Customer Reviews for Personal Mini Storage Kissimmee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini Storage Kissimmee

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Karla C. on

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Very helpful

ciro H. on

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Everybody there at this location was very helpful

edgardo L. on

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Nice people

CASEY P. on

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Good service

Erwin F. on

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The manager Norbert has very good customer service

Angel T. on

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Good customer service!

Doribell G. on

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Customer did not leave a comment.

Michele D. on

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Reinaldo O. on

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Nice service clean trucks

jeraldine C. on

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The manager Norbert has very good customer service

Terresita C. on

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The manager Norbert was very helpful and nice

Miguel M. on

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Customer did not leave a comment.

Priscilla F. on

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The manager was very nice

Eduardo G. on

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Very helpful

Alissa B. on

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Nice manager

eliana G. on

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Very helpful good customer service

casey P. on

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Excellent

KENNETH H. on

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Customer did not leave a comment.

CALVESE R. on

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Have more trucks on hand

Juan V. on

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Luis R. on

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ABEL M. on

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Only issue! no KEY for the bathroom facility closed on sunday.

Miriam O. on

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Your associate was very courteous and kind

BRUCE B. on

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The sales person was rude to me but not my husband. When I asked any questions he was annoyed. There was a loose bar under the truck which caused a blowout on the expressway by shredding the inner tire, shortly after we got on the road and delayed our drop off by 4 hours.

Jose P. on

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francisco A. on

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Evelyn T. on

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Have my truck ready at the 1st location.

Ramon G. on

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Q la persona sea un poco mas communicative estaba un poco acelerado.

CHRISTOPHER G. on

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Hector T. on

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Have more trucks on property

DURAN A. on

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Jimena G. on

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Our customer rep Norbert (I believe that was his name) was great! very friendly, explained everything throughly and was quick. Thank you again!

ANTONIO F. on

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Joy M. on

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Raiza at mini storage is a true blessing! Excellent customer service with a heart of gold!

Aida R. on

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Moses G. on

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linda M. on

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The check in was easy. There was not a lot of space to park!

Eliecer N. on

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jennifer P. on

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I Like it and is not expensive

Albert L. on

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Did not compute mileage needed for one way accurately Had to pay an extra mile

JOSE V. on

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Customer services was awesome

HECTOR C. on

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Excellent customer service!

Curtis B. on

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The front desk clerk at the 1404 E Vine St, Kissimmee, FL location is border line rude and combative. When I asked about charges, etc and having to sign for an amount up front (with my open credit card on file) I felt he was condescending and stated I must have been burnt before because I seem to be too worried about what I might be charged. I tried to explain that yes, it happens all the time where you find out you were charged for something additional and then you have to contest it and it's a hassle. So what happened? It's just as I thought, I have contacted U-Haul 2x to remove a charge for insurance coverage that I did not select when I rented online (I actually checked 'no'). I have yet to hear back - so yes, Mr Front Desk guy - it does happen-!! So maybe going forward, you could listen to your customer vs making them feel like they are a jerk and nuisance because they care about you having an open credit card to charge whatever you like on it and having to sign 'estimated charges' or you don't get the truck. Thank you U-Haul for asking for customer's opinions of service they received. Now please credit me back the coverage that I did not authorize.

noel R. on

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good

Merida H. on

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Explain the contract and the charges, I was told the truck was only $19.95 and was charged $66.25.

Selbi S. on

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Benjamin G. on

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Great service.

Keith P. on

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juan V. on

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Robin H. on

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The office was closed when we dropped off the truck - there was a drop off box so all was very good and easy there. My only issue (and it's small) is with the call center reps. When I couldn't get online to 'check out' so to speak I attempted to call. Let's just say after talking to the 1st rep, I received 2 more calls over the course of the weekend, each not knowing the other had talked to me and was inquiring about where I had left the truck. So needless to say, I was getting worried that there was an issue. At this point all seems to be ok - and all of the reps I spoke with were nice but my faith in how efficient they were definitely came into play. All in all - I have had no trouble and people at the locations have been super friendly.

Lathan M. on

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Customer did not leave a comment.

Carlos P. on

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I am opening a dispute and calling the Better Business Bureau‘s they’re trying to charge me over 148 miles when I moved literally five minutes down the street I have even have to put $30 in for gas to put it back to where it was and then was told I was only getting charge for two days because that’s what I asked for an Easter fell on Sunday so I had to bring it back on Monday and they charge me for the third day the lady at the desk said that’s not her problem I do have pictures of the odometer of what we had it out and there was no way that we had it so she either and put it it wrong or something but I am calling my bank to withhold the payment and dispute the charges and only pay what I was Told during the agreement this location is ridiculous the lady that worked at the desk that when we dropped off as rude and unprofessional and has no customer service I don’t mind paying for the service that I use but I refuse to pay for something I didn’t use this is not the first time I’ve used U-Haul I’ve use your house several times as we have moved four times from Massachusetts to Florida in three times in Florida as we just got our new house

PMSKISS P. on

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Have more trucks on site,

Jose P. on

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Erick M. on

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carlos M. on

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Fast and Courteous Service!!

