Customer did not leave a comment.
dale p
Customer Reviews for Pick N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great job!
Jacek SPer mileage charge is very expensive. If you truly value customers give them a flat rate for the first couple miles.
Esther NAt the end of the day I got what I needed, but the pick up store was not professional and they charged me twice for the extra insurance, even though I specifically declined it when placing my online order. It wasn't until after that I noticed the add on. This is behaviour of crooks and not a professional company as I expect UHaul to be.
Tho NKey was hard to remove and once hard to turn on. Previous renter return it with fuel garage just below 3/4. Gal at counter suggested I return it just over 3/4. Why should I have to pay more. Lastly, I was charged for the extra insurance when I did not pick that option. I never do as my car insurance covers so it was either the 1-800 number that scammed me or the location itself. It took her a very very long time to book me in and get keys. I have a claim in for the extra insurance. U-Haul Reference #4571230 Hopefully they find out who did it.
Brett LVery uncomfortable. It was goverened at 120/kmhr. Would lose power when going up the hills. Seats were horrible. Steering wheel had a horrible wobble. Might want to do an oil change, as it's way past due. According to the computer. Worst experience I've had. Never again. OH! FYI! When you have a reservation! You're suppose to keep the damn truck. NOT SEND ME ELSEWHERE!
Shawn JWas billed CDW coverage when I did not select coverage when reserving the truck. Also, continual service warning on the dash about traction control and tire pressure. When trying to sign the vehicle out through the app, it wouldn't scan the back of the DL.
Clayton LPickup store not well organized, girl had difficulty processing my rental on the computer even though I had pre registered. After a day I still have not received my final bill with refund to my credit card.
William BThis was a great experience.
Kate EI booked my vehicle advance, but for some reason someone changed my booking and sent me information that I am late on picking my vehicle. I was confused and called, but lady on the line was telling me that my reservation was from day before, which was not true because I have confirmations email telling that is for today for 2p.m. Lady was telling me that I don't telling the truth, so I wanted to send her my confirmation email like proof of my story, but she was ignoring my suggestions and just without my authority changed my reservation to another location, which I was telling her that is not going to work and that I want to talk with her supervisor. She ignored again my request, so I lost a bit temper and tell her to find someone who can explain uhaul mistake to me and someone who can make sure that vehicle will be on my location on time. She just sent me confirmations on changed location and hang up on me. After I vent to the location and make another booking and contact again customer service to cancel my first reservation which they did. This is the worst customer service experience in my life and the worst part is that is not first time. Itt seems that you don't care,just saying that you sorry but you don't do anything about that sorry, so I don't believe you because there is no ethical and honesty in your company and your employees. Thank you,and I hope that I will never use your services again. I will definitely try to avoid you in any cases
Anto JI was quoted $60.18 and charged $129.31 I had to clean the back of the truck before I used it and the coffee holder has mold in it.
Amanda WNothing to say there always a u haul when you need it....thank you
Felipe NEverything went very smoothly. I appreciate the communication via te t messages and emails. Very professional. And the follow up is fantastic.
Casey HEvey ting is good
mebraht m*****
Liem TThe initial amount deducted from the credit card is placed on hold until the equipment is returned. After the return, the real price is calculated and adjusted. I didn't understand the process initially, but figured it out in the end. I believe it should be highlighted somewhere for customers to understand it more easily. Other then that, we had a great experience at this location where the agent made a good effort we could really appreciate.
martin vMy reservation was canceled without notification. It is unfortunately my only complaint but it's a big one. Shouldn't have happened but luckily we were able to re-reserve for an hour later
Tamiza LOwner was very friendly and easy going. Did not waste a lot of time and drop off was even easier.
Sandra WAfter returning the rental truck before its scheduled return time (and handing the key to the owner of the location, who promised to email me the final invoice within the hour), I received a call from U-Haul Corporate 4 hours later asking when I was going to return the rental, since it was now "3 hours past due". I explained the situation, the agent apologized, and I received the emailed invoice shortly after. No biggie, but could have been handle better by Corporate as well as the rental location. Otherwise, no problems. U-Haul is always my go-to for any short-term hauling requirement.
Steve GStraight forward truck rental. Made arrangements through a U-Haul business in Westbank, BC. for the Truck to be picked up by my Daughter in Calgary for a local move. Staff was really good to deal with and was able to pay with credit card over the phone.
Dennis MEasy pick up and return process. Friendly staff.
Yinan LGreat and friendly service
Rebecca Struck is dirty , cigarette ash everywhere Overcharged and the dealer ignored my email
ZHENGXU ZDefinitely overcharged me as well. Annoyed.
Alexander HNice service
bereket tThe business owner had just taken over, and was understaffed. But he was a really friend guy. No problems at all with the check-out/in experience
Kenny TReally great customer service, very helpful
Jamie AThe fuel gauge should be correctly indicated on the checkin sheet. Pictures available upon request. The interior should be clean. The insurance should $15, not $30. I will need to call in about this.
hubert hUnderstaffed location, keys were not ready and had to wait an hour for forms to be filled out. The truck was 1/4 full, and even after re-fueling the used amount I was charged fuel fees. Equipment that was told to be included with cost was charged extra. As friendly as the owner was, having to wait an hour for things that should have been completed before is unacceptable. His disregard for my time after being constantly reminded that I had to go made this experience undesirable, expensive, and extremely frustrating.
MinWah L