Customer Reviews for Personal Mini Storage N Davenport Handy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini Storage N Davenport Handy

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charline M. on

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Mary S. on

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Hubert R. on

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I was charged $10,00 on my invoice for an insurance coverage which I declined when I reseved online!! I'll have to stop by there again to get my Money back

roberto K. on

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It s excelent

Karen K. on

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Anthony J. on

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Customer service, better trained people. Both employees on site was very slow and not pleasant to customers. I reserved my truck via the app and when I was next up for service the employee didn't know how to assist me. I was told they dont have anything about my order and they didn't have a truck for me do to having a truck with a bead battery. When I told the employee I had a reference number for her to look up she told me it didn't matter due to her not seeing my order on her computer. After about 10 to 15 minutes of me trying to get her to look up my order via the reference number another employee showed up and asked for the reference number and was about to pull up my order. After a back and forth with the other employee. He was able to find me a truck and get me set up. The other issue I have is that I filled out all the request and needed ID and credit card information. I still had to provide and refill out the same information again at the location. What is the purpose for filling in all the information on the app and online if you still have to again fill out the same information again at the location. Very bad experience.

Izzy R. on

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Quentin W. on

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George H. on

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SCOTT K. on

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H D. on

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Carl S. on

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Nice to have in the neighborhood??

Marcos S. on

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Seth D. on

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Michael V. on

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Excellent location and customer service.

DILIA B. on

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Carl S. on

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Charles H. on

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almus C. on

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Richard S. on

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I realize that the trucks come and are dropped off from other locations so I don't really blame the owners at the location for the issues we had. That said, the air conditioning in the truck was broke and wouldn't turn on. We are in Florida so it made for a really nasty day of moving. Secondly the box of the truck was filthy. There were pieces of rust from whatever had been moved in it, there was pieces of food, wrappers from moving equipment (mattress bags, etc.). The worst was that there was blood smeared down the left side of the box like someone had cut themselves an wiped it off down the wall. It was not the location or the owners who ruined this experience, it was totally the equipment. That truck should be removed from service.

Mike M. on

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Ken C. on

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Patrick L. on

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Doreen H. on

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Karen V. on

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Patrick I. on

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Everything was awesome!

Mary S. on

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Everything was great except finding broken glass in the back of the truck I got credit for insurance so I was happy for that

Mayre G. on

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Victoria V. on

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All around easy rental.

phyllis D. on

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Nothing

Onorio R. on

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Nothing much customer service was excellent.

bill B. on

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John P. on

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One tire was very warned down. Needs to be replaced.

Bryan R. on

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david C. on

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Excellent customer service. Truck and unit were well maintained, easy to rent and great price!

TAMMY L. on

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I rented a truck and it was not filled with gas. I told the guy I rented from and he said there was nothing he could do, I had to call the 800 number.

Alisa O. on

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Truck drove very well and very efficiently!!

Jean F. on

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Thank you for always being there for me.

javier J. on

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Michael S. on

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Customer service agent was not very friendly. I had to find my truck on his lot and drive it out myself...not a big deal if you are experienced, but a novice driver of a 26' truck would probably have trouble navigating the tight turns required to exit the storage facility.

Jessica J. on

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Mary S. on

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solsire F. on

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Very pleasant and friendly staff

Luis M. on

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Better customer service. Seemed a little rude and did not explain much. Also I did not like the employee taking pictures of drivers licenses and credit card. I’d rate it 5/10.

Arthur L. on

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Very helpful, friendly and clean!!!

Scott I. on

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jennifer M. on

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I was told it was 79 cents a mile during the week. On the weekends 99 cents a mile. I rented on Wednesday- Friday evening. I was charged 99 cents a mile.

eddie W. on

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Edward R. on

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Richard B. on

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Great store to shop.

