Customer Reviews for Picou Brothers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Picou Brothers

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Thomas K. on

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Jamaar A. on

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Speedy, helpful, and colorful staff. Made me feel welcomed and provided outstanding customer service. All I can say is keep up the outstanding work. #servicerepMB17217

STEPHEN B. on

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This was the third stop trying to drop off a trailer. The first one would not accept but she was on her way to lunch anyway. The second was out to lunch. The third was excellent and couldn't ask for better customer service. The other two, need work.

Lisa L. on

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Melton D. on

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Great Job by the young lady that assisted me.

LOUIS L. on

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Well, I reserved online and I requested Baton Rouge Pick-up and Drop-off. I was notified on Monday May 27 that the trailer was not available at the location I wanted in Baton Rouge but there was one available 4 miles away at 10466 Airline Hwy. I was scheduled for pick-up at 1:00 pm. Then Thursday I was notified 5:41 that my reservation was scheduled for 1:00 pm pick-up. At 6:56 pm the same day I was notified the it was on 12608 Arline Hwy in Gonzales, LA. This was out of my way but I needed it. So why did I have to pay for a one-way rental when I was notified the day before the rental and 1 hour 25 minutes later that I had to go out of town to get the trailer. I was notified by the pick-up location that I would have to pay the one-way rental and I was never notified that picking up outside of Baton Rouge in Gonzales that I would incur this charge. I would like to be refunded the difference in the charge between a local rental and a on-way rental because I was never notified prior to pick-up that I would be charged because U-haul could not a trailer available in Baton Rouge even though I was notified the day before.

john i. on

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Excellent customer service with a friendly atmosphere

Alry d. on

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Samonte P. on

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JOSE C. on

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No idea on what should be improved. personally, I'm very happy with my experience, the lady at the front desk was very professional and efficient, I appreciate how fast and clear everything was done. The best uhaul location I ever been so far.

Destiny B. on

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Keep the same employees because they were amazing!!

Rita C. on

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Jessica B. on

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Marvin M. on

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Jeremy B. on

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Hector M. on

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Thomas M. on

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Good People and equipment was ready and that made the move great! Thank You.

Shawn F. on

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Kenneth D. on

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Keldrick W. on

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Lyla B. on

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Michele L. on

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Bianca H. on

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I was overcharged for mileage. I took a picture of the miles before I moved the truck, and when I parked the truck back at uhaul. Those pictures are time stamped. I used 8.6 miles. I was charged for 26.6 miles. I want to be refunded for the unused mileage.

Elizabeth D. on

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nyesha b. on

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Holly A L. on

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Someone help me better with mobile check in and check out.

Kelly Shaw S. on

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It’s always great thanks to personnel. The lady working there is great asset to your company. Great attitude always

Sonya L. on

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KENNETH S. on

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Better internet or WiFi @ location - since most info is taken via smart phone

Troy H. on

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Audrey P. on

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We requested an appliance dolly & 2 dozen blankets. When we arrived, they tried to give us a utility dolly, furniture dolly, appliance dolly, & blankets. I told her we only needed the appliance dolly & blankets. She then informed us that they didn’t actually have any of that equipment for us. It would’ve been nice to know that they weren’t able to complete our order. The blankets we were given were filthy.

Robert B. on

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cathy r. on

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melissa a. on

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. on

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Tiffany was very polite. Other than her, it wasn't a good experience at all with this reservation.

ROBERT D. on

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Great experience..no problems

doris s. on

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Lacretia J. on

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Rosemary C. on

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Keep up the good work good customer satisfaction the best thanks

Michael F. on

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there were peanuts covering the floor of the cab

Katheryne G. on

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The truck was nice and clean. The dolly I paid $10 for was not present. I was more concerned about moving our stuff before the rain than I was about waiting around for a dolly at a location that was supposedly closed at that time, forcing us to check in online. MAKE SURE YOU LEAVE ALL EQUIPMENT BEING RENTED TO YOUR CUSTOMERS AVAILABLE TO THEM ESPECIALLY WHEN THE PICKUP IS SCHEDULED ON A CLOSED DAY!!

