Customer Reviews for Philly Self Storage of Deleware Ave LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Philly Self Storage of Deleware Ave LLC

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Peyton L. on

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Tyler C. on

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When completing the request for a truck online, I was able to add items to my order that were not available at the time of pickup. Mattress cover & packing tape were some examples -- I think they were available in the store, but I would've liked to have them already on the order. Why add them as part of the process if you still will purchase separately? Just a minor thing as the experience was still good, but giving that feedback

HASIM R. on

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Suggest newer good running trucks, the old one are a lil on the rough side at times

Joseph A on

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Very helpful and friendly staff. Facilities appear new, clean and organized.

Yades R. on

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Friendly staff. Very professional.

Todd C. on

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Truck was dirty, mostly pine needles and a few pieces of trash. More importantly, on returning the truck, I bumped a sewer drain entering the UHaul driveway and knocked the tire off the rim. The rep charged me the entire $150 deductible of insurance, even though the tire didn't appear damaged. I'd like to get an accounting of what the cost to fix was, as this seems very steep for a minor issue, especially since the sewer drain is poorly marked and almost invisible at night when entering. Very disappointed in UHaul about this.

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Customer service was great. Explained the details of how to enter the facility and hours. Also got a very good price.

Ken N. on

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Orest P. on

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Vacuum inside of van.

Stephen S. on

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Sarai H. on

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Robert S. on

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The service at this location was exceptional, and made up for the problems caused by the Beer City location.

Yvonne A. on

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the van was filthy and there were several alerts on the dash

anthony D. on

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Jonathan W. on

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In and out service. Friendly and helpful

Pedro C. on

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The inside cargo area of the van needed to be swept clean before I took the van out. Needless to say the van was returned exactly as I got it

Michael Z. on

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Everything was as advertised and expected, including vehicle availability and price. Staff was courteous, helpful and efficient. An excellent experience.

Anthony D. on

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Door was locked upon return before closing time. I had to use key dropoff box.

Sean O. on

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Jonathan C. on

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note that I paid for six furniture pads but only received five. Certainly not the end-of-the-world but just a minor annoyance.

Christopher H on

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Clean facility and friendly staff!

Christopher H. on

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Brian C. on

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Randy B. on

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Stephanie D. on

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Dennis D. on

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Richard K. on

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Olivia P. on

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Alison O. on

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Kun Y. on

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Regina T. on

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Agent was very nice however there was no record of my reservation or information saved with the storage unit facility.

Dre T. on

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D R W on

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If you want patient staff knowledgeable in a secured facility w/two loading docks elevators, then look no further Philly Self Storage provided just what I needed! Many thanks!

Kasey C. on

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The only decent people I dealt with.

BRET B. on

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This is a godsend. Fabulous service. Easy and efficient. A definite pal in U haul

TOM P. on

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Loretta is a great asset to your company,give her a bump up in pay

WILLIAM D. on

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ERIC L. on

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JONATHAN B. on

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Attentiveness on phone calls.

JOHN T. on

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This pickup location was very nice and the staff was helpful and friendly. The truck itself was in pretty bad shape. It wasn't very well cleaned, but more importantly the center console was coming lose and you could feel air blowing in from the engine compartment. My overall experience with Uhaul was very bad, since the truck on my original reservation was not available and I was delayed 2 hours and had to drive an extra 10+ miles to pickup another truck.

Nicholas C. on

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Joseph H. on

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There was a problem with the website in processing credit cards. Apparently it had happened more than once that morning. Person there worked hard, made phone calls to get it fixed for my purchase.

Nia P. on

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Scott S. on

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Karen K. on

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I was scheduled to pick up my rental in malvern pa. Got a call the night before that the only truck available was 45 miles away! Unacceptable

Aniqa A. on

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Margaret J. on

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Peter S. on

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Return location did not exist. You need to remove 8 Oregon St., Philadelphia location from U-Haul database. There was another location 3 miles away that had trucks labeled 8 Oregon St., Philadelphia, but it was on Washington Avenue.

Christopher T. on

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John S. on

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Andrea T. on

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The customer service was great!!!

MICHELE D. on

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Thank you ! Your vehicle was an excellent choice for my family .

