Customer Reviews for Pinnacle Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pinnacle Storage

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Brittany K. on

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Great customer service!

Joseph D. on

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Super friendly staff at this location and at Hampstead Storage who helped us find the truck at Pinnacle. They were both superior! It was by far the smoothest rental experience we have had!

Joann D. on

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I’m not recommending uhaul ever again to anyone!

David M. on

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Horrible. They added gas charges and extra mileage charges unnecessarily. We filled up and swept truck out before returning. They were not available for return. We dropped keys off through mail slot 1 day early. We called and left a message saying we returned the truck early. No response. I called again the next day and left another message. They did not return my call or confirm receipt of truck. Dissatisfied and disappointed with the fraudulent charges they added to my account. Will not ever use them.

Judy C. on

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glenn H. on

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there was supposed to be a code available to access the key to the truck. i had to call customer service to get the code. other than that, all good

Timothy G. on

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ALWAYS A great experience! Clean, professional and friendly facilities. Vernel is like renting from your mom or your grandma. There’s another rental facility closer to me, I will go the extra couple miles to visit this location.

Karen B. on

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Judy C. on

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Angela M. on

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Shannon B. on

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jason P. on

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This location was the 3rd attempt at picking up my reserved truck. So Pinnacle was great to work with however the overall experience was disappointing.

RUSTY S. on

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patrick G. on

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we were in and out and everything worked out great.

Donna S. on

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Keep up the good work.

Kevin M. on

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Alissa P. on

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It would of been better if she was more knowledgeable, was unable to help me .

Lana C. on

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Michael M. on

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What I was expecting to be ia 19.95 rental turned into 96 and some change. That was after an estimate of 60 something and the final charges was 96.00 for three pieces of furniture excuse me four pieces of furniture. I could have had it delivered and carried into my house for cheaper than that. Will not use this U-Haul again.

John D. on

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Kevin K. on

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The uhaul blanket/ pad bag which has a plastic break-a-way lock on it only had 2 blankets in it. It states there should be 5 of 6. Who the hell is counting them before locking the bag? I hope other customers aren’t being charged for missing blankets!

Beverly G. on

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Michael J. on

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The customer service was the best!

Christopher B. on

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Benjamin S. on

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I opted for the online pickup, only to have the app tell me to go inside and grab the keys. I thought there would have been a lock box with a code or something. Of course the man was out to lunch when we got there so we had to come back, which was annoying since we were on a tight schedule. I would reconsider how online pickups are handled. Overall the location and the man at the storage place were great and the truck we were given was just fine but the whole going inside and grabbing a key was not what the uhaul app said with "pick up anytime".

Katherine L. on

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Richard W. on

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Only negative thing I can say is they charged me way to much to dispose of a few pieces of card board. $43.00.. ouch

ronald W. on

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I was very pleased with the overall experience with the staff and Uhaul equipment. Would highly welcome this location for a great Uhaul experience.

Edwin L. on

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We continue to use Coastal as our preferred site. Great service and staff

Troy C. on

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Danita S. on

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Danielle K. on

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anne C. on

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Ferrell D. on

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Danita S. on

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Ferrell D. on

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Nice people. Quick and easy service. Truck was ready for me as promised.

terrell B. on

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JoAnn P. on

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Stephanie O. on

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Raymond S. on

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The truck I rented served my purposes nicely but, it did have soft brakes it seemed. I had to push quite a bit down on the pedal. I do not feel I would have had a great experience had I needed to go longer distance or in a hilly terrain. Otherwise excellent service!

melinda H. on

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Erin C. on

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Patrice P. on

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Paricia D. on

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Anita T. on

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Robert S. on

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Eric F. on

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Make the app work

Marvin F. on

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Make sure to underscore that there are no free miles on a truck rental (the$19.95 rental).

RICHARD L. on

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david C. on

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dawn G. on

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The girl was nice and took care of the check with only a key and have a great day

James L. on

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Tamra R. on

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Wonderful place to do business!

Edwinearl L. on

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CAROL G. on

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Stephen L. on

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Scott F. on

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Patricia H. on

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Jimmy S. on

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All's good thank you!

Tim H. on

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Do not add things to the bill that the customer does not ask for or is not offered! They added a safe move coverage to the bill that I did not want and refused to remove it.

Kelli F. on

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Greg S. on

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Key was not available for self-pick up. Was told by Craig I would receive a discount after waiting 45 mins for the store to open- no discount received. I understand things happen, but my time is valuable to me and those who were helping me move. I was embarrassed for attempting self-pick up.

Michelle D. on

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tenant -must have been her 1st day- not very professional or helpful

Chris H. on

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KEVIN O. on

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GINA B. on

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TERRY L. on

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James A. on

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Tracy M. on

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Frances B. on

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DENISE F. on

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Tennille A. on

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The lady at the front desk was very helpful and polite. The truck was easy to collect and return! I would definitely recommend.

Sherry T. on

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Joyce M. on

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There is no way the mileage was 204. The most it could be is 182. We left the truck clean and should not be charged $25. Very disappointed in being overcharged.

CAROL V. on

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I only needed the van for one hour and only went 4 mi. RT. The rate I ended up paying was for 24 hrs. Not sure it could have been any cheaper.

Christopher W. on

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I wanted to pay with another card. The lady told me it had already been paid for. Thought it had already come out of my account, but it came out next day leaving my bank account overdrawn. So additional fees will follow. 3 $35 overdrawn charges charged due to other things I purchased that day. Little frustrated about this. Plus I returned truck one day early and used 300 miles less than allowed, but price didn't come down at all. Otherwise, worked very well for my long drive.

Alan B. on

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Great people. Thank you so much for all the help in our move to the area.

DARLENE C. on

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Lesya H. on

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One suggestion or complaint I want to pass along. Drop off was cumbersome, if you don't have a smartphone it is impossible to drop off successfully. You need to make sure you have a data on your phone and log into the Uhaul Website, then you gotta take photos of the truck (which I understand). From what I was told I drop off truck and leave keys in the drop off bin and that was all. overall the experience was seamless until the drop off came into play. Maybe there can be an easier way to drop off truck in the future.

Jason J. on

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Easy, fast drop-off

Michael H. on

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Very clean facility and helpful staff

Mark M. on

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Barry S. on

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Brian Swan was great to work with!

kent W. on

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was great...1st rate

alta A. on

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Danny G. on

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Leslie G. on

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steven L. on

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Richard N. on

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DK M. on

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Perfect experience. No improvement needed.

Bernard R. on

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WANDA F. on

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Kenneth W. on

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LORI B. on

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janet C. on

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LINDA L. on

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GEORGE O. on

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LINDA O. on

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Mike is thorough and gets you in and out in a timely fashion. Highly recommend.

Joseph N. on

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Cruise control on vehicles.

Randy B. on

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I will verify the mileage next time. I took pictures of the odometer before I pulled out and there was a 2 mile discrepancy