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Bruce E
Customer Reviews for Piggly Wiggly #102
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ryan from Kenosha location helped me throughout my Uhaul experience.
Lana FEasy drop off
Nathaniel ZTruck had transmission issues and no one was at the counter from the return even though it was within operating hours
Steven BNothing. The young lady that help me was very professional, and good customer service
DONNA LThank you guys for your service
ABUNDIO VYou couldn't ask well. Let us place to go and pick up a rental truck and that hospitality personnel excellent thank you all.
ARTHUR MThe gas was not accurate for the real gas the lady charge me 61 dollars for gas it was such a bad experience
Safya MEveryone was fine and friendly
Jesse BThe doors on the truck were a little hard to close.
Pamala MRented the same truck 8 months ago, still no hand truck!!!!!!!!!!!!!!!!!!!!!!!!!!!! Hurt myself last time. Still no hand truck!!!! I’m not renting again from this place.!!! I’m disgusted that they still rent out without an essential tool but offer helpers.
Paul DAlways great customer service
Sarah BThe manager at this location was unexpectedly rude. Twice she asked us to go elsewhere. Even though we had checked in online, she claimed we hadn't.
EZEKIEL VSo the whole total were 100 and a few cents so why are they charging me 127
Jesus LEverything is real good
philip dVery convenient
Monica AThey were a bit late on opening like 10 minutes otherwise it was fine.
Monica AMy dolly seal was broken when I got the truck. The back of the truck had trash in it. Service was not good and lacked communication.
Noah MTrain more people.
David KThis particular vehicle was new to this location and obviously not checked it was filthy the black mat in back was white from construction dust I took out mat and hoses it off so I wasn't blamed for there mess
David DKeep up good service
Jeanette SEveryone of your employees was lovely. My husband and I had to make the move ourselves. We had to change the date twice, because the move was difficult for us because we are seniors. We used your store twice. They were very polite and. Said no problem to the changes. I will use you again. Thank You. Lois S.
LOIS SCustomer service very poor. Woman distracted and talking w co workers constantly. Very slow and no comparoson to inside a Uhaul facility. Poor lack of training. Did not check mileage or condition of van upon return. Will never go to this location again!
Constance BNot about this location, but about pickup, drop off, and uhaul in general. Again, there was no way to check out my truck on mobile even though it was reserved mobile well in advance, confirmed, and a different location than last time mobile didn't work. Can you please fix this or remove the option? People plan around being able to use mobile and don't have time to wait in line or wait for locations to open. The location employees then also have to do double the work they weren't expecting. I did have the p iron to turn in on mobile, so I did that, but then it said I owed 62 dollars of gas even though I submitted a photo of the gas gauge at full and the app said it had been full. I called customer service and she even said yes I see you returned it full and shouldn't owe anything. So now I have to waste more time I don't have chasing down a refund for no reason, and customer service can't do that? I was also charged insurance on both the truck and the trailer I moved for Distribution without my knowledge or consent! It was not ordered on mobile, so the humans checking me out are ignoring my mobile order and adding insurance since i was forced to go inside since mobile isn't working. I have atl just one major issue every time I use Uhaul.
RACHEL CSupposed to have a dolly- there was no dolly. Also did not receive 25 dollars off my bill for returning it clean and swept
steven rIt was not clear that uhaul was inside piggly wiggly. Once we went inside, it was not clear where to go. The lady was not friendly or professional at all.
richard nWindshield was so dirty should have been cleaned Found fake nails on the floor The lady I believer her name was Nan, she was extremely helpful. When renting, I didn’t know we could drop off at another location. I could have saved about $50.00.
David sTruck was dirty and was hard to lock door with key
joyce SThe smell of the truck was unbearable. Someone smoked in it. I had to drive with wi ndows down. I was really disappointed with that and that there was no disinfecting to get rid of the odor.
Erika MWow, I don't think this drop off could have been easier, more clear, or more positive. As we were pulling up, the man working the truck lot (this was a Piggly Wiggly store, not a Uhaul) came right up to help guide us and take care of us. The lot was organized very neatly and no trucks were blocking any others, and all like-trucks were together. He immediately started checking us in instead of me doing it on mobile. He saw me taking photos and said feel free to do so, but he is already done checking us in (I actually was getting the plates to pay tolls later). He was super kind and friendly the whole time. The best part was, we left and after a little while, he tried calling us on all different umbers until we answered. We'd left a wallet in the truck! He said he wanted to catch us before we got too far. He kept it on him safe until we got there so we didn't have to go in or anything. I believe his name was Jordan A. (that's what's on our receipt).
