Customer Reviews for Personal Mini Storage Satellite Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini Storage Satellite Beach

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Nicole D. on

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GARY N. on

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Customer service was excellent. Jim was professional and knew his job and made the rental experience pleasant.

CHARLES G. on

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Number one taking over an hour just to get a correction done to a rate there was already on the website and I quote was secured is ridiculous. Having people text me or follow up with phone calls as to where I’m going to drop off the trailer when that’s already been established on my agreement is not only a waste of my time but pure asinine by your Company. What would help him improve everything would be better communication and quit trying to rip people off and waste peoples time making everything filled out up on the computer on your website which saves absolutely no time whatsoever but in fact does take longer than ever

Judith H. on

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The site manager was exceedingly help! Easy to work with!

Roy J. on

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Steven C. on

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Russ N. on

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Richard S. on

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James S. on

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I frequently rent from uHaul. I always request this location and will avoid a rental if I am forced to use the corporate locations at Melbourne or Cocoa. Mike at the Satellite neighborhood location was always great. Jim has filled his shoes and even added a layer of extra communication. This location is the best and Jim is a tremendous asset. Thanks

FRANK D. on

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HUGO R. on

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Scott L. on

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The original drop-off location (Charlies Auto) would not accept the trailer when we went to drop it off on 9/22. He said he didn't have room. The only other location near me was not open on Sunday. When I took it to him on Monday he said U-Haul was trying to charge me a late fee. Are you serious??? Thankfully the guy at Personal Mini Storage waived it.

Zachary G. on

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Doran J. on

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Truck A/C needs to be fixed.

Russell C. on

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Great customer service!

Jeffrey C. on

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Anastasia G. on

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Not sure what milage the 15' truck gets, but by its calculations it said that my 3.4 mile drive used 5.8 gallons of gas which seems way off. I was charged $23.20 for 5.8 gallons of gas.

Daniel Y. on

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James E. on

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Bryan C. on

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Best Customer Service Ever Experienced

Bradley E. on

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Douglas K. on

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michael B. on

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Harold L. on

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returned on time but rep of Uhaul was not present.

PATRICK K. on

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John H. on

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Edwin K. on

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Stephen A. on

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I did not like the fact that I have to share my location – automated drop off-information with U-Haul. Still only took a few minutes with the pictures and videos… Etc.

Ed C. on

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George W. on

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Rep was very nice. Uhaul needs to improve the process to check-in trucks. This is our second rental this year and the check-in process takes too long. I have used two different drop off points. It should take 5 min, but took almost 20 mins at each location.

Lisa M. on

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Joel S. on

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The appliance dolly and furniture roller were not left in the truck so I had to wait inside for instruction on my equipment. When I returned at 430 to return the truck the office was closed and was not left with instruction on where to leave them. My best judgment was next to the office inside the gate. The desk guy wouldn’t let me use their WiFi to let me use the app, which was requiring an internet signal to pick up the truck...

JAY R. on

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Brad D. on

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Rich G. on

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Friendly service!

jake T. on

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Carroll P. on

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william B. on

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Chris M. on

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Again both the locations were very good but U-Haul it’s self needs to review this system and make adjustment. I’ll try every other possibility to use a competitor before going back to U-Haul after this experience, and it’s not the 1st bad experience I’ve had with your company.

john H. on

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Megan S. on

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cathryne P. on

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ted S. on

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Peter K. on

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Vernon A. on

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Requested 3 doz blankets, only had 1 doz on hand so had to go down the road to another location to get the rest. Not Storage facilities fault though, U-haul corporate didn't even get the order over to them until barely the night before and only because I called several times. They just happened to have the truck we needed on hand, totally U-hauls fault, not pick up location. Manager of pick-up location was helpful and courteous.

David M. on

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Excellent customer service Mike was efficient and courteous all while making jokes. Highly recommended.

Lesley G. on

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Hal G. on

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Anthony P. on

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Norberto B. on

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All was great.

Elizabeth L. on

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The dolly that I had reserved was not at the truck pick up location, and I had to drive somewhere else to pick it up, which made us late starting our move.

lynne B. on

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Arrived in the office, pleasant, efficient man met us at the front desk. All the paperwork was ready for us. All we had to do was initial, sign and give him our credit card. Rental truck was size we had reserved. It was clean and easy to handle.

