They could NOT answer any questions on UHAUL. They are just the middle man.Terry B.
Customer Reviews for Pine Lake Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner and office staff were very friendly and helpful. A very new facility so property was in good shape, well lit and secure. Very convenient to use. Kent FKENT F. | Overall Experience
Customer did not leave a comment.HARRY K.
Customer did not leave a comment.Ryan S. | Overall Experience
Really had a nice experience, staff was very friendly and helpful. Thank youRICKY P.
Customer did not leave a comment.Sharon P.
Clean units and friendly service!MATTHEW R. | Overall Experience
Customer did not leave a comment.TRICIA S R.
Customer did not leave a comment.Ashley D.
Customer did not leave a comment.Farean I.
Customer did not leave a comment.Tyler S.
Staff was very helpful with trailer hook-up/unhookJOSEPH H.
Customer did not leave a comment.Don O.
Customer did not leave a comment.Renae K.
Customer did not leave a comment.Lesa D.
Customer did not leave a comment.JAIME B.
Online check in was not easy. It took 20 minutes for us to get checked in and approved before we could take the truck.Shelley D.
Some more signage directing customers to the dropoff location would be nice. Everything else was great.ROBERT S.
Customer did not leave a comment.Edwin N.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.JESSE D.
Customer did not leave a comment.Lana W.
Customer did not leave a comment.David W.
Customer did not leave a comment.Dorthy S.
Equipment was not swept. Seat belts not working. Center console not able to pull down.CHERYL C.
Customer did not leave a comment.ERIC M. | Overall Experience
Customer did not leave a comment.TRAVIS F.
Trucks are getting alot of miles on them and need some attention.Thomas F.
I drove to two other Lincoln locations before being directed to this location. The experience was like night and day. The young woman at the desk was pleasant, knowledgeable, and efficient, in her dealings we me and two other customers.brian H.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Dean V. | Overall Experience
Communication needs improvement! The wrong drop off location was in the contract, despite my call to the renting location who said it was not a problem Yet the incorrect location called the day after drop off at the correct location to ask where it was? I also spoke to the correct location ahead of time and they did not correct it either- three chances to fix it and all failed. Poor performance on that.Cathy N.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.HALEENA N.
Good jobMARK L.
Customer did not leave a comment.Douglas W.
Just keep giving the same great service I received today. Thank You for a good experience.Darrell R.
Was there after hoursZebadiah Z.
First class people with a First class facility.JAMES K. | Overall Experience
The trailer was equipped with brakes, but the electrical plug did not allow for the brakes control, even though my vehicle had both configurations.JOHN R.
Customer did not leave a comment.Arman R.
very friendlyJames G.
Customer did not leave a comment.CHERYLA C.
Convenient location. Friendly staff at front desk. Always very clean. Will use again if ever needed.Nancy Y. | Overall Experience
Customer did not leave a comment.JASON V.
The lady working behind the counter was amazing!!!Maxx C.
Customer did not leave a comment.Dzung L.
Customer did not leave a comment.Jorge H.
Customer did not leave a comment.David B.
I had the nicest person rent the truck to me. She was very helpful!! I'd recommend this place to everyone I know!!Dawna T.
Great place!!Kenneth A. | Overall Experience
Friendly and helpful staff.Jacob L.
Customer did not leave a comment.Gary P. | Overall Experience
My service was excellent. Very professional knowledgeable and fast. As it should be. Thank you! The only problem is checking in online is a pain in the rear. Forget it and have the person at the desk assist you!BILL C.
The staff were friendly.PAUL P.
Customer did not leave a comment.Lawrence T.
Customer did not leave a comment.Scott S.
We had a very pleasant experience with you and your office people are amazing to work with, thank you!!BRIAN Z.
Customer did not leave a comment.Arman E.
Customer did not leave a comment.Shelley F.
Staff always friendly and helpful. Storage area adequately heated even when very cold outside.Lorraine L. | Overall Experience
They do a great job at cleaning the vehiclesCarla W.
Everything goodRick C.
Customer did not leave a comment.Steven C.
Best service in townLaura W.
The lady inside was very nice and helpful. I did the precheck in so was in and out in short order. Easy location to pick up and drop off.Robert J.
Don't know any changes.Doyle K.
