Excellent 10/10 customer experience with this location. Staff was outstanding.
mykel easie
Customer Reviews for Perrys Automotive Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements necessary. Frank was excellent to work with. He was super friendly and helpful. Would definitely use again...and highly recommend this place. Thanks Frank.
Susan Wilsononline check-in is miserable.
Joseph MizrahiI had to wait a few minutes for the place to open. Everything else was great. The van was clean and ran well. Dropping off was also very easy and convenient.
Joseph DelgadoNothing! Everything went smooth!
James MeleExcellent location. Very friendly staff. Easy to work with.
Dawn CrandallFriendly, helpful service
Takeo IshimasaVery smooth transaction and beautiful new truck.
Thomas AsfalyThe guys were very pleasant and helpful
John CarrollVery helpful and friendly people at this location. It was a great experience! I would definitely recommend them to someone else.
Michael MorrisI would not recommend the check in over the phone.
Deborah NebusUhaul has to do a better job scheduling and communicating reservations. While I appreciate that I was able to get the trailer I wanted when I wanted it, I did not appreciate being bounced from one location to another while my reservation still showed the original scheduling location all the way through the drop off process. In the end it all worked out fine but was a little frustrating/confusing while in the middle of the process.
THOMAS DIBENEDETTOAwesome, easy in & out will definitely use again
William HolmesNot all U-Haul locations are convenient or clean to perfection, but the staff were pleasant and I felt very comfortable. Honestly, most importantly, it's a truck rental that gives people the opportunity to change their lives in a personal way, no matter what each site is like. People live in all kinds of places, this is a truck. The U-Haul staff, any where, is highly qualified and pleasant.
Deborah ShawSuper staff, very helpful. I was having trouble using the check in and out process these guys were more than helpful . Super service with a 😊
Mr.Gary PakelaThis branch is the worse so ever he doesn't have any skill about costumer service altitude racist he doesn't even know how to meke calculations of mileage he want to steal mileage from me thank god i took picture plus on the top of that has really really no skills of costumer service
BACHIR BELKACEMII went to pick my car up at 7:00pm saturday night went onto the site to remotely pickup my car. The website made me do a lot of step, photos, made me put in phone numbers and kept saying they were not usable. I had them call my sister, my Mom, my boyfriend and my friend none of these people were expecting a call from an unknown caller and didn't pick up. I was left spending an hour in a dark parking lot getting bite up by bugs for an hour all while on hold with the uhaul 800 number and in the uhaul chat that felt like a I was talking to a robot. Begging to have them hurry up, feeling vulnerable in a dark parking lot with a website that didn't work right. finally someone called me to override and let get my car. It was upsetting experience. Very poor program for remote pick up.
Maureen CavanaughFriendly and knowledgeable rep., served and answered my questions promptly.thank you
joe LinHave used them on several occasions. Always helpful, easy to work with..
Robert CancroWorst customer service at front desk
MARIANELA GUERRASpot on with return placement and helpful.
Timothy Gandyfriendly Helpful and even help me hook up the trailer to the truck the proper way to make sure everything was ready to go highly recommended
Christoph JawidzikUnfortunately... you need to pull your franchise from this location. The owner is very condescending, arrogant, and racist. He made a few derogatory comments and was very rude and difficult to deal with. Making my rental experience, a terrible one. I will be sending corporate a detailed letter.
Carlos PerezI elected to rent the truck using my mobile device. Despite having service and then later connecting to the shop's wifi service, it took me an hour to get the keys and then get on my way. There appeared to be heavy traffic on the server or some other issue that made the experience frustrating and not one I would like to repeat. Don't give the option if the back end support can't handle it.
Tabitha ClarkMike salese in middle town was the nicest person to ever grace this earth, and even though we had many difficulties with spotswood, he was very kind and helpful. Spotswood was below what I'd call acceptable. The person there was rude and didn't seem to care that much.
Alexander LindnerThank you perry’s Auto. Trailer ran great
Chris PoandlStaff at Perry's was very helpful and accommodating, answered all questions. No problems at all with the 6X12 trailer that we rented for the day.
Christopher Kilykperfect experience
Kevin StylesThe truck that was assigned to me was old and it was starting to break down I almost felt like I was going to get stuck!!
JOHN PALMIERIExcellent service
Zsolt Benczenothing
Robert WeekesI was not too happy that I was charged a fourth day. The location closes at 2:00 on Saturday I used the drop box for the key since they were closed and the return was marked as 5:30 which despite not being accurate was 45 minutes and I was charged a full day
Joseph RothThere was no issue with the location or the employees, the trailer was just not well maintained. Several of the "tie down" points inside the trailer were made of wood and held in with thin nails that pulled out easily during transport. Fortunately we checked on our items during the move and resecured everything to tie downs on the floor which were metal. Some of those were loose and not very secure but it was better than the wood strips which just came right off the wall. Trailer needs to be revamped.
Andrew GavendaThe mobile app is fraught with problems and better communication needs to occur between uhaul reps and the customers.
Michael SawyerTrailer had almost half of its lights out, needs to be maintained. Was worrying about be ticketed on the way back at night.
John McDonaldCertainly got the job done but half of the trailers lights didnt function. No issues otherwise, though. Did what it needed to do, so no complaints.
Elhav GottlibGreat services and nice place
John ClarkeThe problem was not only with the location. The overall customer service experience was very poor. Reservation was recorded inaccurately. Trailer was not available when needed. Multiple calls required. Long wait times on hold. Multiple people required to solve problems. It is always like dealing with a mom & pop operation than a multi million dollar corporation. NO STARS FOR ANYONE INVOLVED.
Tim SiegfriedGreat
Michael KryskowiakSmooth check-in, hook up and return/drop off. Excellent customer service! Would definitely recommend this location..
Edwin CabreraThe gentleman that I picked up the vehicle from had no idea what customer service was. He seemed annoyed that I was there and uttered two words to me after “license and credit card”. Some soft skills go a long way
Wesley OrtizI was told I would have 1 extra day of rental, which was supposedly Wednesday the 20th, yet I was charged for the extra day for $40. While this is upsetting, I still would recommend uhaul, however I would tell anyone to double check if any extra days or miles slotted are complimentary.
James SchronI rushed to get my trailer back so I wouldn’t be charged for two days I forgot got to sweep out a little sand and a board was in the trailer that had been there when I picked it up and I forgot a bungee cord Perry’s automotive contacts me and says that if I come down and sweep it out if not you will be charged 25 dollars I couldn’t make in there time because the trailer was being rented out Not pleased with there service being that the trailer was not damaged it just needed to be swept I’m planning to go elsewhere for my next trailer rental being that I use U-Haul frequently
Jeffrey HuberOverall great experience with rental. Thanks to Perry for great service
dennis jakubovitzvery helpful got me out the door quickly found out its a father & son operation
robert santiagoDefinitely will use this place again.
Edward CardozaHitch chain slack fell off and we had to secure it ourselves.
Beatrice DewingYou'll be overcharged here.
Marissa ColthirstNot a very friendly person. They didn't have any hitches to rent and I was forced to buy a used one for $45. Owner was fairly rude
JEFFREY DILLI dropped off the keys and the man did not even acknowledge me when I walked in the door and stood at the counter. He continued to throw out his lunch and mess with the tv. I tried to explain the power steering fluid issue and he was short and rude and unhelpful. I explained that I was more concerned someone would get the truck the next day and be stranded. He took my name and phone number and that was it.
colbie niedermeierTrailer is very old,servise very bed,
Mikhail YugerGreat. Easy
ELIZABETH Winter