Customer Reviews for Perrys Convenience

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Perrys Convenience

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Jared B. on

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CLAUDIO G. on

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Christopher J. on

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Mary C. on

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Zhonghou W. on

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RICHARD H. on

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Personnel were very helpful and accomodating

MARY F. on

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Patrice B. on

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Melanie C. on

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matt F. on

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Janet H. on

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The service at Perry's was excellent. They were professional and accommodating. They made our move a lot easier. Thank you!

JULIA MW B. on

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Wendy I. on

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Paul M. on

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David R. on

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The guy who rented it to me wasn't very knowledgeable.

JOHN A. on

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gina s. on

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Megan M. on

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Danna W. on

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It was busy, but I was just dropping off, so I just left the keys without waiting in line.

elizebeth harmon b. on

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Thank you! I always rent from this location as they are extremely helpful and professional....

KYLE P. on

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ELIZA F. on

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This place was the complete opposite of the pickup place in Murrayville. I dropped off the van on 4390 Lexington Road in Athens. The guy stopped checking others out to help me, and he was extraordinarily friendly and willing to help. He is most definitely someone you want representing UHaul.

PETER HARRIS R. on

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The system of making a reservation online is very frustrating. I made a reservation for a 15' truck at the location closest to me over a week in advance. I was told I would be contacted by someone 3-4 days before to confirm everything. I never heard from anyone at UHAUL. I then proceeded to call that local store that I had selected and they said that they didn't actually have that truck available and when I looked online it had changed my reservation to pick up at a location much further away. Had lots of calls with customer service who eventually told me to cancel that reservation and make a new one. That new one I made for store that was also relatively near-by and was also told I would hear from someone to confirm. That also never happened. When I then went to pick up said reserved vehicle, the store manager said it wasn't actually available when I needed it. In the end, I had to use a much bigger truck than I needed that was very hard to maneuver around both homes I was moving in and out of because I literally had no other options. In general, my main frustration is the fact that I made the reservation way in advance, but there was no communication between branches to make sure there would be my requested truck at my desired location. If it's not available, then don't tell me it's available when I'm reserving the vehicle online. Next time we need to use this service, we will definitely look at different options like Penske before using UHAUL.

latita s. on

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Promote your product more. Cause I didn't realize the dollys Weren't a part of the truck. This was my first experience using this service. But overall it was great. thankyou.

Merphis E. on

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NATHANIELMATTHEW F. on

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They did great and the truck and trailer was ready to go when we arrived. Will rent from them again.

Melinda G. on

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This is my second rental from Perry's Convenience. Nice staff, clean truck and easy check in and out.

TROY MICHAEL K. on

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Clearer understanding of pick-up games.

Michael B. on

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ABRAM ELEAZAR R. on

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Melinda G. on

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CHARLES ADAM B. on

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TIFFANY L. on

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This was a good location for me to drop off. Easy to getting and out.

ERNEST C. on

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The attendant did not have the requested vehicle, was 30 minutes late, and underquoted the charges by $40. I had to use a more expensive larger vehicle that was on hand and had to pay my help for the extra time from the attendant's lateness.

Elizabeth D. on

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Robert J. on

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You take space in the truck by keeping a dolly and blankets zip tied in it. You also forced me to have the truck for 3 days when all I needed was 2. The outrageous pricing will prevent me from every using your company again.

Narang P. on

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Markina M. on

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Elizabeth M. on

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Everyone representing U Haul were great!

Michael T. on

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James K. on

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This location was a little confusing to find, it's actually a convenience store/gas station that also rents U-Hauls.

Callie C. on

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They have been professional for each one of my moves.

Denise b. on

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Customer service was excellent. The vehicle was clean and gassed up on day contracted. I highly recommend renting U-Haul Equipment from Perrys Convenience Store.

Clare M. on

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Janet g. on

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This is a convenient location for me to pick up. But it is also a convenience store so there was some wait time. but other then that I was happy with my over all service.

DAVID ANDREW D. on

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I was laughed at and made fun of for being upset about the ordeal of having my pickup location changed without notice.

cora a. on

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They were very slow and seemed to not know what they were doing, especially when it came to finding the mileage.

Kenneth P. on

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Drop off was a convenience store. No hassle. Performed as planned and expected.

Angel P. on

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Was an unpleasant experience. Had a gas station there so we filled back up there the one employee came out and just keep following me around and not saying anything it was awkward. Then I asked him of he worked there he said yeah. My mom went into pay the 2nd employee acts weird and tells her she is not allowed to go back out of the store until we are done pumping gas. A 2nd person comes outside with the first to just watch me. We finally get the gas paid for and they check the truck. I try to see where they want me to put the truck the 1st guys rudely says in the fence. The 2nd guy mumbles something. I start to move it and the 2nd guys says you are not taking the truck back. Puzzled I look at him and say no i am not. I asked where you wanted me to put it. The second guy mumbles again. Is say I am sorry I did not hear you. Finally a third guy steps in and is very polite and says park it behind the fence that i fine. Overall did not feel like a valued customer at this stop off location. Will not use that location again.

Tyler D. on

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FERN H. on

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STEPHANIE R. on

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Toria B. on

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CAMBELL J. on

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Store clerk was very unprofessional. When asking questions hr was walking off and not explaining the charges. Eill not be going refer uhaul. Very unsatisfied customer.

donald m. on

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They're packed too close and hard to get out. When I returned it there was NOONE there to check it back in so I had to sit and wait for a while!

Sparkle W. on

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Dona S. on

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FASHANNA LASHAE H. on

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Staff was horrible. Although I was there first I was told to move aside and let customers of the gas station be served first.

Billie J. on

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TERRIBLE drop off location. Hard to find key box and exact place to park truck. Right next to a liquor store so good luck dealing with the drunks.

Amado G. on

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Matthew M. on

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FRANKLIN TIMOTHY V. on

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Good service, but crowded parking area at a local gas station.

Alan S. on

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Heidi S. on

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The location was a gas station with the uhaul rental as a side business and there were no clear directions on how to pick up the trailer. The trailer was very dirty on the outside and smelled like smoke on the inside.

mark M. on

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My service was great and efficient. Hard to improve upon.

LINDA R D. on

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If the uhaul has been reservered for the next day, Please let the customer know. After working most Of the night i was awakened with a phone call from a lady who informed me the truck was reserved. I told her i needed it for another day. If i had known it was reserved i could have rented one from another location but at that point my belongings were still on the truck. lgd

John B. on

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Nice guy

Matt H. on

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Key didn't fit in the night drop box!

Amy C. on

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Customer did not leave a comment.