Truck had used dinnerware under the seats, cab smelled like ciggarettes, Truck had under 1/4 of gas to start.
Jeremiah R.
Customer Reviews for Personal Mini Storage Edgewater
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Lymarie D.I dealt with Ms Jenn!! She was awesome and very patient
Claude D.The lady was very helpful and fast. Quick in and out. The truck was very clean.
Robert R.Amazing customer service
Franklin C.She was very friendly and courteous I watched her with other customers, she is an asset to your company I would recommend this place to anyone moving
darren D.Customer service was awesomein and out quick
Jeury D.Everything was great. Renting a U-Haul truck. I would recommend this location.
Linda F.All was good. Trailer was waiting on me and they helped me load it on the truck. A+
Dan D.Everyone here are so sweet.
LC Electric R.The location is not a problem itself:personnel is responsive, helpful and professional. The problem was the vehicle I rented, a Chevy Silverado that was filthy to say the least, with sodas and God knows what sticky else everywhere inside the cabin and a big bag full of trash behind the passenger seat from a previous rental (that I disposed of myself). Also, the vehicle needed immediate maintenance (fluids to be filled or replaced as per dashboard alert) . A total mess overall. Such a pity, for a very decent, quiet and potentially efficient location like this.
William F.Truck is way past its service life and should be replaced
Robin G.The pick up location was not what I had reserved, farther away than expected.
Erik H.Helped to get me a truck when UHaul changes my reservation and had me running all over town
CLAUDIA S.Love this place! Nina is great.
Ruben L.This is my favorite location. I love the people that work there I get to see the same faces. Not only are the vehicle/equipment that I rent are clean. The outside presentation of this location is always clean no trash. The inside of the location is always cleaned smelling wonderful. I will strongly recommend this location to anyone that decides to rent from U-Haul. This location is the best I will even put a job application into work at this location. I don't think there's anything that this location can improve on for my visit.
Cortez F.Customer service excellent
Juan Luis M.Awesome customer service did an outstanding job went above and beyond I will be back they have my business
megan S.Great customer service from young lady at pick
Paul M.Nothing. Great customer service, friendly/helpful staff, and the equipment worked smoothly.
Francisco D.Very helpful and flexible. I wouldn't hesitate to do business with them in the future.
Doug F.Nothing at all, excellent service!!
Shannon S.The customer service was great , Mike and Nina answered all of my questions, and did a great job with helping me with my Uhaul rental. Thank you
STEPHEN W.Excellent customer service
DEXTER W.I had a wonderful experience here and I wouldn't change a thing!
LAQUISHA B.The two associates at this location, Nina and Mike were both beyond excellent. They both were THE best, fastest, and easiest experience I have ever had renting a U-haul. Super kind, friendly, and explained everything up front so no guess work. I would recommend them to anyone looking to rent a u-haul (which was clean and maintained for what it's used for) or store belongings. If I could give them 10 stars, I would.
Brandon B.I would like to thank Cory for going the extra mile during hurricane Ian to make the rental experience stress free.
Ethan H.the dolly was not in the truck which caused us to have go to home depot to rent a dolly and causes us to use more miles then needed.
Shawanna M.I absolutely 1000 percent will NOT recommend this location. Mike, the manager, did not return my call regarding a billing discrepancy until the 2nd voice mail and multiple calls to the office. I was told I would need to contact customer service regarding a $20 fee for returning this U-haul when no one was in the office. This was NOT explained to me prior to the completion of my payment for the U-haul even though they were fully aware of when I would be returning the U-haul on Sunday, September 4th at 445pm. Mike Apologize for it not being explained prior to me just seeing the charge on my receipt and that I needed to talk to customer service. He became very short, combative and hung up on me after me asking to speak with his boss. He gave me the name J. Patel but that he did not have his phone number. I then asked for J. Patel boss number since he did not have his business number he then stated, "you will need to call go U-haul. Have a nice day." Then disconnected the call. I was never made aware of this $20 charge or how to avoid prior to leaving this location at point of pick-up, Mike did not have a number to give for his boss or bosses boss and then hung up on me. This is in no way how customer service should go. I would never go back to this location. I am not satisfied and extremely unhappy with this experience with U-haul and their representative Mike, the manager, at the the Edgewater location in Lackhart/Orlando.