Edgardo M. on

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This is my first time using a UHAUL and I hate the smell inside the cabin. However I'll recommend this to make your moving easier.

HERIBERTO A. on

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Beatriz O. on

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thanks for everything

Eugenia W. on

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Thank you so much to the Uhaul team. My experience was great from the lady that booked the truck at the Simpson road site to the kind and friendly staff who wrote the contract. GREAT experience! God bless you all. I know if I need a truck again to go you guys!!!

Tammy S. on

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Juan M. on

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Yamirix C. on

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Moses G. on

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I love this location. Excellent customer service.

Benedicto V. on

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The guy at desk Bernard has zero customer services skills. Arrogant and rude. Will never use this Location. However I am grateful for a Gentleman named Terry whom apparently oversees uhaul operations. He was great and assisted me with the ordeal I went through while picking up the van I had rented. He was the only good thing about my experience today with uhaul.

EDWIN V V. on

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JIM S. on

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all good

Carmen L. on

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Customer did not leave a comment.

Hector R. on

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very nice people

KELLY M. on

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Pricing can be a little misleading. Maybe charge more base fee and less for mileage? That way it's more up front. Everyone's gonna need a uhaul at some point. Don't try to make it seem like a great deal. Keep it real.

Jesus R. on

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RONALD GEORGE M. on

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Jorge A. on

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james B. on

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Person at the desk was great !

Paul P. on

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I can't think of any improvements - I had an excellent experience.

Christopher C. on

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Nubia B. on

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Jerry A K. on

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Air conditioner didn't work. I want a partial refund.

Sylvain P. on

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JERALDINE C. on

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Just stay as friendly. A big plus.

richard S. on

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The gentleman who waited on me went out of his way to help. He made it all much easier for me.

JEFF S. on

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Customer did not leave a comment.

Marilyn C. on

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Be on point had very difficult day just tring to get my stuff to storsge to find out my storage was still locked nobody showed me were my storage was located is maybe why the lock was still on it and no lock for uhaul so much more un real i dont even want to psy full price for my uhaul unreal

Juan F. on

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Great service and very helpful

Hiltrud R. on

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The service was good, however, the truck was very old; we personally didn't mind that too much, as we only needed to move items from a storage to our nearby residence. We noticed the right front tire with very little air after we stopped at our storage only 2 miles away. The point I want to make is that I would have not been comfortable to rent this particular truck for a regular moving event!

Joshuaa A. on

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Agent in Kissimmee, great customer service

rafauel R. on

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So call Manager Norbert said my mileage would be a certain amount then upon renting the uhaul the price of mileage was changed. Not to mention it he documented it on pamphlet he gave me.

Carla G. on

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Parking the truck was a challenge. Customer service was excellent, fast, professional, and friendly.

Rosemary P. on

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GREAT CUSTOMER SERVICE!!!!! Norbert goes on and beyond. Not first time I've rented from Norbert. BIG KUDOD to Norbert!!!

Jose S. on

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Doug J. on

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The person working in the office was new and didn't know how to check me out. I had to wait for someone else to come from another Uhaul location to check me out. Then, I had a trailer that had a flat tire but wasn't noticed until I loaded my car on the trailer and was ready to travel. Unfortunately, I had to wait again for roadside service. By the time I was able to leave I was already late and didn't make my delivery in time. I called and put in a complaint and to this day it hasn't been resolved! Very dissatisfied!!

maria s M. on

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Excellent experience and reasonable prices your guy that works there Norberto has great customer service ethics, will definitely recommend anybody to go there. Keep up the good work.

Ryan S. on

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The employee who helped me stayed late after closing hours to hook up the trailer. I was stuck in some horrendous traffic, but he still went the extra mile to help me out. Amazing service!

RAY S. on

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Myrna R. on

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Very good service

FRANK C. on

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came back at 1:30pm and it was closed with sign on door "be back at 2:00pm"

JERALDINE C. on

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I did'not notice any improvement needed. Everything was handle with friendliness and perfessionly. Thank you

Miguel L. on

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Customer did not leave a comment.

MONSERRRATE R. on

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Janett D. on

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