Andre' J. on

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Update maintenance on vehicle.

Sherrie L. on

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I don’t like the fact That the word lock keypad didn’t work. I was there after 6 until after 8am and no one could help me. The local number no one answer, but I did get assistance from the 1800 line and live chat room.

Dustin M. on

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We dropped off truck after hours.

Brett D. on

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David G. on

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Gonzales Uhaul through Picou Brothers was very helpful and accommodating. However, I tried to change my rental to a "one way" after traveling from Gonzales to my destination in Texas and was told (by the national customer service office) that it would costs me more than twice as much to do so as a wrong destination penalty. The lesson here is to make sure your rental terms are what you want BEFORE leaving the Uhaul dealer.

James C. on

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Jimmie J. on

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Nothing

Don g. on

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Really can't say. Very friendly and knowledgeable about product.

HAROLD H. on

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brad p. on

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drop off was a breeze!

Randy H. on

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No problem

Jerisha C. on

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Sonya L. on

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Sonya L. on

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MONALISA J. on

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Mark M. on

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JOHNNY REED L. on

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Dwain T. on

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Best service in the Prairieville area

Ernest C. on

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Andrew S. on

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We had a great experience and cannot thank Scott enough for his help. Without him we might still be there. Excellent team at this location

Hope B. on

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Cory F. on

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When placing the truck for pick up place the truck a little more viable for on lookers. I am not from Gonzales. UHual sign is small on the building. Truck can catch folks eye.

Travis H. on

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James Y. on

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David H. on

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Jennifer M. on

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Theresa O. on

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Ray F. on

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Marvin M. on

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Donald C. on

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IYAD S. on

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tiffanie a. on

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Hire people with better customer service experience. Tiffany at Picou Brothers was extremely rude, when I called about my reservation as well as when I went to pick up the truck. When I handed her my USAA bank card she rudely asked if it was a prepaid card and when I told her no it was a bank card she scoffed and rolled her eyes at me. I work in the customer serice industry and would never treat anyone as rudely as I was treated by her! She also seemed bother by the fact that she had to do any work, if I had not needed the rental this past weekend I would have walked out, I stayed respectful during the entire transaction even though I felt belittled and talked down to, thankfully for her sake I was trying to be the better person! No customer should have to endure the type of treatment I experienced during my rental!

Benjamin M. on

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gordon s. on

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Kent B. on

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Floyd W. on

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David S. on

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Yolanda O. on

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James R. on

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Jami M. on

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Daniel H. on

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Constantin R. on

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Lisa L. on

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Brooke B. on

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Ty L. on

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Mark S. on

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This location charged me $100 because I locked the keys in the vehicle when I left it. Apparently they didn’t have another set. If I DIDN’T lock the keys when leaving it, then someone easily could have stolen the truck. I left it Saturday evening. How on earth would I be protected if the truck was stolen? Of course I locked the keys in the vehicle. If they didn’t want me to, then they should have had me sign something. I will NEVER use U-Haul ever again.

NEDDA T. on

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nothing. very accommodating.

William M. on

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HERBERT F. on

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No improvement needed, great job!

Jeff B. on

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No suggestions

Terry M. on

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Jerry M. on

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Kathleen H. on

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Have a variety of UHaul truck sizes always available. That was the only disappointing thing. Started out wanting a 15’, ended up with a 20’, which was too long when adding a pull behind auto trailer. Ended up with a 10’ and had to leave half my belongings at my son’s house.

sandra h. on

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Brenda Y. on

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The online pick up was a bit tedious but overall it was a good experience

MICHAEL D. on

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ROBERT E. on

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Cool

Christopjer G. on

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Stacey L. on

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