Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed. Our experience was fast ,friendly and very informative of the dolly we rented.
gregg turvin
Rating:
5.0
Customer did not leave a comment.
Ken Brewer
Rating:
4.0
Customer did not leave a comment.
Mark Daniel
Rating:
5.0
Customer did not leave a comment.
Tracy Lay
Rating:
5.0
Customer did not leave a comment.
JAMES SHEPEARD
Rating:
5.0
Nothing
JAMES SILER
Rating:
5.0
I've been to this location multiple times, I've had excellent service every time.
Calvin Barnes
Rating:
4.0
The process was easy and convenient...Will use again.
Marlus Bradberry
Rating:
4.0
They were helpful, listened to my concerns. Told me this trailer would be pulled from service until it can checked out and repaired or retired. It's my belief the axles are out of alignment causing the tail whip issue.
ben browning
Rating:
5.0
Customer did not leave a comment.
Amy Brunje
Rating:
5.0
Everything was good
leroy elder
Rating:
5.0
I don’t have any improvement to add EVERYTHING WAS GREAT!
karen rouse
Rating:
3.0
Road side didn't come as they promised I didn't mark yes it marked that on its on it took him 2hours to get to me 😕😕
Leisa Thomas
Rating:
5.0
Customer did not leave a comment.
Jennifer Sawyer
Rating:
5.0
Customer did not leave a comment.
walter helms
Rating:
5.0
Customer service was excellent! I had no issues with the equipment I used, as it was in great condition and did what it was supposed to do in order for me to complete my task. The only thing I'll add is that it would be great if the price could decrease if you use the equipment for an hour or so, or less but other than this, great company and I would definitely do business here again.
sonia mckinney
Rating:
5.0
Customer did not leave a comment.
Casey T Ealy
Rating:
5.0
Great service. Thank you.
Gary Grissett
Rating:
5.0
Customer did not leave a comment.
Derek Williams
Rating:
5.0
Nothing everything was excellent.
richard call
Rating:
5.0
The owner was easy to get along and efficient ,so we could be on our way promptly, I recommend,thx
daniel girard
Rating:
4.0
Customer did not leave a comment.
lerelle grimsley
Rating:
5.0
Customer did not leave a comment.
lynne dansby
Rating:
5.0
I love that clean and spacious yard thanks
Michael Griner
Rating:
5.0
Customer did not leave a comment.
Edward Thomas
Rating:
5.0
Customer did not leave a comment.
Thomas Hamer
Rating:
5.0
Customer did not leave a comment.
Diamond Vaughn
Rating:
5.0
Customer did not leave a comment.
Shemise McLeod
Rating:
5.0
Customer did not leave a comment.
Hubert Griffin
Rating:
5.0
Customer did not leave a comment.
roderick haynes
Rating:
5.0
Customer did not leave a comment.
Tiffany Fuller
Rating:
4.0
Mike has been a good representative of U Haul .
desmond gibson
Rating:
5.0
Customer did not leave a comment.
jasmine harris
Rating:
5.0
Customer did not leave a comment.
Laurie Traverse
Rating:
5.0
Customer did not leave a comment.
Mohamed Mohamed
Rating:
3.0
So, I made my reservations and picked up the Uhaul on a Friday, but was uncertain if I needed 2 days of rental for Sat. Well, I did need a second day. I knew mileage would not be a huge expense because I only made a round trip from Brundidge to Troy and a few trips from my home to the location of my storage, so I declined the insurance coverage. So once I get my bill this representative charged me 14.00 a day for coverage. May be small, but I’m asking for this coverage back and I have him on record with me telling him I don’t need coverage. So be mindful of the hidden fees.
lucretia tolbert
Rating:
5.0
Customer did not leave a comment.
Erica Evans
Rating:
5.0
Customer did not leave a comment.
Kimberly Green
Rating:
5.0
Customer did not leave a comment.
Douglas Buce
Rating:
5.0
The gentlemen that was working the place was very helpful and on time. Thank you so much
Patricia Hart
Rating:
5.0
The only complaint I have is it was pricey for a one way trip!
james brewer
Rating:
4.0
Customer did not leave a comment.
Robert Williams
Rating:
5.0
Customer did not leave a comment.
frank miles
Rating:
5.0
Hell Yeah so close to home that's where I needed to be thank you
Michael Griner
Rating:
5.0
All my questions were answered and I enjoyed my reservation process because he was friendly and helpful. Will recommend this location above the ones in Troy every time!
symantha smith
Rating:
5.0
Customer did not leave a comment.
