Customer Reviews for Phila Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Phila Market

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Carl M. on

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Well, first off I reserved a truck close to my residence so that I wouldn’t accrue higher miles. But uhaul changed my pick up location to a farther one. Second, the pick up location had computer problems which caused my movers to wait an additional hour, which I had to pay for. Then I get my receipt from uhaul and I got charged for additional miles due to the drop off location being farther away. Needless to say I’m. It very happy. The last moving experience I had with uhaul didn’t go well either. Very disappointed. Carl Maskew

CHRIS J. on

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The location's internet connection was so slow that it literally took 35 minutes to check-out online, even though I had provided all my information when I made my reservation. Each page really took about 10 minutes to load.

Judy B. on

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Great staff! Only

chett W. on

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None

Roger B. on

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Customer did not leave a comment.

William T. on

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I had to wait for the computer to be turned on in the middle of the afternoon. The man did not know the computer system delaying my time. Not offered any help hooking up the trailer or inspecting it. When I returned the trailer the young man also had to start the computer and not familiar with the program. Too much time wasted both picking up and returning.

heidi L. on

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The owner of the gas station doesnt actually handle it even tho he was trained. An older guy that works the gas station is having to rent them out and he hates it says he doeant get paid for doing it and shouldnt have to. He cussed and fussed and it took an hour just to rent out and 30 minutes to return and that was after he called owner to walk us thru it as i did what i could on computer due to employee saying he doeant do computers. So very rude and takes too much time. Truck was dirty and stinky inside as he says he doesnt have time to clean anything and lots of scraped and dents and transmission isnt working properly isnt shifting right so its winds way up and just hafta apply gas pedal quite a bit to go

james H. on

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1. I was quoted by Robin on 6/17 when I reserved my trailer for upgrade to 5x8 for $71. When I picked up, I wasn't given the quoted price. I had to talk to 3 different U Haul representatives on the phone before I was allowed the quoted price. This was a major hassle after haven driven 8 hours that day before picking up the trailer. 2. At pick up I was pointed the trailer out the window. No help was offered to set up/hook up. No one came out to make sure everything was ok.

doug M. on

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There was no one on site to help unhook the trailer.

Edward Z. on

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I took the equipment to the Stop & Shop in Loudon TN per your instructions and was met by the most unfriendly hostile woman that I have ever encountered. They are not even a U Haul location anymore The place in Philadelphia TN was the complete opposite Friendly Courteous and Eager to help I highly recommend them as a Premier Uhaul Dealer

lynn L. on

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Was grateful drop off location was open. Made return much easier then having to do over your. Phone

VICKI W. on

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Robert B. on

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Kimberly A. on

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Horrible service. Did not hook up trailer. Tried to charge more. Rude and nasty. Would never go back.

John G. on

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Karen H. on

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Earl G. on

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Robert K. on

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You did great. Just had to go to another town to get trailer . because the dealers in Sweetwater don't like to work and take time and days off at will. Where you sent me in phila. We great. I 'll use them I in the future. Thank you.

Jacquelyn C. on

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The trailer leaked from the rain. Many boxes were soaked by the time I got to my destination.

Matthew B. on

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Customer did not leave a comment.

Kylia S. on

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I was very disappointed with the cost of the uhaul. The advertisements elude to a way cheaper price. I was expecting to pay a little over $20 and ended up paying $110.

thomas O. on

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It was the Sweetwater Uhaul that did all the work. His dolly had a bad bearing and he found a dolly at the Philly location. Tommy in Sweetwater Tennessee is great. I would recommend Uhaul to everyone.

Tracey H. on

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eric G. on

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carolyn E. on

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Melissa H. on

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The “gentleman” at the store who checked in the vehicle does NOT know how to read a gas gauge. And despite factual evidence, he will place a charge to bring it to his opinion of where it should be. Seriously- rent from another location!!

TELA S. on

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Raymond M. on

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aaron S. on

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Quick service

Charles D. on

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Mark L. on

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Customer did not leave a comment.