Vehicle was muddy in cab and in back. Remote pickup wasn’t activated, so I had to wait until 11am to get the truck after I showed up at 8am (the time I reserved it for). Truck leaked, so our stuff got wet.
BRIAN TRIBUS
Customer Reviews for Phones plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overcharging for mileage.
MIRANDA MILLERLocation was not clearly marked as a uhaul drop off. Sign on building also did not match name on site. Staff was very helpful and understanding though
Rachel LucasWe explained that the $15 safe move was fraudulently added to our bill, and he mentioned that this would be brought up with the District Manager.
Diana BuckholzWas not in a good spot couldn’t hardly find it drove around for a long time looking for the place
larry WHITEGreat everything!
scott daySite was okay. All of the u-turns required to get gas and then into the parking lot added mileage to the bill. Bill was $20 higher than quoted. Hidden fees and extra mileage, although no detours were taken. Disappointed.
Chriss LaRueFor the shop to actually be open the hours at States it's going to be opened myself and other people were waiting outside the door by the time the man finally showed up multiple hours late
Arta HiltonThere’s no sign, there’s no help on google, representative at the store didn’t answer the phone, no one at the pick up location knew what to do or where to go either. The entire experience was very frustrating and irritating.
JOSHUA METCALFHave a greater variety of inventory on hand.
jonathan fletcherDidn’t feel right leaving equipment unattended. Someone could have taken it after we turned it in and it would have been on us. There was no lockup area, locks, cameras anything. I called to turn it in so I wouldn’t be held liable
William RodgersAbsolutely the easiest transaction I've ever had renting a uhaul 6x12 trailer 5 stars and will only go here from now on. Highly recommend this location 👍
CHARLES OBLISKStop rent bad truck check engine with water leak
OMAR HASSOUNEHFor the answer for equipment should have 2 answers. the inside of the trailer was not clean needed to be swept out, the outside was well maintained.
Cindy MoppenYoung Man didn't go out and check anything when we took the truck back he never checked any thing.Not ejs9
BRENDA FREESEAgain, quick and easy process, In and out within 10 minutes. I gave the representative my reservation number, they said they would take care of it for me and close it out. Even picked up a new screen protector.
Jeffery BoenigImprove signage and inform customers ahead of time that the location is actually a PHONE store. Despite that confusion, the sales person/clerk was very helpful and even managed to diminish my stress by cracking a joke. Thank you
Jenelle GrilesMy first truck was not clean and needed serious repairs. A mechanic was dispatched to assist me. His name was if I remember correctly was Fred. He went above and beyond to assist me and to assure that I was put into a clean well operating Truck. His service and Professionalism made a difference in my decision of using uhaul for my next need of a truck.
mark streeterLocation was changed 24 hours before pickup. Didn't have the dolly or pads that I had reserved (was not charged for them but still annoying). Picking up a UHaul truck at a prepaid cell phone store is a bit odd.
Brandon WhiteCustomer service was excellent. Very quick & easy process.
BEATRICE FRANCISBigger sign could not see uhaul office bad area for parking trailers
Glenn PeelerI was supposed to get my truck at 8, he failed to leave keys in lock box so I was unable to get until 11. I was told by UHaul I would get a 50.00 credit. I told him and he did not give it too me. I had hired movers for that day and had to cancel until following day. Movers at destination had to be called and rescheduled, they were on way when I was able to get them and I was charged $150.00 for their travel and had to reschedule for Monday which was 2 days later. This guy had no pads so I had to go to another UHaul location to get them. No way this guy should be allowed to rent trucks. His inefficient ways cost me at least $200.00
James AltsmanSnow on the windshield.
mike foraderNo complaint. Fast courteous service, friendly and professional.
David HockettI was scheduled to pick my truck up at 10, because the location wouldn't be open it said I'd be doing an online pickup. When I got there at 10 and tried to do my pickup the site said I would have to wait for the business to open at 11am. When I came back at 11am the business still wasn't open and they didn't show up until about 11:20am. By time we waited for another rental before us and we got checked out it was about 11:40am. Thank goodness my movers were running a little late. It was a stressful situation to say the least and the man didn't even apologize for being late.
Jason Maier