KRISTY G. on

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Ann R. on

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Truck was dirty and sticky inside, leaves on dashboard. Outside of truck was dirty. Driver side windshield wiper blade was damaged and wouldn’t clean properly. I Requedted furniture dolly and when my wife picked up truck they gave her a hand truck. Rep at location couldn’t lift in back if truck. I would think twice about using U-Haul again.

BETH C. on

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JAY R. on

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The office was closed when we dropped off the truck so we just parked it. locked it up and left the keys in the drop-box. Very convenient location close to our house.

Bryan H. on

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Everything went perfect, and the gentleman that got me signed up and hooked up to trailer was great! Thank you, would recommend to everyone!

Robert L. on

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Jamie L. on

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Great experience!

KAREN W. on

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Wish I could have dropped it off Sunday but managed.

Henry O. on

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SAM D. on

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Mike was awesome at Personal Mini Storage, very courteous and kind.

Marisa I. on

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UHaul moved our pick up location without noticing us. When we arrived at the location where I made there reservations they told I didn't have a reservation and they did to have any trucks available. After several phone calls we found out U-Haul changed our location.

Arthur F. on

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KYLE R. on

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DOUG C. on

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Personnel made the return of the U Haul truck and trailer easy. We appreciated how quickly he was able to take care of us. Good service is always nice to experience.

Michael O. on

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LARRY P. on

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Jeffery M. on

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Michael S. on

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Worst rental truck ever

Nina W. on

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Guy T. on

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They charged me $55.00 for 4 gallons of gas. Very unproffesional. Will not use or reccomend uhaul again

Nir S. on

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Tracy L. on

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Nothing, experience was amazing

Deborah P. on

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Nothing your fine. This is my second time renting a truck there.

LORI T. on

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Staff were nice and helpful, however I do move a lot and usually every truck I rent has a ramp included. Also, there is usually a walk through with personal regarding what is included in the truck. This did not happen else I would have noticed that the truck did not have a ramp and would have requested different equipment. The location was nice and accommodating yet I felt very rushed and because of that was late getting my truck back and had to pay more. This I did not plan on.

maxine S. on

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we reported that our truck was difficult to steer when we turned it in.

Kelly T. on

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Didn't receive blankets or any protection covers for my furniture like I was promised. I had some of my furniture damaged due to the lack of furniture covers

charlie G. on

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best location I have used in many years...and I've moved a lot

JOYA H. on

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Both Mike and his assistant were very efficient & friendly . it was an pleasure to interact with both, and the shop & truck were Immaculate ??????

sandra W. on

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The staff was super helpful and made this a very easy experience for me. THANKS!!!

kimberly N. on

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Great customer service at that location.

Regina G. on

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Returning went Great, the gentleman helped me with the bill, since I never received my Dolly I rented for the move.

Philip G. on

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First class

Michael P. on

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Pamela P. on

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Michael H. on

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This location is much better service ghat the Chevron Station on A1A in Satellite.

SHANNON P. on

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Friendly service, well-maintained equipment... Couldn't ask for better!

WALTER D. on

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On a scale from 1-10... 11 for service, truck quality & condition... I'm in real estate and WILL highly recommend this place to future buyers & sellers...??

DEBORAH P. on

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JUSTIN B. on

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HENRY P. on

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I came to the UHaul location at 1:30 p.m.. I told the attendant I didn't need the truck until 4:00 p.m. He suggested I rent it then to ensure it wasn't taken. I came back at 4:00 and picked it up. I was charged $40 for an extra day when I dropped it off at 3:00 p.m. the next day. Had the truck simply been reserved, I would not have been charged. Also, when I dropped off the truck they wanted to charge me for folding the blankets. The blankets were unfolded and on the floor when I checked the truck out. But still, charging for folding blankets? Really? That's ridiculous. I think I'm switching to Budget.

KIYM G. on

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David S. on

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The Manager, Michael made the rental very easy with his friendly manner. The truck was clean and in excellent condition.

ROBERT G. on

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always a great experience....my go to location

GABRIEL T. on

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HENRY J. on

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Has to wait around for two hours or so until the ind ( full in) had the uhaul truck info printed

MICHAEL H. on

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Very friendly staff

LESLEY T. on

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BreAnne G. on

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Very good customer service. Thank you.