Sergio was really helpful and understanding. He talking to me and being helpful with the moving equipment and truck.
Karena B
Customer Reviews for Personal Mini Storage Dyer
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Car smells funny and AC wasn't working properly, compressor turned on and off by itself
Miguel MExcelente atencion! Muy amable! Super recomendado. Gracias sr. Mcoy Excellent attention! Very kind! Super recommended. Thank you mr. McCoy
Hugo RThe dials for the lock to get the key was incredibly hard to turn/move. The right tail light was not working! The right blinker was also not working!!
Destiny LTerrible experience
DEBBIE FSergio make this location great everytime I’m moving I come here trucks are clean and he is very professional this my 5 time renting from here and would come here again recommended
omayra rExcellent customer service
Jake FNothing all good 😊
Badreddine SSergio at Personal Mini Storage was great. The experience at this U-Haul was definitely better than another Kissimmee location that I used last time.
Jeff DFront deck had a very good costumer service attitude
JULIO MThe Store Manager was very helpful, knowledgeable, professional and courteous. I would recommend friends and family to use this Uhaul Facility. Thank you Mr. McCoy.
Noriel MMr. Sergio was very kind
Diego K-Service was fantastic! Mr. McCoy was super helpful and made the entire experience stress free. Highly recommend
Joseph HGracias por la disponibilidad de alternativas.
Ruben HTe ayudan con paciencia. Muy buen servicio
Erika PEasy access pick and drop off
Salvador SPicking up they couldn’t find my reservation so they didn’t have the truck available and ended up charging me for a larger one of course. The truck smelled and is not clean at all. When I dropped the vehicle back and explained how the gas gave and mph wasn’t working properly the manager responded yeah that truck is bad I’m taking it off the road.
KIMBERLY SThe pickup was 2 and a half hours late and we didn’t get the equipment we paid for. Luckily the company offered us a refund but the whole experience was still extraordinarily stressful for no reason
Christopher OThe truck I used turned off a few times just letting you know to get it checked out
Deonte RExcelente atención y calidad los recomiendo 100% gracias 🙏
Adriana FQuit and good service. Sergio was very helpful going the extra mile.
Socrates GKeep up the good job
jesus cManager was soooo kind and thoughtful!!! Thankful for his service and kindness
yesenia cSergio made my booking very easy, he is excellent and he explains all the T&Cs well.
Tendai NUnlike my good experiences with other stores, the people who served in this store were more concerned with resolving private matters than delivering the truck. They released the owners/managers first, left me waiting, and didn't care that I already checked in online, doing it again. They didn't give me the truck, they just pointed out where I should pick it up and where I should return it.
Leonardo AI forgot the guys name. But he's an older Hispanic guy and he gave me hope for humanity lol. Great customer service!
Matt CBecause it was my first time, it was safe, practical and fun.
Gustavo WGreat customer service.
JUAN CSergio did a great job. Russ Zide
Russ ZVery friendly and customer services oriented employee
jose pI had a good service thank you
Tendai NThis was our third location. The first lo action that we made our original reservation at didn't have any vehicles. The second location didn't have the vehicle we reserved when we showed up so we had to go to a third location. Not a pleasant experience
Douglas MGreat customer service.
CONNIE RThe trailer had no landing gear for one person to unhook was a problem
Mario aThe equipment was basically ok but the running lights wires were cut. I did make the minor repair when I got home, and the lights worked fine.
Darryl DNo AC. No parking.
Anthony MExcellent Service thanks Mr. Sergio Mcoy !
EDUARDO SExcellent
Cesar GMake more space to get in and out and lower the $/miles back to what it was before. Rediculous to spend $1.19/mile. And the stupid online drop off was annoying. Fml. Drive me nuts. Had to do it like 4 times cuz it kept kicking me out. Oh and all the extra charges like the one for emissions. Ew. Stop trying to price gouge customers for everything you can make up to charge them for.
Britney DThe on-site manager was excellent and very helpful
rhoan hI'm so grateful for the help on renting the truck. Due to hurricane Ian my family had to do our moving in a rush and earlier than when planned. The guy at the front desk was so kind and emphatic with us not only understanding the emergency, but waiting after hours for us to pick up the truck so we can moved before the hurricane and stay safe.
nancy iThe manager at this location went above and beyond to help out. He was kind and helpful enhancing the customer experience significantly.
Marco RGreat location
Schadrac FQue se Mantegna la atencion del cliente como lo hiso la señora de Esa estacion. (Buena) GRACIAS...
Dimas AI was charged for 2 days when I only used their UHaul for 6 hours! Still waiting on a reply for them GM for a refund! I will dispute with my credit card company if I don’t not hear back after a week!
Daren ODefinitely would Be nice for some Extra Parking. However, uhaul representative at desk was very nice and amicable and exceeded my needs. Thank you.
Sharon GMy Reservation was for a 9' Cargo Van to pick up on 08/12/2022, and it wasn't there like it was Guaranteed and the young lady who took care of us tried to get it back, but apparently the person who rented it took it to Miami, FL. and they don't know when they're getting it back. Now, the young lady at the counter was very nice and accommodating, so she she tried to help by renting me a small truck for the same price because I needed something that day to condense my storage unit, at another location, with my allotted time. The little truck she gave me was very inconvenient because; #1) You can't see what's going on behind you, #2) It was too high for me to get into, and disembark, because I'm disabled, #3) I got hurt just trying to get my Walker out of the back cab, and I have Lymphedema in my legs so when I scraped my left leg it bled, and drained fluids for a bit, #4) Since I needed to climb up with a Stool I bought one, and my husband forgot to pick it up after I was in, at a Walmart parking lot and when we turned around to see if we could find it still there it was gone, someone took it, and we asked at Walmart if someone had turned it in but no it was gone, and #5) The young lady at the counter gave me this phone number: 1-800-468-4285 and told me to call to get a $50.00 Voucher for my next rental, and I'm sorry to say that your Customer Service should not be called that, it should be called Customer Disservice, because I did what I was told and after all I've been through I was literally in other words called a Liar. Now I have to go back to the U-Haul Rental location and ask the young lady who gave me the 1-800 number, and took care of us to send you a report to prove that there was a problem with the me receiving the 9' Cargo Van that I Reserved, and was Guaranteed. I don't understand why do I have to do all that when U-Haul has all the Information and can get in touch with that vendor, including mine and my husband's I.D's, and get the Information, or Report, or whatever you need to help your Customers with. I will try to get you what you need so that I can get my $50.00 Voucher , so help GOD.
odalys gRaiza was great! Friendly professional and great personality!
Ron HTo pay attention to the gas needle it looks rigged because I put $55 for gas and the needle didn’t move much
Elizabeth GExcellent service
Digno EStaff was friendly and helped me choose the right truck for my move! Thanks!
Zane AGreat staff
Dianne HIt would help if there was a garbage can outside the complex
Felipe TIf employees are going to be at different locations. Then they should know how to run the printer. So I could have a hard paper copy.
Nelson B