Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)

265 reviews

18087 US Hwy 17   Hampstead, NC 28443

(910) 821-3250

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(910) 821-3250

18087 US Hwy 17
Hampstead, NC 28443

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

After drop off we received a call from the staff at Pinnacle. They found straps in the truck and were trying to find the owner of straps. That was above and beyond service. They weren't our straps but again, Above and Beyond!!!!

BRADFORD H. 
Rating:
5.0

Great customer service

WILLIAM Y. 
Rating:
5.0

Great service.

Olen J. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Great Service. I would trust to send my mother their.

CHRISTOPH W. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Samantha F. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
4.0

Too expensive for a single day's rental.

CAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Staff is so nice and excellent customer service .

renee B. 
Rating:
5.0

Great customer service..

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Drew P. 
Rating:
3.0

Customer did not leave a comment.

Kierston H. 
Rating:
5.0

Customer did not leave a comment.

PETERGEORGE M. 
Rating:
5.0

Great staff. Julie was amazing.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
3.0

There's a sign in the back of the truck says you get 25.00 off if clean and sweep. I did this . No refund of $25.00. The last place I rented 2 weeks ago gave me a discount.

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Successfully handled problem identified.

CHESTER B. 
Rating:
5.0

Returning the truck was as easy as it gets. The personell was friendly and polite. Great guy.

jerry M. 
Rating:
5.0

Customer did not leave a comment.

Reis S. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE W. 
Rating:
5.0

Absolutely nothing lady was very polite and very helpful she was a pleasure to deal with.

ERVIN W. 
Rating:
5.0

Excellent customer service

Constance B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

joseph H. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Love dealing with the staff at this facility. Always a pleasure to work with

Troy H. 
Rating:
5.0

Customer did not leave a comment.

Nathen M. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

JACOB L. 
Rating:
5.0

This was a super easy transaction..... I went into the office at pinnacle storage and received a quote on the spot. Called back later that day and reserved the truck. I went in the morning I was supposed to pick up the truck and because I filled out all my info on-line just had to grab the keys and load it up.

Gary D. 
Rating:
5.0

Great customer service and attention to detail

George P. 
Rating:
2.0

Customer did not leave a comment.

DAMIAN M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Easy drop-off, professional person handled the check out well

Steven M. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

We've used this particular place twice. Both times we got fantastic service.

KEVIN F. 
Rating:
3.0

Make it easier to pick up/drop off equipment with a more obvious key drop box.

AARON B. 
Rating:
5.0

I had a great experience. Your rental agent was fantastic to work with..

Ray B. 
Rating:
5.0

Just grease the door hinges on that truck, other than that, everything went smooth. Thanks, Keith

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

This location is an asset to Uhaul! I have never met friendlier or more accommodating. Just wonderful all around!

Billy B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA G. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Pinnacle in Hampstead and the young lady working at the time were EXTREMELY helpful, friendly, generous, and all around top notch.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Jay K. 
Rating:
5.0

This Pinnacle Storage location is first rate. They have a clean, organized facility staffed with very competent staff

DALE D. 
Rating:
3.0

See above comments

Peter C. 
Rating:
4.0

Customer did not leave a comment.

Alicia P. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
3.0

Customer did not leave a comment.

Randall A. 
Rating:
5.0

Customer did not leave a comment.

Irl D. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

They went above and beyond to make my experience a good one. Highly recommend their friendly service.

EMILY E. 
Rating:
5.0

Great customer service!

Brittany K. 
Rating:
5.0

Super friendly staff at this location and at Hampstead Storage who helped us find the truck at Pinnacle. They were both superior! It was by far the smoothest rental experience we have had!

Joseph D. 
Rating:
3.0

I'm not recommending uhaul ever again to anyone!

Joann D. 
Rating:
1.0

Horrible. They added gas charges and extra mileage charges unnecessarily. We filled up and swept truck out before returning. They were not available for return. We dropped keys off through mail slot 1 day early. We called and left a message saying we returned the truck early. No response. I called again the next day and left another message. They did not return my call or confirm receipt of truck. Dissatisfied and disappointed with the fraudulent charges they added to my account. Will not ever use them.

David M. 
Rating:
5.0

Customer did not leave a comment.

Judy C. 
Rating:
3.0

there was supposed to be a code available to access the key to the truck. i had to call customer service to get the code. other than that, all good

glenn H. 
Rating:
5.0

ALWAYS A great experience! Clean, professional and friendly facilities. Vernel is like renting from your mom or your grandma. There's another rental facility closer to me, I will go the extra couple miles to visit this location.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

This location was the 3rd attempt at picking up my reserved truck. So Pinnacle was great to work with however the overall experience was disappointing.

jason P. 
Rating:
5.0

Customer did not leave a comment.

RUSTY S. 
Rating:
5.0

we were in and out and everything worked out great.

patrick G. 
Rating:
5.0

Keep up the good work.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
2.0

It would of been better if she was more knowledgeable, was unable to help me .

Alissa P. 
Rating:
5.0

Customer did not leave a comment.

Lana C. 
Rating:
1.0

What I was expecting to be ia 19.95 rental turned into 96 and some change. That was after an estimate of 60 something and the final charges was 96.00 for three pieces of furniture excuse me four pieces of furniture. I could have had it delivered and carried into my house for cheaper than that. Will not use this U-Haul again.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

The uhaul blanket/ pad bag which has a plastic break-a-way lock on it only had 2 blankets in it. It states there should be 5 of 6. Who the hell is counting them before locking the bag? I hope other customers aren't being charged for missing blankets!

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Beverly G. 
Rating:
5.0

The customer service was the best!

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

I opted for the online pickup, only to have the app tell me to go inside and grab the keys. I thought there would have been a lock box with a code or something. Of course the man was out to lunch when we got there so we had to come back, which was annoying since we were on a tight schedule. I would reconsider how online pickups are handled. Overall the location and the man at the storage place were great and the truck we were given was just fine but the whole going inside and grabbing a key was not what the uhaul app said with "pick up anytime".

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Katherine L. 
Rating:
5.0

Only negative thing I can say is they charged me way to much to dispose of a few pieces of card board. $43.00.. ouch

Richard W. 
Rating:
5.0

I was very pleased with the overall experience with the staff and Uhaul equipment. Would highly welcome this location for a great Uhaul experience.

ronald W. 
Rating:
5.0

We continue to use Coastal as our preferred site. Great service and staff

Edwin L. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Danita S. 
Rating:
5.0

Customer did not leave a comment.

Danielle K. 
Rating:
5.0

Customer did not leave a comment.

anne C. 
Rating:
5.0

Customer did not leave a comment.

Ferrell D. 
Rating:
5.0

Customer did not leave a comment.

Danita S. 
No reviews have been submitted for this location.

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