Customer Reviews for Pinnacle Storage Of Longs
(U-Haul Neighborhood Dealer)

254 reviews

1140 Hwy 9 W   Longs, SC 29568

(843) 716-4660

Location Hours

  • Mon-Fri: 9:15 am - 5:15 pm
  • Sat: 9:15 am - 3:45 pm
  • Sun: 9:30 am - 3:30 pm

Services at this Location:

Contact Us

(843) 716-4660

1140 Hwy 9 W
Longs, SC 29568

Services at this Location:

Location Hours

  • Mon-Fri: 9:15 am - 5:15 pm
  • Sat: 9:15 am - 3:45 pm
  • Sun: 9:30 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

THOMASMATTHEW M. 
Rating:
5.0

Inside of truck cab was disgusting. Drink and peanuts spilled in cup holders and floor.

ROGER B. 
Rating:
3.0

Customer did not leave a comment.

Jameson A. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

Mel dose a great job.He explains things to u and go's over the truck and storage room. And is there to help if u needed it..I highly recommend this place the room was clean and the place is very nice.Mel is a great asset to pinnacle storage.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

KYRAN C. 
Rating:
5.0

Customer did not leave a comment.

STEVE E. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Service your vehicles. The one I rented should not have been on the road. There was a sticker on the dash that said "Speed kills". So does bad brakes and no suspension and lack of maintenance.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

RONNIE B. 
Rating:
5.0

Very professional conduct, hooked up & unhooked trailer & helped check equipment working order...............

William H. 
Rating:
5.0

Mal and Charles were very helpful and accommodating with the truck and vehicle that we towed.

Brian P. 
Rating:
5.0

Aok

LARRYBURTON F. 
Rating:
5.0

Nothing. The guys are great there.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
3.0

Customer did not leave a comment.

MICHAELC H. 
Rating:
5.0

Charlie & Mail we're absolutely the best in helping me with my move! Very accommodating and I really did appreciate their help!

Jean N. 
Rating:
5.0

Charles and Mal were both caring and professional individuals. Very helpful when conducting the process of renting and returning the truck.

MAHLON L. 
Rating:
5.0

Great service. Very pleasant experience. Ivy

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

NARCENE C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Nothing

KIM V. 
Rating:
4.0

I had been told (by a Uhaul representative) that the only truck available in my area was 58 miles away and I could only rent a 20 foot truck. I had requested a 15-17 foot for a one way rental. I hung up the phone and found a truck only 10 miles away with my first phone call. I don't think I will ever rent from UHaul again. I got the 20foot and NEVER felt comfortable with that size during my long drive.

NANCYVAUSE F. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

GLENN J. 
Rating:
5.0

Very friendly atmosphere. I would recommend to others without a doubt. Good People!

Monte C. 
Rating:
5.0

Nothing I know of

PAUL S. 
Rating:
5.0

They work very hard to provide Superior service!!

Gary R. 
Rating:
5.0

Awesome & knowledgeable friendly customer service.

Tyrone H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

Nothing, everything was great! Even down to the guy that helped me out! I think his name was Charles! Thanks for everything!

MAURIAH J. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
5.0

Customer did not leave a comment.

REGINALD B. 
Rating:
2.0

Nowhere to park the trailer. Employees rude and not helpful

CORA H. 
Rating:
4.0

I did not like having to verify who I was via 3rd party members; escaping abuse can be hard, and this makes it harder.

Arthur L. 
Rating:
4.0

Customer did not leave a comment.

SHANE C. 
Rating:
5.0

Everything was just fine. Mr Charles is pleasant to have dealt with.

FELIX D. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Charles was very nice and great to deal with. Very Friendly location

Lance P. 
Rating:
5.0

Staff was very accommodating and friendly!!!⭐️⭐️⭐️⭐️⭐️

SCOTT J. 
Rating:
5.0

Customer did not leave a comment.