Lyle L. on

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Supply trucks that run properly! And pay attention and offer help to customer objections and grievances!

david R. on

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Very Dishonest and Deceptive. Last week we noticed 2 charges from U-Haul regarding this rental prompting me to call and question what was transpiring. So last week, a female representative for U-Haul at the originating pickup location CONFIRMED the first charge of $136.53 was JUST a HOLD, with the second charge of $80.67 being the ACTUAL and FINAL charge. I don’t appreciate the lack of courtesy today from a male at this same pickup location, when all I’m attempting as a customer is to ask for assistance. There should be no tolerance for this level of not only deception but rudeness against a repeat customer.

Geraldine M. on

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Always Davenport Lakes Fl 33897 Daryl was helpful and fast..

Michael B. on

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Walter D. on

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Christine M. on

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Dropped the truck off by doing it through my phone everything was good but I didn’t know where to park the truck I would pefer a sign saying drop off here

lizardo G. on

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ken L. on

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David M. on

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franky R. on

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Every one deserves a second chance and proven again there just theft. My first experience walked in needed a storage and a truck got charged for cleaning a truck that I used for 4 hours and dropped off spotless. 2nd was given a truck extremely dirty so why change people for cleaning it if you didn’t. Theft thats all

ana G. on

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This the first time I use this location and everything seems fine just the way it is.

Rhonda P. on

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I actually did not pick up my trailer from this location. I rented a trailer and paid for a tow hitch online. I showed up at 100 Lake Davenport location only to find out neither were at this location. The manager was very nice and helpful. I finally purchased a hitch from him and went to the other location to pick up my trailer. This was a very frustrating rental. I will most likely use another trailer company next time.

John R. on

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Great customer service!

JOSEPH A. on

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Dominique T. on

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Be honest and upfront.

Wilkin D. on

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Jessica Marie R. on

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Justin R. on

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Eric H. on

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The truck was a piece of crap with bad steering and brakes. Uhaul says average of 2 years old but this truck had 120K miles and was maybe 10 to 15 years old. And the best part the gas amount was way under what was listed so I ended up making up the shortfall. I will never use this location again.

CHRISTOPHER N. on

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This is a great location and will continue to use this Uhaul location for local moving or storage when needed. Thanks for the great service.

jean D. on

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Lori D. on

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Roberto V. on

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frank S. on

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Truck had very loose steering, hard to keep it in lane,otherwise o k ..

NICOLE S. on

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The employee was rude,uncooperative, and unhelpful. They refused to listen to me when I tried to explain my reservation. I also got bombarded with mystery charges after the return weeks after completing it and when I called to rectify, I was ignored and treated like trash with no attempt to help or rectify. I was apprehensive about using Uhaul to begin with due to past experiences but I will definitely never be using it again after this.

Ron H. on

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Ed A. on

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Excellent customer service. Good location. Clean and efficient pick up.

Alwyn M. on

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The entire process was easy and convenient. From making the reservation to the pickup and drop off, the whole experience was completely hassle free! Everyone from Darrell to Leni were kind and helpful. Thanks so much!

Jacqueline P. on

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I have rented from this location several times and have always had excellent service.

Kevin C. on

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I don't think you need to improve on Perfection very professional

Allen F. on

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Richard J. on

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Next time I will not use your app. To much info needed at pickup and drop pff

William J W. on

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RICARDO R. on

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I was very satisfied with how I was treated and attended to very quickly. I would recommend this service to all my friends !!

Constance S. on

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rurik C. on

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Charles C. on

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Stag was very helpful and great

Jacqueline P. on

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Awesome experience I will reccomend. Thank you

Terri L. on

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Andrea J. on

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Very nice, informative and friendly personnel.

Lynn B. on

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Allen F. on

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Dwayne T. on

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I arrived just before closing time to pick up the rental vehicle. The staff could have told me that I was too late, but they were very helpful and accommodating.

Jacob K. on

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Nothing. Everything was PERFECT

Lisa M. on

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Nothing! Excellent service and very very easy!!

VICTORIA Y. on

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LUIS M. on

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May be an out side Lock Box to leave the truck key during an out of hour business return. So renter don't have to go next day to return just the key. Thanks.

Dayan H. on

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Bobby T. on

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MIGUEL T. on

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Nothing,all excellent.