Customer Reviews for Perrys Convenience

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Perrys Convenience

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Barry M. on

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rodrick h. on

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justin H. on

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Nick S. on

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Kyle S. on

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Samara B. on

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Matthew I. on

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Carol E. on

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Woohyouk S. on

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michael M. on

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The truck had a hard time shifting out of 3rd gear and I had to wait an hour past my appointment to get my furniture blankets other than that the gentleman that helped me was fantastic and was a pleasure to do business with.

Laurise T. on

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The person at the counter was rude. He did not assist me with the issue I had regarding a discount. He did not show me where the truck was located - he just gave me the keys and handed me forms and sent me out to inspect the vehicle - he tried to get me to sign documents before the vehicle inspection. Worst experience EVER!!!!

Veronica C. on

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It wasn't any trouble at all and customer service was excellent!! They were very helpful and pleasant...if I could give them 200% service I would 100% satisfied customer is what I am. I would recommend every1 to them.... God bless those sweet ppl

neil franklin h. on

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JOHN C. on

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Very competent and accommodating. This was the smoothest U-Haul rental for me so far ever.

Diana Q. on

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Clean between customers

Kimberly T. on

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My experience was excellent! Thanks for being so nice and professional!

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NANCY LYNN P. on

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Excellent customer service

Joseph G. on

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Amanda E. on

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horace s. on

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Cynthia c H. on

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JAMES P. on

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Jennifer S. on

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Marion F. on

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Extremely helpful check-in late at night!!!

Tarkeshwar S. on

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Hollis R. on

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Nancy B. on

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There was debris in the back of the van which we removed when we returned the van.

CANDACE M. on

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WeI had a wonderful UHaul experience up until it was time to return. I'm sure it was in the paperwork, but I think it should have been verbally relayed that more charges would incur if the truck was returned to another location. Because it was dropped off 20 minutes away we ended up having to pay $180.00 MORE. That is an absolutely ridiculous charge that UHaul is subjecting it's customers to. The entire reason we had to rent a uhaul in the first place was because my husband was rebuilding the motor in his work truck - not only putting him out of work (no income) and incurring additional expenses but now we are out another $180 right before the holidays. Thank You, UHaul. We will never be renting from you again.

Gay Nell B. on

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Store staff were very helpful and pleasant. Check in was quick and no problems on the road. Drop off location just as accomandaing. Thanks for smooth trip

ALVA GLORIA R. on

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Robert lamar D. on

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They were very slow and couldn't get the reservation going. It took way to long to get the truck and I had it already reserved. I will look for another company next time.

Flavia Z. on

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Russell O. on

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The agent didn't even do a safety check of the trailer. It was parked on top of another trailer and I had to drag the trailer by the chains only to pull it off the other one. The light cable was too short and could not be used. The agent was too busy taking care of gas and convenience store shoppers to care about the rental unit A phone call was made to the area manager

Shannon M. on

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GWENDOLYN P. on

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Jared B. on

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CLAUDIO G. on

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Christopher J. on

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Mary C. on

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Zhonghou W. on

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RICHARD H. on

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Personnel were very helpful and accomodating

MARY F. on

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Patrice B. on

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Melanie C. on

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matt F. on

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Janet H. on

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The service at Perry's was excellent. They were professional and accommodating. They made our move a lot easier. Thank you!

JULIA MW B. on

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Wendy I. on

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Paul M. on

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David R. on

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The guy who rented it to me wasn't very knowledgeable.

JOHN A. on

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gina s. on

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Megan M. on

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Danna W. on

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It was busy, but I was just dropping off, so I just left the keys without waiting in line.

elizebeth harmon b. on

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Thank you! I always rent from this location as they are extremely helpful and professional....

KYLE P. on

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ELIZA F. on

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This place was the complete opposite of the pickup place in Murrayville. I dropped off the van on 4390 Lexington Road in Athens. The guy stopped checking others out to help me, and he was extraordinarily friendly and willing to help. He is most definitely someone you want representing UHaul.

PETER HARRIS R. on

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The system of making a reservation online is very frustrating. I made a reservation for a 15' truck at the location closest to me over a week in advance. I was told I would be contacted by someone 3-4 days before to confirm everything. I never heard from anyone at UHAUL. I then proceeded to call that local store that I had selected and they said that they didn't actually have that truck available and when I looked online it had changed my reservation to pick up at a location much further away. Had lots of calls with customer service who eventually told me to cancel that reservation and make a new one. That new one I made for store that was also relatively near-by and was also told I would hear from someone to confirm. That also never happened. When I then went to pick up said reserved vehicle, the store manager said it wasn't actually available when I needed it. In the end, I had to use a much bigger truck than I needed that was very hard to maneuver around both homes I was moving in and out of because I literally had no other options. In general, my main frustration is the fact that I made the reservation way in advance, but there was no communication between branches to make sure there would be my requested truck at my desired location. If it's not available, then don't tell me it's available when I'm reserving the vehicle online. Next time we need to use this service, we will definitely look at different options like Penske before using UHAUL.

latita s. on

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Promote your product more. Cause I didn't realize the dollys Weren't a part of the truck. This was my first experience using this service. But overall it was great. thankyou.

Merphis E. on

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NATHANIELMATTHEW F. on

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They did great and the truck and trailer was ready to go when we arrived. Will rent from them again.

Melinda G. on

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This is my second rental from Perry's Convenience. Nice staff, clean truck and easy check in and out.

TROY MICHAEL K. on

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Clearer understanding of pick-up games.

Michael B. on

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ABRAM ELEAZAR R. on

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Melinda G. on

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