Customer Reviews for Pinole Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pinole Express

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Robert V.
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Not much I can think of to improve. It was pretty good overall. There was some minor debris in the van but it was very minor.

nancy L.
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Customer did not leave a comment.

Eden M.
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Attendant at Pinole U-Haul spot was great. Truck itself was standard U-Haul mess. Truck bed door was open, cab of truck messy and dirty seats, dash, floor of truck. Truck availability was Terrible, we live in oakland, had to come 20 miles to Pinole for the truck. The location itself was a gas station, simple easy process. Truck photos were not up to date. That part took a long time to assess in the beginning.

Jojo C.
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Better customer service. The agent in this location was rude and not helpful. There are missing part in the truck like window handle and side mirror knob.

Lonnie R.
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Customer did not leave a comment.

Greg O.
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Clean the trucks inside the cab and back trailer.

AHSAN K.
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Customer did not leave a comment.

Alfredo G.
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Customer did not leave a comment.

michael L.
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Job well done. Keep up the good work.

DARSHAN A.
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Read above !!!

David G.
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My reservation was canceled and I had to make special accommodations to shift my pick up location. The only high light to this process was the customer service at the local gas station where I picked up the vehicle!

Tawn S.
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Customer did not leave a comment.

THARAVOUTH T.
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When I rented the truck, contract number: 96201533 from this location, I did not get receipt. They got my email incorrectly. My correct email was: ttan94547@yahoo.com. I used the truck for 2 and half hours on 7/28/2020 from 2:23 pm. After that I returned right away the same day @ 5:00 pm. I gave the key back to attendant and he said they would send me an email to confirm. No email received because obviously they got my email incorrectly. And they charged me extra $20 plus tax, $21.70 for after hour. How could be after hour while the attendant was there. I used the truck less than 3 hours, less than 24 hours contract. After hour charge $21.70 was invalid charged. I called UHAUL to complain, and I was told someone would call me back, but no call received. My phone # (510)219-2683. UHAUL reps always have tricks to cheat its customers.

BARBARA D.
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Customer did not leave a comment.

Gerald W.
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Drop off was also a gas station. Super convenient. Seamless checkout.

BARBARA D.
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Customer did not leave a comment.

martin T.
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Poor customer service and experience. According to my husband the representative was rude. Additionally, the price I was quoted over the phone and the amount charged are drastically different

Catherine G.
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Customer did not leave a comment.

Judith H.
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Very nice people and in and out quickly.

Kip T.
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The inside of the van could definitely use a deep cleaning. But rest of exterior fine. Really convenient and easy online rental process and quick pick up process. I would have appreciated someone checking out the van condition upon drop off so I could trust I wouldn't be accused of something later on being that it is parked in a gas station lot. My husband took pics just to be sure we were covered on our end. But the employee was busy with customers at the gas station.

George H.
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Great convenient and fast service no improvement needed

Michael W.
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Busy gas station and min mart. Very busy, only one person working.

Alhassan S.
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For mobile customers, please verify on your app that they'll have to go into the gas station's store and pick up the key to the truck or van. I was trapped trying to figure out where to get the key and I was a day late to leave my apartment and had to pay $135 for that day to the apartment management.

Kip M.
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Take care of your uhaul customers equally as ur convenience store customers

Goodluck M.
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Customer did not leave a comment.

Mark W.
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Next level customer experience! They just took excellent care of us. We were upside down in our move and UHaul came through with the truck we needed. No stress. Very easy to sign up and turn in. People were great. Truck was easy to operate and in fine condition.

Candace A.
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Customer did not leave a comment.

Mercedes W.
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Customer did not leave a comment.

JULIE R.
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A little bit expensive from when I used one last. No ramp was with the truck, had to pay extra for mileage & gas.

Armando G.
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Service was friendly. Easy to work with. Thanks

Sherry J.
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Good location with streamline processing!

selson J.
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Great attendance!

Ebone W.
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Fix your tucks, give discounts, fix the gas tanks!

Angelina J.
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The employee was a very nice gentleman and was very knowledgeable of his job. Thanks to him & had a great experience!!!

Mario C.
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Customer did not leave a comment.

Damien H.
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Customer did not leave a comment.

Jessica M.
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Customer did not leave a comment.