Kimberly L.I was charged a late fee. Even though I returned the vehicle 2 hours before due time. It said my transaction was completed. I followed everything upon return. Yet I was still charged a Late fee
Jermaine G.Nothing Nina an Mike had great customer service
Jasmin R.Great customer service
Carlos B.Warm greeting and very professional. Thank you for the service
Anthony J.Very happy atmosphere
MICHAEL C.Nina and Mike were incredible and went out of their way to provide an excellent experience for us. We were thrilled with our service and will be back to this location for their amazing customer service alone. The truck was great, but the online only pick up was frustrating to use and it ended up being much easier with Nina and Mike to help. These were amazing employees who saved the day and guided us through every step. 10/10 to Nina and Mike.
Brandon M.Awesome customer service
NANCY B.Excellent service
Tyranny P.Everything was prefect
CHRISTINE I.Just keep up the good service
PERRY P.Awesome management team! They provided me with the best rental experience I've ever had at a Uhaul store. Fast, clean, friendly, & helpful!
Mario G.I had a great experience renting from here. They were super nice and very help especially when it came to me having a issue with my return time due to and incident I had. Overall a great location.
Kasey B.The attendant was professional and helpful
Matthew P.Darcy was excellent and we will use this facility again! Thanks so much!
Mike G.Wash windows and make sure cab is cleaned out.
Penni H.The truck was clean however the truck ran rough, the coolant light kept coming on and the truck would smoke from time to time. I also wasn't aware of the $5 charge for safetrip because I only added the insurance for $14. I love the location—just not the truck I received.
APRIL R.La atención de la persona que me atendio y entrego las llaves del.camion fue muy mala..
Richard V.Besides the professionalism, they were friendly, informative and pleasant to work with. Extremely accommodating and understanding. They were awesome,, will definitely return and recommend.
Catherine J.Charged me for gas I didnt use. 3 gallons for 6 mile trip. I returned it exactly the same amount of the gas and still got charged. I will be calling customer service for this.
Do Hyong K.There was a rusty razor blade in the dashboard holder. I noticed it before my daughter did.
ROBERT W.Seem less experience Cory was great
Simon B.Great customer service and vehicle.
Luis A.This location does not record accurate gas meters. The staff even acknowledged that the gas meter recorded in the system was incorrect and told me that I didn't have to worry about it because he was going to rectify it in the system. He said I was good to go and didn't require anything from me. When I returned the truck, the dealer charged me a fueling fee even after I filled up the truck with gas beyond what I used. No staff ever rectified the incorrect gas meter in the system. The female staff (different staff) that I returned the truck to was a little bit rude and was barely helpful and told me he couldn't do anything about it. She said that a manager will reach out to me over the phone that day but I did not receive any calls. I had to proactively call uHaul's customer service to get me in touch with someone. I am still waiting to get in a call with a manager to help me resolve this issue. I want my refund back. I have evidence of the gas meter; I took a picture of the gas meter on my iPhone (date and time recorded) before I used the truck.
WARREN G.I was extremely shocked and quite upset being blindsided by the fact that you need to actually purchase the trailer ball instead of simply renting it. $50 for a piece of equipment that I don't need. why are you charging people $50 for a piece of equipment that they will never use that's why they are renting in the first place think of the logic behind that. The nice woman told me the reason is because people steal them well I'm sorry why do I have to pay for a piece of equipment that I'm trying to rent? That should automatically be a rented piece of equipment not forced to purchase. I don't understand the excuse she gave me because how could people steal it if that would be a part of the equipment you had to return? I'm just extremely upset that I had to buy a trailer ball hook up and now just have it sit in the damn garage. A complete waste of money that I could used for something more important I consider it blackmail or a different word I don't know what to choose but you are forcing people to purchase a trailer ball hook up when they are trying to rent the equipment in the first place that's why you are the store that you are. Yeah you can rent our truck but you have to purchase the ball and hook up unreal. Other than that the truck was clean the service was nice I'm just extremely upset about being forced to purchase the trailer ball hook up extremely upset.
Tyler D.