Customer Reviews for Perry & Perry
(U-Haul Neighborhood Dealer)

Rating:

1.0

Close this location.

Rating:

4.0

The app check in was extremely slow and took about 35 mins trying to load and it altogether didn't work at check out. Staff at location were very helpful.

Rating:

5.0

Everything was awesome.

Rating:

1.0

I waited over an hour on 10/28 for a code to finally work after trying maybe 5 until I was finally given another truck. Then I was charged a cleaning fee when there was nothing wrong with the truck. With finalizing and almost doubling my transaction I was charged 2 over draft fees. So a $40 truck turned into almost $200 I have used this location before but never will again. They made me over an hr behind on a planned schedule I had

Rating:

5.0

Everything ready, on-time, good service

Rating:

2.0

Drop off was connected to a State Farm agent office and luckily he showed up on a Sat afternoon to help because couldn’t get the U haul app to work for return

Rating:

5.0

Everything was great, keep doing what you’re doing.

Rating:

5.0

The self check in process was horrible and I was almost denied access to my rental because additional ID information was requested which was impossible for me to get. Thankful there was on site staff to help.

Rating:

3.0

The truck was visibly clean to the eye, but the cargo part smelled like a barn, so the smell was pretty bad.

Rating:

5.0

Excellent experience!

Rating:

5.0

Best U-Haul rental experience I have every had. I highly recommend this location.

Rating:

2.0

The truck was damaged when we picked it up as well as already having a crack in the windshield. Also the truck was not where we were told it would be.

Rating:

5.0

The truck functioned and ran well. The only complaint was that the back of the truck smelled like cat urine despite leaving it open for nearly an hour.

Rating:

1.0

The location was decent. However. Uhaul was crap. The door to the truck was standing wide open when I got there. The whole truck (except cab) reeked of cat pee. They charged me for equipment that wasn’t in the truck at all. The pickup process was a joke. Took me an hour and a half of resubmitting my license over and over and over just to have to go back and do a different step I had already done. Absolutely will not rent from uhaul again. At this point I’ll buy my own truck before I do that crap again. (Still to this date haven’t received a refund for the equipment that wasn’t there)

Rating:

3.0

Check in online is NOT user friendly.

Rating:

5.0

Everything went great. Excellent service!

Rating:

5.0

Fuel wasn’t filled. Windshield wiper fluid was empty, which is dangerous. An installed governor prevented the truck from exceeding 75, which was dangerous, and I wish I had been warned. No ability to roll down passenger window was irritating. No bluetooth radio and an outdated plug-in that few carry the cord for was irritating. There were no hooks in the storage compartment. My straps and bungies didn’t fit the wood rails well at all. Otherwise, truck was clean, ran well and got the job done.

Rating:

5.0

Make sure trucks are clean on inside.

Rating:

5.0

Somehow this email went to a friend of mine, Jennifer Henderson. jenniferh340@gmail.com, but my email address is belindasnead@yahoo.com. I would appreciate you changing those records.

Rating:

1.0

The drop off location was an insurance company. The office was closed to I call the number on my reservation and had to leave a voicemail. I waited for an hour and nobody called me back. I finally found the drop box in the back of the building.

Rating:

1.0

Be careful if there is a detour that you are unaware and go over the miles you will be charged.

Rating:

3.0

I had to be redirected from a previous location because the lock code didn't work. Also, I tried to book the main one but was redirected to one of these sketchy grab and go places.

Rating:

3.0

Fast and easy drop off

Rating:

2.0

Nobody outside of the State Farm agency was there when I dropped the truck off and I was charged an extra day that I should not have been charged for.

Rating:

5.0

Great experience would use this location again.

Rating:

5.0

The check in procedure was EXHAUSTING. Please simplify it. Customer service was friendly as they walked me through the process. The truck was VERY clean and ran extremely well. The last few trucks I’ve rented (from a different location) ran like garbage. Loved the extra features not found in many of the other trucks I have rented.

Rating:

4.0

The mobile check in is too cumbersome, with too many photos, and took too long.

Rating:

5.0

THEY WER APPALLED THAT I RETURNED THE TRUCK IN 22 HRS AND WAS CHARGED FOR 3 DAYS! TOTAL RIP OFF AND I WILL NEVER PAY $997.my cc company is handling this dispute. I will retain counsel to prove you ripped me off!

Rating:

1.0

I got to the pickup location and there was no one available to help me. Perry Perry State Farm was asking for me to call Uhaul to get a code and when I did, I was told by customer service representative that no code could be given and the keys were supposed to be released by Perry Perry. I was on the phone with customer service for an hour and finally got the keys released. The rental did not come with the dollies and equipment I had ordered. The fuel was not full and the paper indicated the it was. Only half the tank was full. I had to fill up the whole tank after my trip to return the truck because of the wrong paper documentation by the dispatch.

Rating:

5.0

Nothing that I can see everything went quick and smooth

Rating:

1.0

I’m not sure if it’s the location’s fault or if it’s just uhaul in general. Broke down maybe 10 miles after getting. Waited five hours on the side of the interstate for help.

Rating:

3.0

The price on mileage could be cheaper

Rating:

5.0

Amazing customer service. Love that you can pick up early, before they open, by using the mobile app!

Rating:

1.0

Hard to get help. Not very helpful when it comes to pick up a truck.