Robert Williams
Rating:
5.0
Customer did not leave a comment.
DAVID BARBAREE
Rating:
5.0
He was the best great customer service very nice 100% recommend
ashley gibson
Rating:
5.0
I rent from this location because the owner is so helpful and friendly!
Suzanne Cristwell
Rating:
5.0
Customer did not leave a comment.
christopher mccord
Rating:
5.0
Excellent customer service
JAMES PAUL
Rating:
5.0
IN AND OUT EASILY. THE OWNER THERE LET ME PARK MY PERSONAL VEHICLE THERE WITH NO PROBLEMS. I WOULD GLADLY RECCOMEND TO ANYBODY NEEDING TO GET A UHAUL. HE ALSO KNOWS COMPUTERS AS WELL. HE CAN HOOK YOU UP ON COMPUTER NEED.
Benjamin Wallace
Rating:
5.0
Customer did not leave a comment.
shantel carter
Rating:
5.0
Customer did not leave a comment.
Lee Richardson
Rating:
4.0
Customer did not leave a comment.
freddie bethune
Rating:
5.0
Customer did not leave a comment.
Richard Wilcox
Rating:
5.0
If you need a U-Haul no better place to go! Very professional, friendly and helpful! Thank you Mike!!!
Woodrow Jordan
Rating:
5.0
Customer did not leave a comment.
Breanna Williams
Rating:
4.0
Customer did not leave a comment.
arlie Barr
Rating:
5.0
Keep doing what you are doing
Sarah Smith
Rating:
5.0
Customer did not leave a comment.
richard tew
Rating:
5.0
Customer did not leave a comment.
Marcus Garrett
Rating:
5.0
Customer did not leave a comment.
Michael Smalley
Rating:
5.0
Customer did not leave a comment.
robert charles Yawn
Rating:
5.0
Customer did not leave a comment.
david phelan
Rating:
5.0
Customer did not leave a comment.
Shani Cummings
Rating:
4.0
Was not giving all the paperwork and was not told was apart of my contract if I was to have issues with certain things, I probably will never use UHaul again, will be in contact with customer service tomorrow to see if I can get some resolution.
Ladestin Poole
Rating:
5.0
Customer did not leave a comment.
Nathan Strickland
Rating:
5.0
Customer did not leave a comment.
franauria fryer
Rating:
3.0
Out of the way for the intended pickup location which was Troy, AL.
Matthew Morgan
Rating:
5.0
Customer did not leave a comment.
DARRELL PARKER
Rating:
5.0
The owner was great! Very personable and kind.
DAKOTA CRISTWELL
Rating:
5.0
Customer did not leave a comment.
FLORENCE GINYARD
Rating:
5.0
I feel that the customer service was really nice. Nothing needs improvement
LAKEISHA MAGWOOD
Rating:
5.0
Customer did not leave a comment.
CALVIN BARNES
Rating:
5.0
Great experience
SHAQUETTA JONES
Rating:
5.0
Mike was the best! I was in and out in about 10 minutes. This location is clean, neat and very organized. Great place.
WILLIAM SEXTON
Rating:
5.0
Super nice guy. Very pleasant to work with.
TERRY MILES
Rating:
4.0
Customer did not leave a comment.
Lee Hall
Rating:
3.0
Customer did not leave a comment.
Elizabeth Davenport
Rating:
5.0
Customer did not leave a comment.
MICHAEL GARNER
Rating:
5.0
Customer did not leave a comment.
ANTHONY SCOTT LAKE
Rating:
5.0
Customer did not leave a comment.
GORDON BREDENBERG
Rating:
5.0
Customer did not leave a comment.
TIMOTHY BARNETT
Rating:
5.0
Customer did not leave a comment.
WILLIAM OSBORNE
Rating:
3.0
I had a positive experience.
BEVERLY CORBIN
Rating:
3.0
Customer did not leave a comment.
Cheryl Glass
Rating:
5.0
Customer did not leave a comment.
RITA COX
Rating:
5.0
Great customer service
ALGERNON CLOVE
Rating:
5.0
Very helpful and pleasant salesman
PHILLIP WILLIAMS
Rating:
3.0
Fully explain the 24/7 pickup requirements and what will be needed at the time of pickup.