Customer Reviews for Petroking Gas And Smokes On Queen
(U-Haul Neighborhood Dealer)

Rating:

5.0

Only issue I found was fuel tank was at .25 full. Kinda stupid too have a rental truck almost empty if you were going z hwy run

Rating:

2.0

Returning the Uhaul is a very painful experience. I have rented/drove vehicles around the world and this is worst experience ever. Extremely slow

Rating:

5.0

The location and employees were great. The communicaton between Uhaul and the dealer was awful. Missing what we requested, not having the correct truck ready and not the employees fault!

Rating:

5.0

Had to go.into store to get everything straightened out. Couldn't get! Truck from just using mobile otherwise everything worked out fantastic

Rating:

1.0

The people working at the station are not good people. This u haul location has a petrol pump along with it. The owner is same. It's not a self pump but an associate helps out to fill. I drove 6km and had to put in 15 liters of fuel. When I raised this issue the lady helping me mentioned that these vehicles are old and consume a lot of fuel. What a nonsense

Rating:

5.0

Very good service and very good customer service ☺️☺️☺️☺️

Rating:

1.0

Over charged false distance charge I drove a total of 22km and they charged me for 60km Trish wasn’t cleaned half salt cubes all over the back. Would not recommend

Rating:

5.0

This is the first time I’ve rented a Uhaul truck and it’s been clean. The gentlemen were friendly and courteous.

Rating:

3.0

Trucks should be full of fuel would make it easier to refuel to the right amount

Rating:

5.0

Fast and friendly, decent price

Rating:

1.0

Having a U-Haul pick up at a full serve gas station, on the side of the road, where it is not clear how or where to pick up the truck, and the trucks are parked off site, just doesn’t make sense. It took 40mins to get the truck because so many customers were coming in to get their gas, and smokes, and drinks. When I finally got the truck, they didn’t have a brush or scraper for the snow on the truck, and the storage area was not cleaned from previous use. On top of all this, even though I had booked 5 weeks in advance, U-Haul moved my pick up location to here, even though someone easily could have dropped the truck off at my preferred location 2 km down the road. I did receive a phone call about this, but did not realize they were switching my pick up to this sketchy location. What I didn’t have a choice in, was my drop off location of the truck. I also had this booked for 5 weeks, then in the middle my moving day, I got a notification that my truck drop off location was moved without any day say if this was okay for me. Rather than dropping the truck off 5 mins from my new house, I had to drive 25 min to my new drop off location. After a day of moving, this added about an extra hr to the process

Rating:

1.0

Customer service was poor, girl was very slow, in professional, poor service.

Rating:

2.0

Booking was confirmed for 8am for a truck and utility dolly. I received a call the day before that truck wouldn’t be available until 10:45am. I arrived to pick up the truck and dolly only to be told the dolly had already been given out. I had heavy items to move - washer, dryer, mini freezer. Not only was my morning wasted, moving without the dolly was very very stressful.

Rating:

5.0

Had a great experience. Staff was friendly and very accommodating.

Rating:

1.0

The interior of the truck was absolutely disgusting. There was spilled coffee caked into the cup holders. At the end of my trip I checked under the seats to ensure I hadn't dropped anything or left something behind. There was multiple fast food bags jammed under the driver's seat. Under the passenger seat was a used condom. I can't believe U-haul has this standard. My wife and I are driving with a used condom in the cab. Never again

Rating:

5.0

Awesome experience at Petroking on Queen in Hespeler! Friendly people and the process was so smooth. Will be back! 😀 Thank you!

Rating:

1.0

Provide the truck I requested; provide the equipment I requested as well. I should have also been given the option to drop the truck off in Woodstock as I was charged for the mileage to drive back to the pickup location.

Rating:

3.0

Better training for the individuals that are processing the equipment rental. The first truck I had rented upon the first pick of items I was getting the check engine light came on. I called Petroking to indicate that I would be returning the truck to exchange it and that I would be there in 30 minutes to start the paperwork for the exchange of vechiles, nothing was started when I returned to their location. It took over an hour to complete the change over and the agent had to wait for their "boss" to complete the paperwork remotely.