Hands down the best customer experience of anywhere we have ever rented a moving truck. Whenever we have a need for a moving truck, this is the only place we will go to. Staff treats everyone with respect. Great customer service.Scott G.
Customer did not leave a comment.JAMES E.
The only thing that I would suggest is changing the hitch attachment from screw down to a locking pin.Yvette B.
Customer did not leave a comment.Robert M.
If when a vehicle is returned and they did not return the key, they should be charged for another day. You can not rent that vehicle until the key is returned.ROGER B.
Customer did not leave a comment.TANNER G E.
Great service. I got a brand new van so it was perfect!!Tyson D.
Nothing really comes to mind. I've used Uhaul quite a few times. This was a small, in-town move that went well and the equipment was good and convenient to my location in Lincoln. I will use Uhaul again at this location. Thanks.patrick S.
Mandy was very helpful.Gerald T.
Carla was great to work with!LAURA K. | Overall Experience
The woman who helped me, met me outside and directed me when to take off the trailer. Very polite and welcoming.Matthew H.
The on-line after hour pickup was cumbersome and not very intuitive. I found it difficult to know where I was in the process. The truck did run fine; however the windows were terribly dirty and very distracting. The outside of the windshield was filthy and the inside of the windshield was dusty. Not very safe to have such dirty windows.Dennis H.
Customer did not leave a comment.fanben M.
Customer did not leave a comment.Andrew N.
Customer did not leave a comment.Cristal P.
Good service nice peopleJulie A.
Customer did not leave a comment.Dave N.
Customer did not leave a comment.Jeremy H.
Customer did not leave a comment.Jason S.
Very friendly and helpful!cody O.
Customer did not leave a comment.Briana W.
Customer did not leave a comment.Zach S.
Always simple, easy and happy smiling faces at this place :) Thank you!Sheri W.
Customer did not leave a comment.Kirk R.
Customer did not leave a comment.MICHAEL F.
Always friendly and helpful. Wore masks so showed consideration for the publicDouglas F.
My experience was great!! Friendly and helpful staff!! Thanks for everything!!Patricia M.
Customer did not leave a comment.Tammi R.
Customer did not leave a comment.Debra A.
Best customer service around!Travis H.
Location has outstanding customer service I would extremely recommend this location for all U-Haul rentalsTovey B.
The ladies were nice and accommodating, but I can't give stars to a place that sent me (a single mother, stressed by an unexpected move, and a regular ANYBODY that could have gotten that truck that day) out with unsafe equipment that endangered my life and safety and the lives and safety of others. Make sure the truck has been inspected by a professional. The engine, the TIRES, EVERYTHING!!! I walked around that truck, I inspected it to the best of my abilities and still got a dangerous truck.Katherine S.
Customer did not leave a comment.Jennie B.
Great place to rent a U-Haul from. The owners are trustworthy and reliable. I would recommend that you start here if you are going to rent a moving truck.Scott G.
The trailer unfortunately did leak quite a bit and the furniture I had did get extremely wet toward the front of the trailer. Other that that, the experience was really good.Kayla E.
Super service!! Everything done right. Personnel was outstanding!!Daniel S.
Customer did not leave a comment.Lacy S.
Customer did not leave a comment.Tom O.
Customer did not leave a comment.Stephen D.
Make sure the maintenance is up to date on the rentalsCorrine B.
Customer did not leave a comment.BARBARA P.
Only place I'll go is this location for rentals. Staff is great and it's a quick process. In & out.Tim H.
Customer did not leave a comment.James H.
Nothing, staff and faculty are great!John B.
The owner - Carla - was willing to work with me even though the UHaul order didn't get transferred to her facility! She even came in while they were closed! Can't say enough about how great she is!Kathy C. | Reservation
This facility was very clean and well taken care of. The staff was very nice and helpful!JAMIE J. | Overall Experience
Well built facilityMARK H. | Overall Experience
Nice storage facility. Friendly and helpful staff. Thanks!Amberley R. | Overall Experience
I recommend Pine Lake self storageADRIANA C. | Overall Experience
We needed a quick solution for storage needs, Pine Lake storage was great to work with.STEVE C. | Overall Experience
I would recommend this storage facility to my friends and family anytime they might have a need for some extra storage space.RICHARD K. | Overall Experience
Very Clean, Super Healpful/Nice Staff, Good Hours, I knew my stuff was safe there.MUJO D. | Overall Experience