Michael B. on

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Anson H. on

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Chirstopher B. on

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Christopher T on

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Staff was vert friendly and knowledgeable. Facility was secure, clean and easily accessable. Storge unit was also very clean. The monthly cost is also reasonable. Highly recommended!!

Marisa M on

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Friendly staff. The whole process was very easy. Storage facility very clean.

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Friendly, patient, informative, and attentive staff. Option to switch units if needed. Clean facility. Easy loading and paperwork processes

ryan d. on

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Dawn W on

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Storage facility cancelled 7/14/17 via phone.The Uhaul truck cancelled online on 7/12/17.Both were easy and customer service was very friendly.We will use your facility again, if/when needed.

METRO S. on

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Dennis M. on

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frederick B. on

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Marc S. on

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Van had dirty windshield, change oil light came on. Entrance to property has sharp protruding sewer which punctured tire and for which I was charged. Avoid this location.

Gregory D. on

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Customer did not leave a comment.

Marko O. on

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Clean the vans more often, better communication with customers.Hire new staff - current employees are obviously way to relaxed in dealing with a customers.

HARRISON S. on

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The customer service rep was friendly, knowledgable and helpful.

shantee s. on

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I had cash on me . I didn't know I had to use my debit card to get the truck. Maybe they should let you know to have money on the card

mark m on

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Clean facility with helpful and attentive staff. Having a secure and easy after hours move-in option is a big plus as well.

LETICIA N. on

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Collin C on

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Rich was friendly and helpful. Move in was easy. Having the dollys at the faculty was a huge huge help.

Aaron S on

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2nd floor had water leakage issues in the first unit i saw. entry gate for cars wasn`t working properly. both employees were wonderful and helpful though.

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The site was clean. Climate was appropriate. The locker itself was in perfect condition with no dirt or clutter.

Marie B. on

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Summer G. on

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SHAWN A. on

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Have some flat carts to assist with moving your belongings to your storage unit.

Benjamin B on

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The customer service at Philly Self Storage was respectful and informative. I will be using this location for all future storage or rental needs.

Melanie S on

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The storage facility was ready for me when I arrived, clean, provided many options in space and length of reservation, had docks and dollys available. I was extremely pleased.

Ben B. on

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The truck was not in very good condition, it was rickety and I didn't feel safe driving it. Also, you could tell it had been smoked in previously. That being said, the staff was incredibly friendly and extremely helpful.

Amida K on

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Stuff was friendly. Moving went smoothly. Glad that I found this storage place.

Dayron P. on

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Very nice rep at the reception. Was my 1st time renting a uHaul and definitely will retunr/recommend.

George A on

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Clean. Easy access. Friendly staff.

Maureen B. on

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George A. on

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Very friendly staff. Was super easy getting our truck and our storage unit. Money well spent.

Charlotte H. on

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VINCENT D. on

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Joseph H on

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The person working there was very helpful and explained the process very clearly. I feel very comfortable with leaving my items in this storage facility.

SAMUEL C. on

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Qiming S on

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convenient 24-hour access friendly and helpful staff secured and nicely air conditioned facility

ROBERT B. on

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Jennifer P. on

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Super easy drop off after hours.

john d. on

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CHRISTIE F. on

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Easy, quick and excellent customer service!!

Katherine T. on

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Great customer service

Leamon T. on

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Excellent location and service

Jennifer B. on

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Thomas B. on

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Everything went smoothly.

Rose M. on

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Jessica W. on

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Customer service was great - they were flexible and understanding after I had a late pick up because I went to the wrong location and graciously extended my hours after a stressful morning!

Joe E on

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Very great service.

David B. on

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Everything was great. Thank you!

Larry S. on

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I could not be happier, not only was the vehicle stellar, but it was great on gas and a pleasure to drive. The location helped me in every way.

DChen B. on

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Customer did not leave a comment.

Jeff K. on

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Best experience ever with truck rental.

Scott A. on

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There is a weird policy of marking damage on the vehicle with an X in magic marker. I recommend following the policy of other rental agencies by marking previous damage on a diagram of the vehicle.

SHAYLA H. on

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Customer did not leave a comment.

