Adding a trailer jack to the 6x12 enclosed trailer. I severely hurt my back lifting it off.
Steven H
Customer Reviews for Personal Mini Storage Dunnellon LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and efficient
John TJoe and dori are excellent to work with
Paul FI feel like I was taken advantage of price wise. $124 for a 4x8 for one day was outrageous, but I was in need seeing my truck had mechanical issues and I was unable to use it to haul. I was able to use my car with the 4x8 to transport. I rented a larger trailer in December and was charged $80. I feel like my emergency was taken advantage of. Not a good experience, seeing I had no other choice.
Sylvia TThe guys were great! Above and beyond, worked as a team!
Mare HThe Dunnellon, Florida - N. Florida Hwy U Haul is an incredible U Haul rental business. It's very clean, organized, with fast, prompt service and everything 'Joe' does is with his customers in mind. I was amazed with how quick and painless this transaction was, start to finish.
LINDSEY WNothing!! My turn-in experience was efficient & painless. Great job. Keep improving for the customer experience.
Warren EThe manager, Joe, was awesome. I arrived a few minutes early and he had my paperwork up in no time reviewing what I had booked, which proved to be the wrong trailer. He suggested the correct one and said a unit had just come in and I could have it. In short order we headed out to hook up, which he did all of the necessary connections and I was off. I didn't need the entire 4 hours reserved and was back in a little over an hour where I was met by Joe who unhooked the trailer and I was off. No fuss no muss. I will use this location in the future for my moving needs.
James MThis is the second time we've used UHaul and have been pleased with the experience. Thank you!
Jeffrey AAbsolutely the best rental experience that I have had. The gentleman that I dealt with was not only friendly, but was extremely helpful and went out of his way to help ensure a smooth trip. This made what is usually a dreaded experience into a positive one. Hats off to this location! A++
William CGreat equipment and great people
RON CMore parking
WILLIAM MThis place was easy to get to and drop off the truck.
Barbara PThe office married couple managers were AWESOME. Super nice, helpful, Personable and accommodating. I would go to them and recommend them to ANYONE. What a wonderful experience.
RUSSELL BWhat a pleasure it was to deal with such courteous and concerned people.
Barry RVery professional, knowledgeable and amazing customer service
Leslie JExcellent experience with the reps and awesome equipment.
YOUN sJust keep doing what you’re doing and Thank you
ELESTER WExcellent
augusta vNothing keep things the same you guys are amazing
Anthony MGreat staff. Clean and quick
nichole pThis location is awesome, I always use these guys I've tried others but this one is by far the best, friendly, helpful, well organized and efficient
Heather MI’ve rented trucks at this location before and have always had very positive experiences. The managers are friendly, accommodating, professional and overall wonderful.
Ann SNothing it was easy and smooth!
Scott BThey made it it quick, easy, and convenient for reservation, pick up, and return. I highly recommend this u-haul location. Big👍
Bernard GThis is my second year getting a trailer from them. They have a great selection, clean property, and superior customer service! They are so friendly and helpful! This year I was unable to schedule online so I went with a different location, big mistake! I arrived at the other location and nobody was there, door locked, and no answer to their phone x2. After waiting 11 minutes, I called this location and they took care of me quickly and efficiently! I will only go to this location in the future!!
LISA MFast, efficient and friendly. Thanks!
Louis MHusband & wife team couldn't have been more friendly and helpful. Wouldn't hesitate doing business with these folks anytime. Great job!
Mark HVery nice owners. They are very professional.
Milton BExcellent customer service. I had delayed drop off last minute due to late moving equipment. Everyone was friendly and provided needed assistance with professionalism. I will use U-Haul for any future needs.
Christina HSuper friendly and well maintained facility
Nicolas VNeed to work on the haul app. I had major issues with my picking up and returning rental truck . I could not get the app to accept my pictures either time . Took over an hour sitting on side of hiway on phone with customer service to be able to pick up the truck not to mention that haul changed My reservation without my approval . I reserved truck for 48 hours then u haul changed it because they rented truck for the second day to someone else . . So much for your reservation guarantee. I didn't get my $50 nor did I have truck For the second day . Forcing me to unload my belongings in the back yard where I was moving into . Hopefully my belongings are not ruined from the weather well I have to start moving my things into house before all is ruined or have complaints filed for all of this in yard . Very unsatisfied u haul customer
Richard MStaff was awesome all around friendly and professionals
James MGreat
Raymond Gna
jim mVery nice people and the facility is always spotless clean.
William M