Rating:

1.0

Sorry for bad review but was not a good rental service I ever used in my life. The truck was Stone Age. Gasoline mileage 3km/ letter Starting switch was not working . You’ve to try for 5 times to start. Look at the back Stone Age. You’ve to hammer it to open.

Rating:

3.0

Please refund us the difference. We put more fuel in then needed and no recourse. Truck was old falling apart plus the radio did not work.

Rating:

4.0

I still have not received my final bill.

Rating:

5.0

The online booking was NOT clear. It said I could pick up using their app without having to wait for the people at the pick up location but I had to anyways. This is not the fault of the location but of the UHaul website booking itself. Don't give the option if it is not an option. Other than that.... everything went smoothly and the girl at the location was awesome!!!

Rating:

5.0

Service was great! They had my reservation ready for pick up.

Rating:

1.0

1) Truck Size I ordered wasn’t available. 2) once confirmed I arrived at location and was told there was a mistake and that the truck they have for me is only for in town. Even though I was called the day earlier and told I could drive it to London 1 way. This cost me extra mileage, gas and time. To drive it back to Cambridge from London. 3) I spent an hour at the pick up located figuring everything out, while I had people at my house waiting to help move. Overall, not a great experience.

Rating:

3.0

My rental van was not available for the time I had reserved it. The previous rental client was running behind so I had to wait 30 minutes for it. That wasn't the pick up locations fault. Also, the U-Haul system emails you to ask if you want to check in before you go to pick up the rental. So I did I spent around 10 minutes filling out the information only to have to redo the check in procedure at the pick up location because the U-Haul system didn't do store it / send it to the store. That's why I gave the location 3 stars. Customer service was alright. I needed to rent a vehicle and this was the place with availability.

Rating:

1.0

It rained on the day we moved and we discovered the hard way that there was a leak in the truck, soaking our boxes and items. The boxes included, but not limited to, expensive quilting fabricthat costs $20/metre., We brought it to UHaul's attention and noted there was already caulking on the spot - we got an apology but nothing more. Also, when we picked up the truck there was very little gas in the truck and the first thing we had to do was gas up - which they also knew about and just said "return it with the same amount of gas". Unacceptable, not a great experience.

Rating:

3.0

The young lady that served us did so very friendly, professional. However she had not been trained. Putting her in an awkward position. Hopefully she will be very much recognized.

Rating:

5.0

Service was very good.

Rating:

5.0

These guys are awesome. Came from another town because of availability. Will now make the drive, they deserve the business. Thank you!

Rating:

5.0

Exhaust is off the tuck

Rating:

3.0

Easy friendly return process

Rating:

1.0

I lodged a formal complaint with head office

Rating:

1.0

Help customers park in the directed parking spot. Not everyone can park a 26 foot truck.

Rating:

5.0

Vehicles are never full of gas. It’s very difficult to leave it with exactly the right amount of gas. They should always be full when you pick them up.

Rating:

2.0

Give the truck with full gas so I don’t have to guess how much I need to fill before returning. Clear money grab.

Rating:

5.0

As for me everything ok you can only add more cars

Rating:

5.0

Thank you.

Rating:

1.0

Don't charge people more than the contract states and charge people before you said you would.

Rating:

1.0

Charge over for fule and milage

Rating:

2.0

Windshield wipers falling off Asked to replace but ther said no. It was raining and hardly visible vehicle was not clean Also had a soft tire and no help. Maybe this has to do with your maintenance.

Rating:

5.0

The blind spots in U-haul were very bad not at all visible when it came to backing up I have driven other U-haul which had digital rear view mirror and that helped this one was like a bit unsafe

Rating:

5.0

Thank you for making our move easier on us. Amazing customer service. Got our rental fast and returning it was quick and easy. You’re prices are amazing!! Thank you so much. Highly recommend.

Rating:

5.0

Everything went well. Thank you!

Rating:

1.0

Customer service were not even trained to pass a vehicle to a customer. Truck was totally empty of gas. Truck was full of ice and snow and truck latch was frozen solid. Finally after hot water found out no cart was in the truck and they did not have one. I was 70 minutes b4 I got out of there. Horrible experience. I will never go back there. U-Haul should be ashamed to have such people wear your name. The 2 ladies that were on duty did everything they could to make the experience as best they could. Not their fault but management need to fix things as they should not be responsible for renting any vehicle as they would have problems running a bicycle tire store.

