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Julia R
Customer Reviews for Car Logic Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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LONNIE PReserved a 5x8 enclosed trailer 2 weeks before pickup. Informed by logistics that they couldn’t fulfill my request the day before pickup. Then said later in the morning there would be one available at 1030. Then I was called and told the previous renter wasn’t going to return the trailer til 230p. That was unacceptable. I ended up getting an open trailer 5x9, but it wasn’t what I wanted.
Scott IThe customer service was excellent, he was helpful and friendly
Brenda FNo improvement needed, staff was nice, good customer service and easy process.
Delilah PEverything was fine
Karl CThe man at the front desk was very rude.
Baenesha RSome dude in a hoodie barely helped me, seemed like he hated life and was confused why I was there returning a U-Haul to a U-Haul facility.
Debra RI really enjoyed the customer service
Carl CNext time make sure the equipment is ready to be rented
Shauntae WGood customer service.
Grace EThe renter let me take it out with a missing tail light and i delayed my trip to have it fixed also when leaving they did not hook the chains up properly.
Mario WEngine light is on, dirty inside and outside. Not a professional location.
Roger WThe van that was assigned to me was filthy. I can’t believe that they actually rent out vans or trucks looking like it did. I had to pick up a new couch and I had to put it in that filthy dirty van. When I got back I complained about it and all she said was I won’t get a cleaning fee. In the long run my couch still got dirty from all the debris and dirt. The front part of the van was Worse.
Leatrice HNot a normal U-Haul store but was close to where we needed to go. It had been raining hard recently and the parking lot was full of muddy puddles. We were prepared but a better parking lot would be more inviting. The personnel were very friendly and helpful.
Tim WThe man who was checking my van had some issues. He was not friendly. He was a cold hearted person.
George HThis rental experience was awful. I made my reservation in advance for a close location. When I arrived at the location they told me that the reservation got transferred to a location 40 minutes away. I asked why I wasn’t notified prior of the change. The agent told me that I should have been contacted, but sometimes they don’t do it. This was very troubling. I had a moving crew loading up my house. I made some calls to discuss this with customer service. Their attitude was that this was no big deal that the reservation location changed. Since I was never contacted, I didn’t know which location had my trailer. I went to two locations to actually find the right place. I questioned the agent at the pick up location of the situation I have been put through. She too said that this is a normal occurrence. Not sure when customer service became so difficult to obtain. U-Haul definitely needs to focus on providing higher customer service. This will be my last transaction I will do with U-Haul.
Mark HThe process was last minute yet they were very quick and professional. They got me hooked up to the trailer I rented and on my way efficiently. This facility did a great job.
SCOTT TI did an evening drop off and couldn't see the place or the employees. Nothing negative to report. Received my receipt the next day without any hassle. Thank you!
Curtis SGreat service and friendly staff
michael sMake it clear to them that truck share pickup is only available at some locations and the hours of the pickup location need to be clearly understood.
Julian MI made an appointment to rent a car trailer 1 days prior to picking it up when I arrived the person who help me get the trailer mounted on truck then started to check the lights found out that the left light was out I banged the light with my hand and it came on and then back off like a short or the light was out the person that was helping then went on to tell me that they didn't have another trailer and that he did not have time to look at the light or replace any lights that I could take it or not customer service really sucked because he was more worried about his business more than the uhaul business that they were running on the side unfortunately he didnt even offer to look around for another uhaul dealership I needed to more this car that day so I took a chance on getting a ticket I have video of light not working I think I should be compensate for taking a defected trailer and this business should lose their authorized dealership for outrageous and disregard of safety for everyone one the road.
Cesar MGo over the contract walk out with you check mileage and gas
cora wWasn't sure where the office window was located. There was a pool of liquid on the ground I had to step over.
Bernita SVery helpful and friendly staff.
