Everything was easy and successful.Rodger M.
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Doyle W.
The two ladies who helped me were very professional and provided amazing customer service. I want to personally thank them. I can't remember their names but they were the only ones on duty on 7/26/21.Zabiullah M.
Customer did not leave a comment.Daniel H.
The people at this location were beyond accommodating. They were willing to stay open a few more minutes to account for my last minute need for a trailer and the fact that I lived all the way across town. When I got there, they were kind, patient, and more than willing to help me hook up my trailer and answer any question, again even with it being past their closing time. I wouldn't have been able to complete the project on my first home without their understanding and kindness.ZACHARY S.
Customer did not leave a comment.Aaron C.
Customer did not leave a comment.James S.
Customer did not leave a comment.James M.
Customer did not leave a comment.Wangshuo Q.
Customer did not leave a comment.BECKY M.
The young lady that handled the check in is a KEEPER any business would do well to have her on staff!Gerald J.
Customer did not leave a comment.QUINCY W.
Customer did not leave a comment.Austin L.
Customer did not leave a comment.SCOTT C.
Customer did not leave a comment.Jeffery H.
Customer did not leave a comment.Emily S.
Customer did not leave a comment.NICOLE C.
Customer did not leave a comment.MARK M.
I received the vehicle without a full tank of gas and then was charged for gas. I was sent to the wrong location by the website and thus was almost late for picking up the van I ordered. Luckily the lady working there was nice and stayed late (missing out on part of her vacation) to help me with my van.Thomas A.
Customer did not leave a comment.Nathan G.
Customer did not leave a comment.Susan G.
Customer did not leave a comment.ERIK A.
I showed up when the truck was due. It was eleven in the morning. I was unable to return for half an hour because there was a sign on the door that there would be no employees for another 90 minutes. It took so long to get the app and jump through all the hoops, that your app charged me an additional fifty dollars, which seemed very unfair, especially considering that I returned the second truck a day early. I was expecting to be able to deal with people and not budgeting extra time for buggy technology.NATHAN H.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Dennis B.
Thanks for unhooking the trailer for me.!!!!!!Preston W.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Geoff S.
They could NOT answer any questions on UHAUL. They are just the middle man.Terry B.
Owner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent FKENT F. | Overall Experience
Customer did not leave a comment.HARRY K.
Customer did not leave a comment.Ryan S. | Overall Experience
Really had a nice experience, staff was very friendly and helpful. Thank youRICKY P.
Customer did not leave a comment.Sharon P.
Clean units and friendly service!MATTHEW R. | Overall Experience
Customer did not leave a comment.TRICIA S R.
Customer did not leave a comment.Ashley D.
Customer did not leave a comment.Farean I.
Customer did not leave a comment.Tyler S.
Staff was very helpful with trailer hook-up/unhookJOSEPH H.
Customer did not leave a comment.Don O.
Customer did not leave a comment.Renae K.
Customer did not leave a comment.Lesa D.
Customer did not leave a comment.JAIME B.
Online check in was not easy. It took 20 minutes for us to get checked in and approved before we could take the truck.Shelley D.
Some more signage directing customers to the dropoff location would be nice. Everything else was great.ROBERT S.
Customer did not leave a comment.Edwin N.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.JESSE D.
Customer did not leave a comment.Lana W.
Customer did not leave a comment.David W.
Customer did not leave a comment.Dorthy S.
Equipment was not swept. Seat belts not working. Center console not able to pull down.CHERYL C.
Customer did not leave a comment.ERIC M. | Overall Experience
Customer did not leave a comment.TRAVIS F.
Trucks are getting alot of miles on them and need some attention.Thomas F.
I drove to two other Lincoln locations before being directed to this location. The experience was like night and day. The young woman at the desk was pleasant, knowledgeable, and efficient, in her dealings we me and two other customers.brian H.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Dean V. | Overall Experience
Communication needs improvement! The wrong drop off location was in the contract, despite my call to the renting location who said it was not a problem Yet the incorrect location called the day after drop off at the correct location to ask where it was? I also spoke to the correct location ahead of time and they did not correct it either- three chances to fix it and all failed. Poor performance on that.Cathy N.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.HALEENA N.
Good jobMARK L.
Customer did not leave a comment.Douglas W.
Just keep giving the same great service I received today. Thank You for a good experience.Darrell R.
Was there after hoursZebadiah Z.
First class people with a First class facility.JAMES K. | Overall Experience
The trailer was equipped with brakes, but the electrical plug did not allow for the brakes control, even though my vehicle had both configurations.JOHN R.
Customer did not leave a comment.Arman R.
very friendlyJames G.
Customer did not leave a comment.CHERYLA C.
Convenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.Nancy Y. | Overall Experience
Customer did not leave a comment.JASON V.
The lady working behind the counter was amazing!!!Maxx C.
Customer did not leave a comment.Dzung L.
Customer did not leave a comment.Jorge H.
Customer did not leave a comment.David B.
I had the nicest person rent the truck to me. She was very helpful!! I'd recommend this place to everyone I know!!Dawna T.
Great place!!Kenneth A. | Overall Experience
Friendly and helpful staff.Jacob L.
Customer did not leave a comment.Gary P. | Overall Experience
My service was excellent. Very professional knowledgeable and fast. As it should be. Thank you! The only problem is checking in online is a pain in the rear. Forget it and have the person at the desk assist you!BILL C.
The staff were friendly.PAUL P.
Customer did not leave a comment.Lawrence T.
Customer did not leave a comment.Scott S.
We had a very pleasant experience with you and your office people are amazing to work with, thank you!!BRIAN Z.
Customer did not leave a comment.Arman E.
Customer did not leave a comment.Shelley F.
Staff always friendly and helpful. Storage area adequately heated even when very cold outside.Lorraine L. | Overall Experience
They do a great job at cleaning the vehiclesCarla W.
Everything goodRick C.
Customer did not leave a comment.Steven C.
Best service in townLaura W.
The lady inside was very nice and helpful. I did the precheck in so was in and out in short order. Easy location to pick up and drop off.Robert J.
Don't know any changes.Doyle K.
Hands down the best customer experience of anywhere we have ever rented a moving truck. Whenever we have a need for a moving truck, this is the only place we will go to. Staff treats everyone with respect. Great customer service.Scott G.
Customer did not leave a comment.JAMES E.
The only thing that I would suggest is changing the hitch attachment from screw down to a locking pin.Yvette B.
Customer did not leave a comment.Robert M.
If when a vehicle is returned and they did not return the key, they should be charged for another day. You can not rent that vehicle until the key is returned.ROGER B.
Customer did not leave a comment.TANNER G E.
Great service. I got a brand new van so it was perfect!!Tyson D.
Nothing really comes to mind. I've used Uhaul quite a few times. This was a small, in-town move that went well and the equipment was good and convenient to my location in Lincoln. I will use Uhaul again at this location. Thanks.patrick S.
Mandy was very helpful.Gerald T.
Carla was great to work with!LAURA K. | Overall Experience
The woman who helped me, met me outside and directed me when to take off the trailer. Very polite and welcoming.Matthew H.
The on-line after hour pickup was cumbersome and not very intuitive. I found it difficult to know where I was in the process. The truck did run fine; however the windows were terribly dirty and very distracting. The outside of the windshield was filthy and the inside of the windshield was dusty. Not very safe to have such dirty windows.Dennis H.
Customer did not leave a comment.fanben M.
Customer did not leave a comment.Andrew N.
Customer did not leave a comment.Cristal P.