Rating:

5.0

fast and great people to deal with,

Rating:

1.0

I was charged $391.08 for couple of hours and 25 KM. Uhaul kept charging me three different times. I had the worst experience. Do not recommend to friends and family UHAUL at all

Rating:

2.0

I was charged for furniture protector blankets (even though they didn’t have any at the location) and for a dolly which I did not order. I even asked the clerk three times to verify. Would suggest another location.

Rating:

2.0

Hold amount still shows on my credit card.

Rating:

2.0

We didn’t get the pads we ordered

Rating:

3.0

I realize I had been warned that my pick up location might be different than the one I had arranged but I was also told I would receive a call telling me where the place was by 5 o'clock the day before. No call till I called my original pickup spot. They put me on to customer service who then told me where to get the truck. A big distraction on moving day.

Rating:

5.0

The employees are very friendly and they are very efficient at getting you your rental, Returning the rental and finishing the end of the contract took less than 5 minutes and it was a great experience as I have rented from other locations in the past. This location has been by far been the best.

Rating:

3.0

Check-in took too long. Did the online check-in but still had to wait as the vendor had problems connecting to the U-haul site to do check in

Rating:

2.0

I have rented several trailers over the summer. I usually go to a different location that makes renting easy. The check in process was slow. I had to hook up the trailer myself, which wasn't a big deal...just not what I have experienced at the other location. I returned the trailer 30 mins before my scheduled time. I never received a receipt until I contacted them a few days later. The first receipt wasn't accurate. They did get it sorted out but it was a bit of a hassle and not at all like the other locations I have been to. Seems like some training would be helpful. This location is much more convenient for me but I will be going back to the other location because the staff are fast, efficient and accurate.

Rating:

3.0

Below is what I've sent to U-Haul regarding this location and the company itself. "Yes, regarding the contract number above, I have some serious concerns regarding the pricing. First the mileage is incorrect and I’m going to double check it tomorrow. I was quoted $0.89 per kilometer. Yes, I see the receipt is in US funds. The conversion is correct. I’m disbuting the length. It’s less than 20 kilometers each way. I did 2 round trips so should be marginally less than 80 kilometers @ $0.89 = $71.20 not $97.23. Secondly, The fuel fees. You changed me a $30.00 fuel fee on top of $38.52 fuel charge? I get it. $38.52 for the gas(more on that in a moment)and $30.00 for a fee? You’re almost “double dipping” and that’s not right. Now the $38.52 @ 20 LT works out to be $1.92 per Litre! Gas pricing this past Monday was around $1.48 per litre. I know because I put $15.00 dollars into the truck when I brought it back! So presently I expect a refund for the following; $30.00 – Fuel Service Fee Approx. $25.00 length of trip. Approx. $8.00 for 20L fuel charge discrepancy. I can have more accurate figures for you tomorrow as I’m going back to this dealer.

Rating:

5.0

All good. The fantastic female who helped was very kind and professional. There was a small issue, but she fixed it right away. I am so very grateful for her assistance. Thank you once again!

Rating:

5.0

The team in Queen street are very professional Thank you

Rating:

2.0

The mirror on the passenger side was not stable even after readjusting it twice. Once you start driving it goes out of focus. Also concerned that I was charged insurance for two days because I came in hour late. A late fee would be more appropriate not insurance cost. The individual charged me wrongly for gas paid, this is suspect and fraudulent

Rating:

1.0

The pictures we reviewed did not show current damage to thr vehicle so I had to spend a considerable amount of time going around and updating the pictures. We had told the attendants that we would drop it off after hours and they agreed. The instructions they gave us were to drop the keys in the slot on the door and they would check the mileage the next day and process the actual kms we used. However they didn't and put through the full charge for the rental as well as additional charges as now my final bill is $30 more than the estimate. So now I've paid close to $60 over what the charges should have been with no explanation. We will NOT be using uhaul again.

Rating:

5.0

It was a very nice experience rent the truck, thank you very much U Haul. Cheers

Rating:

1.0

It was a dares, guy didn’t know I was dropping it off there and thought it weird I had already paid, took forever and I had already had a very long day moving

Rating:

3.0

I had checked in on line and they had to redo the whole thing at the counter.