Patricia TGreat service
Denzel WThe location operator was very unfriendly and unhelpful. Starting with the phone being answered with only "Hello". This forces the caller to ask whether this is U-Haul. I called the Friday before my Monday rental in an attempt to verify my equipment availability at the 9:00 AM opening time. "It depends on whether the trailer is returned by the previous customer" was my reply. Another call the next day, Saturday, was answered, "Hello, please hold". Five minutes on hold, then the call was disconnected. A call the following day, Sunday, to the 24-hour call center was answered. After I explained the treatment I'd received from the local dealer, I was advised that the computer system indicated that my trailer was at the site so would be available for my rental reservation the next day. While completing the paperwork at the dealer, he argued with me about my SafeTow coverage election. After the hookup and as I was leaving, the safety chains were dragging on the ground. When I advised at the operator of the problem, his answer was "You can twist the chains some more to make them shorter". Thankfully, I had some bungie straps and was able to support the chains midway to prevent them from touching the ground. My reservation was for 8-hours and my drop-off time was clearly shown on my reservation as 5:00PM. The dealer told me to be back by 4:00 or face a charge for another day. When I returned the trailer at 3:00 PM, there was nobody there. After a call to the U-Haul call center, I was advised to just drop the trailer on the lot and the dealer would handle the check-in. Then I discovered that the U-Haul app has a provision for customers to self-checkin their equipment including taking photos of the equipment and basically clearing it for the next customer. All-in-all a most unpleasant rental experience mostly due to the behavior and lack of customer service by the local dealer.
Lawrence CEasy check in and drop off
Tyisha KNothing
Dennis pStaff top of the line, Very Professional.
cora wI paid for fuel and was still charged over $40 for fuel.
Shellcey PMake sure trucks have a quarter tank of gasoline when renting out.
Marian TNice attention. Easy and quick. Thanks
Jorge CGreat Customer Service
Danny WEverything went well
Brittney CStraps would have been nice to have included and moving blankets.
Mark DHave dropped off to them before
Cynthia EThe truck we rented barely ran, and halfway through our move it broke down and had to be towed! Terrible customer service at this location. Rude and unhelpful.
Cristy SThe truck windows were dirty, the windshield wiper is broken not working, the check engine light was on, the truck smelled like there was animals were in it. The sales man was very professional
Elizabeth SDue to the original location being unavailable on the moving day, my reservation was transferred to this place. The customer service here was courteous and efficient. They provided me with the same size vehicle I had booked in less than 15 minutes, despite several other customers with similar issues.
Chang CVehicle had a check engine light on. Informed the shop and they claimed it was a sensor. I followed behind Vehicle and brake light didn't go off. Asked husband if he was riding brakes. He said absolutely not. Returned well before 4 hour time limit. Was charged for an extra day. Had to straighten that our online. Not happy , overcharged and not a good experience at all.
Tonya KExperience went quickly and smoothly.
Peg CAll was good. No recommendations
James BGood Customer Service
Paul WI drove 20 miles. The truck overheated. There was no fluids. I was stuck for 3 hour in 95 + degrees heat. I spoke to multiple people that apologized and that they were going to note the experience so I could have an adjustment made. That never happen. The only time I was contacted by U-Haul was to show me what I was charged for: $125 and an invoice for $8 because of bridge toll. There was no follow up. No consideration. I will be using Penskee or another U-Haul competitor going forward. Terrible experience.
Steven VExelente servicio recomiendo este lugar gracias uno
Adolfo JI was satisfied with my experience nothing to report as improvement
Jeffrey GWere immediately available to address all concerns
Elliett AYour employee at that location ,is very rude he needs to be trained in customer relations skills!
Jose LThe inside of the truck was not clean. It was dusty and the back of the truck was not clean either and the dolly was not in the truck I had to go back in and get the dolly. He did not roll it out for me and it took him from Saturday at 1pm until Monday morning to close out my transaction which caused me to be over drawn on my account.
Lettice BChecking in & out were easy and fast. Convenient location. Good worK!!
David TVery good service.
chauncey cLet the customer know that when returning rental you will receive an email with a link on how to properly the rental. By the time I noticed that I received an email with the link on how to properly return rental ( take photo of mileage, back if cleaned, rental if any damage, etc, I had already returned the key. Other than that I had an overall wonderful experience. Thank you.
phil mThe person behind the counter couldn’t be bothered to help me with the return. I was asked why I was returning it there if I didn’t rent it there. I informed the person that the contract stated I was return it to this location. He then asked for my last name, if it had gas, and if it was clean. I said yes and tried to hand him the key and was told to just put it down.
Paul VCustomer service was great but I didn’t like that they charged twice because I didn’t bring it in the same day but I did bring it under 24 hours
Abraham bVery friendly and informative.
Enjolique R