Rachel CBoth gentlemen was prompt & courtesy at pickup and dropoff
taniaah JThe interior of the van was dirty including the steering wheel, dashboard and cup holders, etc.
Susan SSo far I have used the zion location 2 times and both times I received great customer service and service overall.
SHARON WClean up the whole place inside and out was a mess and disgusting! The lady helping was very nice and helpful though!
MICHAEL MThe first truck wouldn’t start ( battery was dead) then I was sent to another location and that truck started overheating and no one was willing to compensate for the headache and stress it caused
Xandrea SThe location and people working there are great. The app is where everything fell apart. Even though I had already submitted my information and images of my drivers license from text message requests the day before, I was forced to re-enter all of my information a second time into the app. This wasted app time caused my six hour rental to become a five and a half hour rental because my six hour rental start time started from the reservation time, not after all the time I wasted on the app trying to pick up my vehicle and actually driving off of the lot. If the service desk is busy, they are not able to help you. It was worse trying to return the vehicle. The app knew my location by offering my exact location to make a new rental, but was not able to locate me to return my current rental. After wasting fifteen minutes trying to get the app to actually locate me, I went inside with five minutes left on my 5.5 hour rental to get help. Luckily, the customer service rep in the store was able to come outside and make my return.
Marc BThe truck was horrible. It is literally falling apart. Thank goodness it actually started.
Julian MNothing you can do everything went just fine
philip dAmazing location!!! The manager is the absolute best!!!
Mike BEverything was so nice.
ROSCOE PI have rented from other facilities but like this one the best.
Michelle CNothing at all
Vera BVery unprofessional Picked up the U-Haul at E had to spend 100$ to fill it back up transmission sounded horrible the truck kept skipping gears I got charged twice for no apparent reason so not recommended
Nathan PThe ability to get the truck from the 24/7 truck pickup option was very difficult to get through. I was having horrible issues confirming my location and it made me late to picking up the truck. Not using UHaul for any of my future moves
Starr RExtremely difficult to figure out how to get to the truck and get the key. Pictures didn’t match.
Tracy RThe Truck had a lot of miles it ran a little rough and steering pulled a little but over all worked out fine. The Piggly Wiggly representatives were very helpful.
STEVEN JPiggly Wiggly location is the greatest a lot better than using Waukegan. It’s the best service I’ve had from there. Made the transition so easy for getting a truck and returning it. U-Haul it’s always been my favorite and has come through and if there’s ever been a problem at Piggly Wiggly they take care of it.
Melissa RI reserved a truck at a location 3 miles from my house two weeks prior to needing it. When it came time to pick it up I was sent to another location over 20 miles away. Not an issue with the pick up location but with UHAUL itself.
DAVID NThe truck was not clean when we picked it up. There was paint splashed on the inside of the storage bed and it smelled like a skunk had sprayed inside.
anthony BThe workers didn’t seem attentive. I had to get piggy wiggly employees to find the person for Uhaul. Took about 10 min. And to drop off the keys, the attendant was there but was talking to another employee.
Vanessa AGood job
David QThe front desk clerk was very rude and no help at all , kept telling me she couldn’t help me refer to 1800 uhaul, I was just asking for safe trip insurance!!! Smh never going there and never referring anyone there .
JESSICA CMake sure the back is clean for the renter
Lakesha WCustomers should be made aware at the time of pick up or drop off (when they pick up or drop off in person) that they have the option to do a “return equipment” verification in online or be charged $20 dollars for uhaul to do it. When people move they won’t remember a text message. As a result can be charged more than they expected. As I was, I received a text message 1hour after picking up the truck to be notified about an equipment verification of dropping off after hours.
Latonya HFriendly and very helpful
Gloria hI felt like I was constantly being upsold. He tried to give me a 26ft truck for a one bedroom apartment, even after I said I don’t have too much to move. I ended up calling back at a different to change the truck size (that lady was incredibly helpful) but with him I felt had to be on my guard the entire time. I initially thought he overcharged me- though I looked it up later and he did not. But I did not feel like I could trust him.
BRITTANY C