i actually had a territory guy jeff drop it off at my work ! thanks jeff.James V.
Customer Reviews for Phillips 66
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephen S.
It's really hard to check items back in when the app won't work at that specific location. We had to park, drive away to load a picture (no internet), then drive back to take more pictures, drive away to upload them, then drive back to finally finish the check-in.Sheryl S.
Train the employees how to process the uhaul truck. They almost didn't know what to do when it came to me picking up the truck.Michael S.
They had no idea what they were doingJames H.
Customer did not leave a comment.Dawn K.
Customer did not leave a comment.Shari B.
Terrible customer service with very little to no professionalism exhibited.Randy K.
I returned a truck here. It was a convenient drop off spot is the only positive about the place. The woman at the counter had no clue what to do. She never checked anything and said just go everything is fine. If you can avoid this placeMichael G.
The person that came out to check us out was clueless, did not speak english well, did not know what was going on.Sam B.
The person helping had no idea how to process the return of my Uhaul. I found out three days later that Uhaul had no record of me returning the truck.JEFFREY S.
The drop off location was not prepared to receive or check in the rentals. We dropped the truck off on 4/12/2018, the owner of the drop off location said their â€œequipment was not wired So they could not check the truck in, but he would have his Rep. do it for himâ€ as of today 4/15/2018 , I have not received a check-in confirmation. So I would recommend drop off locations be fully equipped to handle a check in prior to sending customers to those locations.islam B.