I never received a prior phone call or email regarding the location change. I inquired with both Bryon's and Performance as to length of rental and was told 24 hours. When I returned vehicle after use, I requested a receipt, discovering I was charged for 2 days rental and insurance. Please note I did ask for a return time and was told I had it for 24 hours by Performance Towing's owner's wife. When pointing out the discrepancy, I was informed by the dealer, it wasn't his problem, he couldn't do anything about it and I needed to call U-Haul's national number. I called your national number, was on hold for 26 minutes and was then connected with Stephanie Smith, who was respectful and considerate. After explaining the above circumstances, she refunded the additional day charges. Also, Ms. Smith informed me my contract was re-written, without my knowledge, prior to this pick-up. In the future, I will cancel any rentals if I have to pick up at Performance Towing, the location is comparable to a junk yard and the owner is less than cooperative.

Carol S. 
Rating:
5.0

Very helpful. Recommend the dealer

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Patti H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
4.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Nothing. Rental place was just the way I like things and I love his office. Very cool. Andy Rupp

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

RUSSELLJOHN J. 
Rating:
3.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Everything was very smooth. Mark and the guys were very accommodating. I was very pleased with the whole experience.

JOHNA S. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
3.0

Wasn't open at the time of return.

Gordon W. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Excellent experience

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Shera P. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
5.0

The only thing I would like to see improved is to have the contactless pickup and dropoff so I could have picked the truck up before business hours to get an earlier start. The place was open by 8 which was alright, but I would have liked to have picked up by 7.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Steven U. 
Rating:
1.0

Get people to work that know they're job

Megan R. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
1.0

This location and area manager lied about supposed damage and refused to show photo evidence that the damage was not already there.

Favian G. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Customer did not leave a comment.

Lynda K. 
Rating:
3.0

Daylight drop off. Everything ok. EXCEPT data/phone service is sketchy. It took too long to stand around waiting to upload pics. The check in/ out service is no good without a reliable internet connection.

Suzanne I. 
Rating:
1.0

When I arrived at my scheduled pick up time, I was told they are on lunch break and I have to wait, I had to wait over half hour during a busy schedule that I have on a daily basis. Very inconvenient and unprofessional. I would never recommend this pace for any service,

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

RUSSELLJOHN JR D. 
Rating:
5.0

Only improvement would be in placing original order is to be able to select the location nearest to your most convenient with instead of having to call the day before and rearranging it to that location

Scott I. 
Rating:
5.0

Add the appliance dolly to the order as requested

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
3.0

I was not thrilled that I tried to reserve a uhaul that was available at a location closer to my home and wanted to use the mobile pickup and the site made it seem that it was an available option for the location I wanted then I get a call from uhaul last minute saying my pickup location was changed to elsewhere due to mobile pick up not being available at my preferred location. My suggestion don't make mobile pickup an option for locations that its not available at. Extremely aggravating!

Danielle P. 
Rating:
3.0

Customer did not leave a comment.

Erika L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

Garry J. 
Rating:
4.0

Customer did not leave a comment.

Mack B. 
Rating:
1.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Mack B. 
Rating:
5.0

Left tail light was not working. Had to use my own magnetic mounts to make the trip.

dan G. 
Rating:
3.0

It was to far to pick up. Not the location I wanted

Brian S. 
Rating:
1.0

The utility dolly that I requested was not on the truck. As the location was closed on Saturday, there was no one to help. I tried to call the location on Friday to confirm the equipment, and left a voice message, but they never returned my call. The location now insists that the dolly was on the truck, and I am being charged. So, not only did I have to load boxes of books one by one in the rain, I'm now supposed to pay $75 for the experience. There should be a way for U-Haul to contact someone local who can help when things go wrong with after-hours pickups. Someone should have come to help with the missing equipment. And now I've found that, for today's U-Haul, the customer is not always right.

John W. 
Rating:
5.0

Customer did not leave a comment.

Evan M. 
Rating:
5.0

Very polite and eager to help.

LuAnn T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
3.0

Customer did not leave a comment.

Robert F. 
Rating:
1.0

Dropping off the trailer, the individual told me "put it over there". I out it where he asked, and waited for him to unhook. After 10 minutes, I asked, and he told me "I'm busy, you look able bodied. I don't unhook trailers". As I unhooked it, the trailer rolled forward, leaving a nice scar on the bumper if my truck. Absolutely a joke for a U-haul location. U-haul should consider closing this place down.

Kevin S. 
Rating:
1.0

Although the location was listed as being open when I returned the trailer there was no one on site. The trailers were set in a field. It was sketchy.

David B. 
Rating:
1.0

Originally booked for Springville location, got a call saying they only had a truck in delevan but they'd cover the extra miles so that was fine. I get to the location and the online reservation method didn't work. The phone number provided for 24 hour assistance kept being ignored and sent to voicemail with no call back. I finally had to call uhaul to get someone to go through the process with me, who then tried to charge me $95 when online I was told $61 plus the insurance so $75 total, and she eventually just did the $75 after an entire ordeal.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

chasity F. 
Rating:
4.0

Customer did not leave a comment.

gordon W. 
Rating:
4.0

I had to drive 20 miles out of my way to pick up the trailer that I had reserved in another location.

john J. 
Rating:
5.0

Always easy to work with and accomoating . I like working with them

Brian B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

Claimed the truck wasn't clean and charged me. Did not inspect the truck while I was there. Gave me no receipt or paper indicating they checked me in when on site. Very unprofessional.

Malachi B. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

No improvement necessary-can't improve perfection!!

LuAnn T. 
Rating:
3.0

This location failed to provide me with a receipt stating that I dropped off the trailer. Said I would get an email which did not help since I had no internet in that area. I'm still waiting for a receipt.

Norman L. 
Rating:
5.0

Catt county had a storm. Salamanca was in state of emergency. I reserved a uhaul from a location that did not have power, and in state of emergency area. I also had no power but needed the uhaul. I called Tonawanda, which a lady found the closest location that had a rental. She even called to make sure they had power. Performance was so nice and thankfully had a uhaul. Thank you!

Lesley D. 
Rating:
1.0

Will never use uhaul again horrible experience

Rating:
3.0

Customer did not leave a comment.

KEITH K. 
Rating:
1.0

this was the worst experience of renting a uhaul ever.

Lenny D. 
Rating:
1.0

Customer did not leave a comment.

Kyle N. 
Rating:
5.0

The people at the location were fantastic. However the overall experience with uhaul was terrible. Had to travel 45 min I'm wrong direction to get right equipment and put is way behind. Had to make it a 2 day move. On line process is misleading and generally a bad exoeroence...other than the machias location staff

Nick P. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
3.0

There needs to be more locations closer to us (zip code 14744) because we had to drive over 30 miles to pick up our uhaul when we were only moving down one street. But our experience with this uhaul location was great otherwise

Ariel Y. 
Rating:
2.0

Customer did not leave a comment.

Janet H. 
Rating:
3.0

Customer did not leave a comment.

kyle F. 
Rating:
4.0

Customer did not leave a comment.

Darius E. 
Rating:
3.0

Customer did not leave a comment.

henry G. 
Rating:
5.0

Customer did not leave a comment.

rosario S. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
3.0

No signage directing where to park at dropoff.

David S. 
Rating:
3.0

Friendly and helpful

Ken H. 
No reviews have been submitted for this location.

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