Customer Reviews for Phat Boy Audio

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Phat Boy Audio

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JOHN L. on

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no one was there when i arrived to drop off trailer at 12 noon

Max S. on

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Trailer was dirty on the inside, had to sweep out and remove some trash. I would not recommend this location for picking any equipment. Business was closed when I was scheduled to pick up my rental, spent 30 min. on the phone with Uhaul trying to find another trailer near by. They finally where able to get ahold of the shop owner, and have him return so I was able to pick up my rental.

Susan C. on

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They were closed Sunday, so we just dropped off,the keys and left the truck there. Haven't heard anything from them as of yet.

Daniel E. on

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Ed P. on

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gerrad B. on

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Loud rap playing in my ears no one knew what they where doing it took half an hour for them to figure it out.

Debbie A. on

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KENNY C. on

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richard e. on

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Didn't tell me what uhaul truck was going to be the one I would be driving. Had to find it myself.Didnt go over anything about the truck with me. Seemed too busy

Noah T. on

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Steve D. on

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This was my first choice but got screwed out of it due to lack of equipment.

PHILLIP M. on

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ANDRE M. on

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They were very helpful and expedient.

PHILLIP M. on

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nothing,,,,,, friendly peoples...............

tammy h. on

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You just have to watch out lots of personal cars everywhere tight fit

BILLIE C M. on

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JOE N. on

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DONALD Q. on

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Go America, Go U- Haul. DQ

Billy L. on

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Everything was great.I was treated like a friend. I would rent from this company anyday.I would also tell my family and friends about u-haul for there future truck rental needs.thanks u- haul.

DANIEL H. on

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larry c. on

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ANDREW D. on

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STEPHEN H. on

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NED R. on

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ANTWOIN C. on

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ANNETTE D. on

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Since I had to pay for mileage, it would have been nice to get a truck closer to my destination. I did drive by a UHaul place in Mount Pleasant that was open with a truck in the lot.

CHAD Y. on

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drop off point. spoke to no one.

JAMES M. on

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CARL H. on

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BOBBY M. on

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Matthew H. on

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Easy, pull up, drop off, leave paperwork and drive off. Nothing to it.

RANDY B. on

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get the trip mileage correct. My trip was set up wrong and the sign in person said he could not change it. I was sent to a return site that was not set up to receive the truck and sent to another site that was closed. Very bad experience

CHRISTINE B. on

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Jeff G. on

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JEFF S. on

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CINDI J. on

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ben h. on

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JAMES L. on

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JEFFREY T. on

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STANLEY R. on

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Great service, keep up the good work!

JOSE C. on

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It was excellent

CAROLYN W. on

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MARY LOU C. on

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The trailer had not been swept out. I also found out on the way home that the brake lights didn't work. Found out once I got home that the connecting wires between the trailer and our truck had a split in the wire and the connector was bad, This was a problem since Phat Boys was closed and we were leaving early the next day. Fortunately we had a spare connecting wire that we used. We should not have had to deal with this.

Nina N. on

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The stated hours for a Sat. Was "open until 2pm". We arrived between 1-1:30 pm to find a note on the door.."Closed April 18". So I had to just leave the truck parked there. Was very uncomfortable doing that.

AARON B. on

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excellent as always!! Thanks!!

Dave N. on

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chris h. on

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Johnny H. on

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SHEILA R. on

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It was hard finding the drop off key box after store hours.

Ambrie S. on

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Raymond M. on

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Mark W. on

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LINDA W. on

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Randall L. on

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Very helpful !

DANIEL A W. on

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Wendy M. on

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BILL B. on

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Great Customer Service! Thank you for the speed with which you handled our rental, and for the availability of what we needed!

DOMINIQUE M. on

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Very friendly crew that works up there. Super quick and organized

RICKIE L. on

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H. Carlyle B. on

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byron b. on

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Carolyn W. on

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Owner was sick that day so trailer was not ready and they tried to send me somewhere else. Claimed they had tried to call but had not. Finally got the trailer an hour later than promised after talking to someone on the phone.

Marissa W. on

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Not a good experience. The day of pickup they moved the pick up site then tried to charge us for a one way trip to drop it off where we were originally supposed to pick it up. Showed up at the new pick up site and no one was there to give us the trailer. Had to wait 35 minutes for someone to show up at the pick up site!

angie h. on

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KAREN T. on

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My Daughter dropped off the U-haul after hours. This was easy. I received a receipt promptly the next morning, It added some ease to the moving process.

DOUGLAS S. on

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he was very understanding and was willing to go the extra mile!!! Thank you

ALLISON F. on

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I had been scheduled for two different trucks at two different locations. When I finally got it fixed they gave me a $10 discount and a full day but the truck was 30 minutes away from where I had originally asked.

Michael M. on

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Excellent customer service!

CAROL G. on

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Had to call them to find the location. Better sign usage to help locate them.

marjorie l. on

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I originally reserved a truck from the Calico Cow here in Columbia, TN. They had only one truck, which had been returned overnight and was extremely muddy. The people at this rental location said they would call another Uhaul dealer that would have a comparable truck. When I called to confirm, I was told that the first rental place had not called, but only changed the order online with a truck that was much larger than I needed. The person I talked to at this second rental was VERY helpful, and found a third rental place with the truck I needed. However, this delay lost me time that I needed to move my belongings and inconvenienced people who we're helping me to move.

Mark B. on

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tricia w. on

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CYNTHIA P. on

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No improvement needed, they were very helpful, and nice.

WILLIAM H. on

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JILL D. on

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I can't comment on the drop off location because, despite my calling Uhaul and two separate occasions and being assured they were opened 9 -5 on Sunday; they were closed when I arrived and I had to unhitch the trailer myself. Uhaul should have known better and I specifically asked twice if they were sure it was opened on Sunday.

DEAN V. on

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Very professional and very helpful.

SHERRY S. on

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Very nice man. He answered all my questions about renting a truck. He made sure the truck was safe for me to drive a long distance. Thank you to everyone.

JENNA S. on

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alicia g. on

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Very friendly fast and correct service

James B. on

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GARY M. on

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The Owner/ Manager was very accommodating, friendly, and helpful..We were glad we used U-Haul for our move..

LORI V. on

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The back left pin on the gate was hard to close.

JOSEPH L. on

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LINDA H. on

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CHRIS A. on

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GREG H. on

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HENRY M. on

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jamie p. on

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REANE C. on

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after we got home there was a bad tire on the trailer which we called and a repairman had to come to the house

JERRY W. on

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Great service.

JAMES T. on

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This location is over the top, they go out of their way to help..Used them many times and would use them again..they need NO improvements.

BEN B. on

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lori c. on

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DANIEL O. on

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BILL G. on

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VIP MOVING S. on

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My truck was at a uhaul location on Nashville Highway at 8 and when I arrived at 8 the place was closed, we waited 20 minutes then called uhaul and they had me pick up a truck at Phat Boy. Phat Boy was great but the first place was very inconsiderate not to get up and open the doors.

JOHN F. on

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RONALD P. on

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RICHARD G. on

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JOE K. on

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Newest cleanest nicest U-Haul I have ever rented and I have rented at least 40 times!