The van had a bad smell to it like musty but u was in a hurry and it was the only van available everything else was fine
Joanne C
Customer Reviews for Personal Mini Storage Edgewater
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect it was the nicest U-Haul Storage location I've been to and all my time across the country renting U-Hauls for 30 years
Thomas KWhitney was great and informative. Quick and friendly service
Jasmine BTruck had used dinnerware under the seats, cab smelled like ciggarettes, Truck had under 1/4 of gas to start.
Jeremiah RGood
Lymarie DI dealt with Ms Jenn!! She was awesome and very patient
Claude DThe lady was very helpful and fast. Quick in and out. The truck was very clean.
Robert RAmazing customer service
Franklin CShe was very friendly and courteous I watched her with other customers, she is an asset to your company I would recommend this place to anyone moving
darren dCustomer service was awesomein and out quick
Jeury DEverything was great. Renting a U-Haul truck. I would recommend this location.
Linda FAll was good. Trailer was waiting on me and they helped me load it on the truck. A+
Dan DEveryone here are so sweet.
LC EThe location is not a problem itself:personnel is responsive, helpful and professional. The problem was the vehicle I rented, a Chevy Silverado that was filthy to say the least, with sodas and God knows what sticky else everywhere inside the cabin and a big bag full of trash behind the passenger seat from a previous rental (that I disposed of myself). Also, the vehicle needed immediate maintenance (fluids to be filled or replaced as per dashboard alert) . A total mess overall. Such a pity, for a very decent, quiet and potentially efficient location like this.
William FTruck is way past its service life and should be replaced
Robin GThe pick up location was not what I had reserved, farther away than expected.
Erik HHelped to get me a truck when UHaul changes my reservation and had me running all over town
CLAUDIA SLove this place! Nina is great.
Ruben LThis is my favorite location. I love the people that work there I get to see the same faces. Not only are the vehicle/equipment that I rent are clean. The outside presentation of this location is always clean no trash. The inside of the location is always cleaned smelling wonderful. I will strongly recommend this location to anyone that decides to rent from U-Haul. This location is the best I will even put a job application into work at this location. I don’t think there’s anything that this location can improve on for my visit.
Cortez FCustomer service excellent
Juan LAwesome customer service did an outstanding job went above and beyond I will be back they have my business
megan sGreat customer service from young lady at pick
Paul MNothing. Great customer service, friendly/helpful staff, and the equipment worked smoothly.
Francisco DVery helpful and flexible. I wouldn’t hesitate to do business with them in the future.
Doug FNothing at all, excellent service!!
Shannon SThe customer service was great , Mike and Nina answered all of my questions, and did a great job with helping me with my Uhaul rental. Thank you
STEPHEN WExcellent customer service
DEXTER WI had a wonderful experience here and I wouldn’t change a thing!
LAQUISHA BThe two associates at this location, Nina and Mike were both beyond excellent. They both were THE best, fastest, and easiest experience I have ever had renting a U-haul. Super kind, friendly, and explained everything up front so no guess work. I would recommend them to anyone looking to rent a u-haul (which was clean and maintained for what it’s used for) or store belongings. If I could give them 10 stars, I would.
Brandon BI would like to thank Cory for going the extra mile during hurricane Ian to make the rental experience stress free.
Ethan Hthe dolly was not in the truck which caused us to have go to home depot to rent a dolly and causes us to use more miles then needed.
Shawanna MI absolutely 1000 percent will NOT recommend this location. Mike, the manager, did not return my call regarding a billing discrepancy until the 2nd voice mail and multiple calls to the office. I was told I would need to contact customer service regarding a $20 fee for returning this U-haul when no one was in the office. This was NOT explained to me prior to the completion of my payment for the U-haul even though they were fully aware of when I would be returning the U-haul on Sunday, September 4th at 445pm. Mike Apologize for it not being explained prior to me just seeing the charge on my receipt and that I needed to talk to customer service. He became very short, combative and hung up on me after me asking to speak with his boss. He gave me the name J. Patel but that he did not have his phone number. I then asked for J. Patel boss number since he did not have his business number he then stated, "you will need to call go U-haul. Have a nice day." Then disconnected the call. I was never made aware of this $20 charge or how to avoid prior to leaving this location at point of pick-up, Mike did not have a number to give for his boss or bosses boss and then hung up on me. This is in no way how customer service should go. I would never go back to this location. I am not satisfied and extremely unhappy with this experience with U-haul and their representative Mike, the manager, at the the Edgewater location in Lackhart/Orlando.
Kimberly LI was charged a late fee. Even though I returned the vehicle 2 hours before due time. It said my transaction was completed. I followed everything upon return. Yet I was still charged a Late fee
Jermaine GNothing Nina an Mike had great customer service
Jasmin RGreat customer service
Carlos BWarm greeting and very professional. Thank you for the service
Anthony JVery happy atmosphere
MICHAEL CNina and Mike were incredible and went out of their way to provide an excellent experience for us. We were thrilled with our service and will be back to this location for their amazing customer service alone. The truck was great, but the online only pick up was frustrating to use and it ended up being much easier with Nina and Mike to help. These were amazing employees who saved the day and guided us through every step. 10/10 to Nina and Mike.
Brandon MAwesome customer service
NANCY BExcellent service
Tyranny PEverything was prefect
CHRISTINE IJust keep up the good service
PERRY PAwesome management team! They provided me with the best rental experience I’ve ever had at a Uhaul store. Fast, clean, friendly, & helpful!
Mario GI had a great experience renting from here. They were super nice and very help especially when it came to me having a issue with my return time due to and incident I had. Overall a great location.
Kasey BThe attendant was professional and helpful
Matthew PDarcy was excellent and we will use this facility again! Thanks so much!
Mike GWash windows and make sure cab is cleaned out.
Penni HThe truck was clean however the truck ran rough, the coolant light kept coming on and the truck would smoke from time to time. I also wasn’t aware of the $5 charge for safetrip because I only added the insurance for $14. I love the location—just not the truck I received.
APRIL RLa atención de la persona que me atendio y entrego las llaves del.camion fue muy mala..
Richard VBesides the professionalism, they were friendly, informative and pleasant to work with. Extremely accommodating and understanding. They were awesome,, will definitely return and recommend.
Catherine JCharged me for gas I didnt use. 3 gallons for 6 mile trip. I returned it exactly the same amount of the gas and still got charged. I will be calling customer service for this.
Do HThere was a rusty razor blade in the dashboard holder. I noticed it before my daughter did.
ROBERT WSeem less experience Cory was great
Simon B