They listened to my concerns and did not charge me a cleaning fee due to the previous people not doing what they were supposed to do before renting out.
Ashley L
Customer Reviews for Pine Valley Portable Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you
Jay AMake sure that cigarette smell is out of the truck. Service was great. Thank you
Janet PJudy was awesome!
Aaron OVery good Service 🙂
Elaine GN/A
leon gNothing needs to be Improved everything was outstanding!!!
Merritt HContinue your level of customer service
Michael CThe straps on the vehicle transport weren't long enough to fit over tire, and strap down, wound up having to use our own straps, If they "would have been" at least another 6 inches long, it would have been an awesome experience, as they weren't extremly short, just "missed it" by about 6 inches. If I had "this problem", I'm "sure others" have as well,
ERIC CThe Employees are very helpful and professional
Willis HThe person working called us “old” and assumed we were incapable of unhitching the trailer. The irony here being that she was incapable. She kept saying, “we need a male” which is a very odd thing to say.
Daniel MYou're doing a fantastic job
Terry MEverything and everyone were great.
Hubert WNothing really.... it pays off in the end to book in advance. No issues with this location; they always have a truck when I need available and Ms. Judy is very courteous and thorough.
EVELYN VNo improvement is needed. Our unit was ready when we got there and the paperwork was done professionally. Thanks for helping our day go so smoothly!
Jackie RDid not have the dolly in truck
Quinta CJudy was excellent to work with. She was very professional.
DONNIE EThere was no personnel.
TED EShe was awesome and a great help. Friendly service and nice. ….
Charlie CThe after hours check in process was horrible. I pulled in near the truck and logged in. Says I was not at correct location. With the help of a man there mowing I located the lock boxes and when close enough I could start the process. Of course I had no idea what would be involved and after assistance from customer service I was able to continue. Finally reached the point to obtain the key, Had to look at pics of the truck to verify condition. Pics weren't clear enough to see if the damage was pictured. I disputed so I could note the damage. That's when my phone battery died. With another phone I eventually reached customer service once again and after a few minutes I was able to reach a representative. He was very helpful and made notes of the existing damage I observed and told me I was free to be on my way. The truck was clean and ran well but I had never had one that had so much damage. The return went fairly smoothly. Of course, as usual, I had to pick up the truck about 20 miles from where I requested. l suspect it is done on purpose by Uhaul to make extra money for the mileage because it happens every time and it is always about 15-20 miles away which is $30 to $40 extra dollars out of the renter's pocket.
Paul TThe lady there is Heaven sent! I can’t remember her name of the top of my head but she was soooo caring and made sure I had everything I needed. I will always choose this location.
Sherneka L