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GEORGE A
Customer Reviews for Phillip Morris Auto Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can’t think of anything at this moment. I was very pleased with the service!
JEFFREY BVery quick check in and I was off in 10 min with my trailer.
Jason REverything was good after finally getting them to answer the phone
Doug EThe man who we turned the keys over to was very rude. We ask him if there was anything we needed to do. He rudely said just give me the key and rolled his eyes. Would never want anyone I knew have to deal with this rude man.
Ramond LThe wheel fell off of my trailer leading to damage on my items
Joseph IAfter hours drop off
Ronald Nnone
Robert WGreat staff
ROBERT BEveryone was nice and very helpful.
Shanaka TSelected checkout using mobile but the app did not work as intended. I had to go in the office to complete transaction, thankfully it was during business hours. The staff was very accommodating. The truck, although clean, has seen better days. I would not have been comfortable going a long distance in this truck - needs replaced.
James OVery unprofessional! Acted like we were bothering him!
Desiree SKind and the process did not take long. They were helpful in hooking up.
Lynn AThe turn in process was very quick and easy. Everyone was very helpful and nice.
Tammy Ftruck was not clean at all and fuel was very low that barely made it to a gas station
Mahmoud ENothing. Everything was great!
Leslie Mno hablan mucho español pero esta bien el local
Giovanny UHe didn't have printer paper for the contract, so he emailed it which is ok, but a paper copy would be nicer.
adam cEasy check in process . Friendly service .
Kerstin CThis is a dependable and experienced location. Very helpful , great to work with , they know what renters need and make pick up easy. Strongly recommend this U Haul location.
SCOTT MVirtual drop-off after hours, so no interaction with staff but easy to find. Directions in drop box about going to website first to complete check-in before dropping keys probably saved me from a major headache.
Scott BGreat people to do business with
Alan TMore trucks in my city had to go to next city to get one
Jeremy Pstupid as this may be.....they charged me 28cents for going 0.7 miles over the limit....thats a uhaul thing not their fault but absurd to say the least......still overall an excellent experience and we will use uhaul again.
SAMUEL SThe personal were super friendly and helpful
JACKIE LThis location gets busy so processing can take more time than anticipated. This can put someone who has n afternoon pickup in a time crunch if they have to hit a weigh station before they close.
Dominic SGreat service. Very helpful with the drop off process.
Michael CThere was no blankets or a dolly in the truck that was reserved for us. We tried to speak to an agent at UHaul about this and waited over 58 minutes on the phone - with no results, not getting to speak to a representative. Very, very disappointed. However, we WERE charged for the missing equipment and still not a single agent has returned our call. I guess we need to file a fraudulent charge with the credit card company.
Michael BThis place of business was not the best UHaul I’ve used but was adequate.
Julius NDropped it off at night, but was taken care of the next day. Location is real easy to get to and drop things off.
Johnathon LDropped off vehicle after hours same day as pickup so I really cant rate the face to face. I tried to use the uhaul app to do the virtual drop off but I had technical problems with the app where it wouldn't proceed past the part of "cant find your location", I know my iphone settings were on because other apps new my location. I put keys in drop box and called uhaul. Not much room to park with another 26' there.
JOHN KWe did get all the equipment that we asked for... but I did not find that the ppl working were very helpful for someone who has never rented before. For example, rather than just print something and have someone sign it, explain what they are signing (i.e. - what a rental contract is) or if you ask for a family member, tell them why (I.e. - emergency contact). I just felt a little lost going in there and didn’t think they were being very helpful. At the end of it, I did awkwardly get everything I rented, even though I had no idea how pricing worked when I left.
Alyssa SThe furniture dolly I rented was not provided, despite an old picture showing a furniture dolly in the back of the truck. The picture appeared to be from a completely different location
Kevin M