Lynette C on

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Clean facility. Good customer service. Easy access.

Jeremy R on

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They both worked together to ensure I had a quick experience. They made sure that my gate code worked as expected

Kenneth S on

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Staff was very cordial and helpful. They took time to show us multiple options. Location is not far from home and gives us the flexibility we need. Good service all around.

Tabitha P on

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Seems pretty good.

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Rich at Uhaul was incredibly helpful in facilitating a storage unit for us after a drive from Boston. I have used Uhaul many different times and this was the best experience I have had.

Sean W on

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Very attentive and courteous.

Benjamin C on

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Rich was very helpful and explained the process well. The facility was clean and easy to access. Overall very satisfied.

Ashley S on

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We canceled our reservation, so I am unable to leave a review.

Nicole F on

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The space is clean and well maintained. The facility is easy to access and the staff are very helpful.

Robert B on

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Gary and Rich were very efficient and helpful throughout the rental process. They were personable and answered all my questions. I would highly recommend Philly Self Storage to my friends and family.

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Richard explained everything clearly both at time of reservation and upon arrival. They had carts too that made moving a lot easier. Overall great exp!

Ellicia P on

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Really fast and smooth experience. The gentleman at check-in was great, very positive and experienced.

Joshua M on

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Great experience with the entire process.

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Location looked great and felt secure. The manage Rich called me back to explain various things and was very helpful in the whole process.

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Service was great!

Raphael F on

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I can`t say enough great things about Philly Self Storage. Very clean, pleasant, and helpful.

Raphael F on

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Everything went extremely smoothly and this particular storage facility was very accommodating.

virginia t on

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good location, very clean, really convenient, plenty of carts for loading/unloading, staff was very helpful and nice. Nicest facility I have ever stored in!

Erin W on

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I didn`t end up using the facility, so I can`t comment on the physical space. I will say the staff were very willing to help with any questions I had throughout this process.

Angela S on

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Very attentive and helpful staff. Great location, well lit and clean.

Vanessa R on

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Clean facility, easy to access. Carts are available to bring things back and forth from your vehicle to storage unit.

William R on

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The storage facility was well-kept and convenient to get to. They also supplied hand trucks for unloading which was a huge plus.

Kathleen D on

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Rich is awesome! Very attentive and helpful! The facility is immaculate and kept cool even though they aren`t climate controlled.

morgan f on

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the storage units are clean and well kept. the staff was EXTREMELY helpful. will recommend to family and friends!

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The person was very nice. He took me around and showed me all of the different size units. I was very satisfied with the service.

Nicholas E on

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Facility was very clean and easy to access. Management was highly attentive and made the administrative process very smooth.

Edward T on

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Very clean facility, helpful staff.

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The facility was immaculate. The service was quick and friendly.

Kathleen S on

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Great communication

Andrea M on

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service and location are good

Chama S on

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A bit expensive but very clean and friendly stuffs

Nicole B on

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Facilities are great!

Nicole B on

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Gary was great, helpful, and very informative when picking locker and setting me up. Loading docks near the lockers makes it for easy loading and unloading.

Elizabeth C on

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I had an easy move in. The staff was very welcoming and accommodating. I feel good knowing my things are secure and well-stored.

Melissa Q on

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The entire place is immaculate and the employee on duty was extremely knowledgable and helpful.

mark e on

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Very clean, new facility, with easy to access loading dock. Manager on duty was very helpful with both my storage and truck rentals. Would definitely recommend.

kenneth n on

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New facility...staff was very pleasant and helpful.

Eden B on

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Service was good

Rana A on

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I really liked it the process was easy and clear and the unit was clean as expected

Kevin M on

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Clean and new units. Easy access. Helpful assistance.

RAYMOND M on

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Rich was extremely helpful after another location was unable to honor my reservation. Location is very clean and convenient, employees are hospitable. Thank you!

David N on

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Great, courteous service

David N on

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My reservation was cancelled twice because my record wasn`t updated the first time. But, staff was courteous and friendly.

Mercedes L on

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This beautiful storage is brand new, and the people are wonderful. Its nice being the first people in our unit. I will willingly go back after im done using this one!