Customer Reviews for Pinnacle Storage of Socastee
(U-Haul Neighborhood Dealer)

59 reviews

31 Leisure Ln   Myrtle Beach, SC 29588

(843) 353-4499

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(843) 353-4499

31 Leisure Ln
Myrtle Beach, SC 29588

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented from this location in past and the agent on duty was very polite and most helpful

Pamela M. 
Rating:
5.0

Nice And Helpful Employee

David W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

DARL R. 
Rating:
5.0

Nothing service was wonderful

Courtney D. 
Rating:
5.0

Customer did not leave a comment.

SHELBY B. 
Rating:
4.0

Wanted to rent a trailer one way Price was ridiculous, so had to drive an empty trailer back.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Ms. Wilson was incredibly helpful and friendly! We will be using this location if we need a trailer again!

August D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Emrah D. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Please don't assume that everyone has a "smartphone" for getting the truck key out of the box. I for one would prefer a "live" person.

JACQUELINE H. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

ladimir T. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Pinnacle staff was great and helpful.

Samuel H. 
Rating:
4.0

Very easy process to check-in and check-out.

Devon W. 
Rating:
5.0

We did no know, of course, until after the truck was loaded that the heat did not work in the cab. I think it's a fan blower issue. None the less, my driver had to drive well over 200 miles with NO heat!! This is January and it is cold!! This is unacceptable!

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Nothing

Ralph D. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

This location had new U-Haul Trucks.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Need a call from management for a refund. 336-213-2503. Rob Dworkin

Robert D. 
Rating:
5.0

At Pinnacle Storage in Socastee, Ms Brenda was a great help!!She was courteous, and pleasant. Refreshing to see great customer service these days. She should be commended. I will rent my next uhaul from Pinnacle again!

James T. 
Rating:
3.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Very nice attendant.

Albert P. 
Rating:
5.0

Customer did not leave a comment.

Nigel R. 
Rating:
5.0

Brenda is the consummate professional, and very pleasant to deal with. The location is convenient, the decor is very welcoming, and the facility is extremely well kept and clean. Thanks for making a difficult move easier!

MONAPATTERSON L. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Brenda is Great!! she treated us very nice, please give her a raise$!

MARIO G. 
Rating:
5.0

Everything went smoothly for me

danny F. 
Rating:
3.0

Before going to facility, I checked in online. After arriving at office ( I was the only customer ) it took 20+ minutes. Lady was nice, but her computer skills were Bad. . Apparently my wife's & my phone # were not enough, so I gave her my daughter's # over & over ( 8-10 times ). A couple walked in & she priced a unit to them while I was sitting there

Gary G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

Have dolly in my truck so I don't leave with out And or place a reminder in the app as I'm checking out, to take a pic of items orders with truck. So I had to go inside and wait and interact with your team causing me delays and then. Not good w Covid

Michael B. 
Rating:
5.0

Was perfect. I only wish someone had unloaded it for me.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Skylar B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Erica E. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

I was extremely pleased with Bob at Pinnacle and the UHaul trailer. Everything was first class and very much appreciated.

Rob S. 
Rating:
5.0

Absolutely nothing!!! Pinnacle Storage reps worked with me better than I could imagine. Excellent Service from pick up to drop off..

Jeremy A. 
Rating:
5.0

NO

Jimmy L. 
Rating:
5.0

Customer did not leave a comment.

carmelo B. 
Rating:
1.0

Had to uber here because they couldn't have my truck brought to a closer location. Was quoted a higher price in person than I paid online. Truck had scratches not visibly shown in photos so I had to upload a new side shot. Used up an ENTIRE canister of Lysol wipes cleaning the interior. Smelt like a wet ashtray. First dozen Lysol wipes were black and brown from wiping the seats and steering wheel.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Emery M. 
Rating:
5.0

Customer did not leave a comment.

Cortland S. 
Rating:
1.0

When answering questions for the customer, the people should have some knowledge and not just say I dont know to everything.

Joshua N. 
Rating:
2.0

Customer did not leave a comment.

Danny M. 
Rating:
1.0

Lack of coordination between online app and service locations was non-existent. I will never use UHaul again for a move.

Ben P. 
No reviews have been submitted for this location.

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