Customer Reviews for Pigeon Forge Storage

Utilizing app to drop up was effortless. Quick and easy.

They charged me a $20 after hours fee when I picked up and returned the uhaul during regular business hours. It was returned on time.

Great location and the owners are nice.

The Uhaul system had a nationwide outage while I was trying to pickup, and the gentlemen were very kind and helpful.

All is good

Easy in and out. No issues at all. Gentleman was extremely friendly, and helpful.

Happy with the service and truck

Their were not open when I dropped off. They processed the next morning.

Excellent service.

Friendly and efficient, drop off went off without a hitch...

Truck had a smoke smell. The by pass the counter was not understood by the location and had to wait 20 minutes behind someone.

Yes

They will scam you on the fuel at turn in.

The truck had 7/8 of a tank of fuel when I picked it up. It had 7/8 when I turned it in. They claim it has 13/16 fuel. The gauge is measured in 1/4 increments. The freaking needle is thicker than 1/16. If you want to rob me, don't do it this way. I will use Penske next time.

Location had no secure after hours drop off. Couldn't even pull in. If not for Good Samaritan stopping to help I wouldn't even have been able to drop off the trailer. Very frustrating.

Friendly and knowledgable, the rental experience was quick and painless. Really enjoyed talking with the staff as well.

Cab smelled of smoke. Otherwise no issues.

All was good.

Young man very nice and helpful. The older man was real short the day I picked trailer up. Made me pay cash for hitch I needed for hauling and did not tell me this 4 days before when I reserved it. He stated if he put the hitch on the rental bill he would not get all the money so it had to be payed with cash before anything. He did not even give me a receipt. Not to friendly to be in an tourist town.

drop off was inconvenient since location is not open on weekends.

Site manager did an excellent job, customer service was outstanding.

Nothing to improve. The equipment was in great condition & the owner and his employee were both very nice. Great customer service!

I love the guys at the store! I love pigeon forge

While I was returning my rental the owner came out and started yelling at me and my family very poor customer service and told me he was going to call the cops since I was in his property returning my rental after hours even tho I spoke to customer service and they indicated me to drop it off there and he's gate was open if he was closed he should've closed his gate he stated he did not care what customer service told me very rude old man I had my kid with me while all this was going on dealing with all this after driving 12 hours it was a traumatizing experience for a 9 year old please contact me back so we may talk about this 4076528352

Make sure you explain how the truck was cleaned between rentals, was it disinfected ?

Nothing. All was excellent.

Great staff - very helpful!

Rented a car hauler to tow a 2 door Jeep from Tennessee to Ohio, the straps that go around the front tires were damaged and the straps were to short to secure the Jeep, Also the straps were coated in what seam to be WD40, lost 3.5 hours of travel time trying to get your equipment to work. Tried calling the 800 number but kept getting the recording but would not let me get thru the menu.

Friendly, helpful, close by

Well, definitely the Airport Mini Storage place is absolutely awful - they did have the truck I ordered, so I was forced to use this Wears Valley location - might have chosen it first, had the 1-800 CS person known what she was doing, first starting in Knoxville locations before working her way to Sevierville. The people at Wears Valley were very nice & took care of me, in obtaining a better truck than I had ordered. On the other hand, I am literally puzzled why U-Haul does not fill up the gas tanks to "FULL" versus some odd quantity amount that you have to try and hit when you are done...MUCH EASIER TO JUST FILL IT UP!....get a clue! That is SO RIDICULOUS!

We've dealt with the folks at this location before, and they are always friendly & helpful. would recommend them for sure.

Easy drop off after hours

Computer for payment was not working well. Had to call uhaul

Friendly personnel and in and out quickly

The truck was not clean inside, even though I asked if it had been cleaned (the answer was non-committal). I spent close to an hour wiping down all surfaces (seats, dash, doors, steering wheel) and cleaning windows inside and out. It appeared as if someone spilled soda on the dash, the inside window and driver door. Although dry, it attracted dirt and dust. Not what I wanted to drive for 8 hours. Outside of truck was splattered with mud.

Was after hours

Lower prices as advertised we would of paid 2999 or a bit more if we rented hear to home

info was wrong about the drop off location, took longer than expected to correct to the correct drop off town and price was raised from 29 to 39 dollars, was quoted 29 dollar rate at beginning, not my fault, i felt i should not have been charged but i just needed to get on the road home, Wilson

Thankfully, the UHaul center at this location was able to assist me when my other reservation turned up with equipment not available. Super friendly and professional folks. I had called the initial reservation facility ahead of time due to the need for a Sunday pickup. I received a call from the facility with the equipment notice and they were completely unable to assist. I had to change my vacation plans to accommodate the UHaul deficiency! I also noticed the software application online is very buggy and often either times out or fails to provide information.

Very helpful. Went over trailer to insure a safe 2000 mile trip. Freindlly staff.

Very nice place and great staff

storage units are a maze; difficult to find the correct drive to drop off

Gracious, kind, and very professional.