Brett K. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

The gentlemen who served us on Friday was phenomenal and conversely - the man who was there on Sunday was awful

Terry P. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
3.0

The person behind the desk wasn't very helpful at drop off

MARY Y. 
Rating:
4.0

Customer did not leave a comment.

Allen M. 
Rating:
4.0

Customer did not leave a comment.

DAWN H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Easy drop off

James A. 
Rating:
5.0

Very helpful guy that helped us unload out trailer. I will definitely be back to see them in the future.

James C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

All good.

JERRE WHITE O. 
Rating:
5.0

Customer did not leave a comment.

mike J. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
2.0

The gentleman at the pick up place was not very knowledgeable. I needed a lot adapter which he did not have and I had to leave the trailer and come back.

MEGAN G. 
Rating:
3.0

Customer did not leave a comment.

Albert G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Effie B. 
Rating:
5.0

Customer did not leave a comment.

Doreen N. 
Rating:
5.0

Customer did not leave a comment.

Earl D. 
Rating:
5.0

Give veteran s discount.

donald V. 
Rating:
5.0

Marie was great when returning

JEREMY S. 
Rating:
5.0

Customer did not leave a comment.

Janice M. 
Rating:
5.0

Was great

William S. 
Rating:
5.0

Charles went above and beyond to assist me in all my moving needs.

DAMIAN M. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
5.0

Charles was professional and got me out of there quickly. Will definitely recommend them!

Edward B. 
Rating:
5.0

Truck was dirty. Full of Cigarettes. My husband and I wiped down the whole cab with Clorox wipes. Returned truck cleaned and wiped down.

Shirley S. 
Rating:
5.0

The person working was very nice and helped me with the drop off. Nice location with storage options. If I need a storage unit in the future this is only place I would use

Robbie R. 
Rating:
1.0

The guy didn't want us to park truck at that location and he also charged me extra. I need to speak to someone immediately and I have him on video very unprofessional

Jamella W. 
Rating:
1.0

Was there 3 hours to get my reserved truck and car transport. Credit card machine was down took 2 hours to do that. Then truck was stuck in mud took hour for him to get it out. So waited over 3 hours there to get truck put me behind schedule 4hours to drive to ohio which was told could pick up truck at 915 am. I want a partial credit to my bill. Will never use uhaul again. Have used forcoverv30 years.

Beth S. 
Rating:
5.0

Customer did not leave a comment.

jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
3.0

When I made a reservation, I was given a site- then the location was changed to a site further away. I was given $50 credit. When I arrived to pick up the trailer, the process was very time consuming. The trailer had a faulty electrical chord. The attendant replaced it, but the hook up plug on the trailer had a loose wire. She offered duck tape to fix it. This was somewhat concerning as I had a 3 hour drive home. The check it process took about an hour and I had already reserved the day before. The check in process took 1.5 hours because the check out process hadn't been done correctly. The process of renting a trailer tied up a portion of 3 days for me. Not happy with the process!

Brenda C. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Steering wheel shook from 55-70 miles and hour and was a pain to drive. Lights were very dim and wiper blades needed replacing. Back leaked with the rain and my boxes were wet. Truck was worst Uhaul truck I've ever driven and have rented plenty.

Kelly G. 
Rating:
5.0

The employee was awesome. I will definitely reuse this location.

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Professional, prompt friendly staff. Great job.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

Kowena S. 
Rating:
5.0

Charles Culpeper the manager was a true professional who made sure my moving truck rental was smooth and successful. He exceeded expectations with extra CS

Robert B. 
Rating:
5.0

Great job!

Dan D. 
Rating:
5.0

Not a thing. Everyone (Charles and Ty) was very professional and ready to help in any way possible.

Norma C. 
Rating:
5.0

Customer did not leave a comment.

Riochard S. 
Rating:
5.0

Customer did not leave a comment.

Daisy A. 
No reviews have been submitted for this location.

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