Customer Reviews for Phillips Tire & Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Phillips Tire & Auto Service

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monty T. on

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They did a great job of helping me hook up and got me on my way quickly! Nice work..

tom R. on

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Blake A. on

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Nalice H. on

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don S. on

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James T. on

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Richard H. on

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Nice folks to deal with!

elizabeth K. on

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Orlando F. on

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tom R. on

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Phillips is the ONLY place I go for U-haul.

JAMES M. on

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Ephraim C. on

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When I booked the location and went to the location shown on my confirmation I was told it was the wrong location, that I booked for the location orange ave. Ask the salesman for closest location and after pulled nearest location we were told not for sure where location was and said not for sure. When I pulled the email confirmation it showed that I was at the right location after all. When I called back to speak with the salesman I was then told that the I booked was on fern creek. As I was explaining that my email confirmation showed the location where he was i was rudely told that the computer shows a different location. I rent from the location all the time for my organization and this is the first time I was disappointed and felt that the salesman was very rude. This was very poor customer service and not acceptable at all.

janice G. on

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The ? owner who helped us was the best. Your online and text info and ability respond needs some work. Overall very happy!!!!

Alain R. on

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patrick O. on

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Al R. on

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we were surprised there we were not given any paperwork as proof that we dropped off the trailer. we later received an e-mail from u-haul stating trailer was dropped off.

robert A. on

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Can't think of anything to improve.. Jim Phillips did a great job as usual. The trailer was just what I needed.

Stephen G. on

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Briana L. on

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My uhaul had a leak and soaked my furniture.

Jonathan O. on

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Mobile pick up was a nightmare! I provided my self picture and license (front and back), yet the representative could not confirm my identity. Provided two additional contacts which they never called. They explained the number was not in service, which was totally incorrect (I called them immediately and they answer). As soon as they could not reach the contacts, they kicked me out of the live chat more than once. I had to call Customer Service and get through 3 departments so somebody could help and approve the rental. This process took around an hour, it was raining and I had the worst service ever! I don't remember the lady that assisted me, but thanks to her I got my rental truck approved.. other than her, the rest was horrible. Probably never using mobile pick up ever in my life. I work at a Customer Service department (call center) and clearly what it is to give a great service... this was not! In terms of service & friendliness, I would give you a 2/10..

linda D. on

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Ray K. on

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Robert B. on

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Kathryn S. on

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Ron H. on

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Robert B. on

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Tonya S. on

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Had to come here to pick a 10ft truck because the 15ft truck I had reserved with a different location (Mak Tire & Auto Repair) rented my truck to someone else. I had made reservations three days in advance and had confirmation and they still gave my truck to someone else. Phillips Tire & Auto had a 10ft truck available but that's all they had. Was happy with Phillips Tire & Auto but very disappointed with Uhaul.

Amiko R. on

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Kimberly S. on

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Had to look for and wait 20 minutes for a customer service rep to help me...the parking is small very small and jam packed ...yes I understand that it is a dealer for UHaul but the rep never walked around truck to inspect it or check gas/mileage....I always rent from UHaul and just did in December but from now on I will rent from UHaul directly. THANK YOU FOR ALWAYS BEING THERE WHEN I NEED TO MOVE.....but this dealer and experience was not the 100% I have been used too

Philip I. on

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scott S. on

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ryan B. on

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Erica B. on

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scott S. on

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Very professional and helpful!