Felicity H.
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They marked an inaccurate start mileage and inaccurate return time and charged me over $450 for a 10 mile trip. Poor experience overall. I will never rent from this location again. Poor attention to detail and did not provide receipt in timely manner.

Jesus R.
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Customer did not leave a comment.

thomas R.
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I had to drive with the windows open for 200 miles because of the overwhelming stink of the the deodorizer they used in the cab ! never again

Jana P.
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The online / phone check-in process was more complicated than I anticipated (it was my first time using this method)... But it all went smoothly. Next time I'll probably just work with a rep in person, as I feel it's simpler. This has been my favorite go-to spot for UHaul rentals for years now, and I still feel the same after my recent experience. Thanks!

Anthony A.
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Nothing. The employees were very nice and patient. I felt good about them!!!!

Noah H.
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Once their contract ends , and they find out stay is longer than they expected allow them to make new contract so monthly rate isn't so high

Mark D.
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Fix app Train staff Don't fuck over long time customers

George H.
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Customer did not leave a comment.

Fua K.
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uhaul.com confirmed this location for pick-up on a sunday. when i arrived -- the employee there told me they were closed. luckily, he made and exception and allowed me to pick up the truck.

teri D.
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Great service, professional and friendly.

Eddy E.
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Customer did not leave a comment.

max B.
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Customer did not leave a comment.

Davian N.
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Stop sending me to 3 different uhaul locations for a 10ft truck! Be more adamant with calling me back. Leave a voicemail. Call back an hour later instead of the constant bouncing back & forth all over the bay area.

Robert C.
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I made reservation over my smartphone and went to pickup location as directed. Employee told me they were not open for rentals on Sunday. I showed him the confirmation and pickup time and location on the app. He said I know it says that but we dont rent on Sundays. You can wait til the manager gets here. An hour later the manager arrived and told me the information on the app was incorrect but he would make an exception. I did received the rental however 90 mins after my scheduled pickup.

SHARON G.
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Well I made my reservation for concord for a17 ft truck got the confirmation that night to pick it upstairs 8:30 am on the 9th I get another confirmation at 8:00 am that I have to got to Pinole to pick up a 15 foot truck and I had to pay the mileage for Pinole back to Pinole that was 48 miles extra that I was charged for the truck transmission slips big time

kenneth W.
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the station owner not very friendly added insurance without asking if we wanted it, when returning truck did not tell us what we owed nor did he give us a receipt

denna E.
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Best uhaul experience of my life. Raj was super friendly. Would highly recommend

JAY S.
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Customer did not leave a comment.

Angel R.
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Customer did not leave a comment.

Rosaline B.
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The equipment was clean but it was smoking from underneath. Caused much concern. The instrument panel read normally. It was very concerning and caused me to stop frequently. Was always concerned it would blow up or something.

THRESSA A.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

bryan G.
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Everything is good

Stephanie A.
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Customer did not leave a comment.

Nick J.
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This Location is very friendly and Fast service. The Customer service Agent RAJ was very helpful in guiding us to how many boxes we would need and what size truck would work best. Customer service at its finest. WAY TO GO U-HAUL!!

Timothy L.
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Customer did not leave a comment.

Francisco V.
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Took an hour to get the keys. It was really upsetting. The truck was dirty. Didn't check cause I was upset by then.

roger H.
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Customer did not leave a comment.

Allan A.
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Customer did not leave a comment.

Shavonna S.
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Customer did not leave a comment.

Mafileo A.
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Customer did not leave a comment.

Bill H.
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Customer did not leave a comment.

vincent S.
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This was without doubt the best rental truck experience I have had and I have moved many times over the years. The truck was brand new and perfect. The customer service was pleasant and professional. Every thing was ready to go very quickly.

Jesse R.
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Customer did not leave a comment.

WIlliam C.
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Customer did not leave a comment.

James L.
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Didnt have the equipment needed otherwise it was cool..

Lynette L.
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the truck was there and was clean was in and out in no time good experience.Thank you Lynette

Mark F.
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Customer did not leave a comment.

James P.
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Customer did not leave a comment.

Lloyd M.
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N/A

Gloria N.
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The location was closed on Sunday, so the person working the gas station came out and stated the gas gauge was at the level needed to return it. However when I received my receipt it stated that I brought it back at 1/2 a tank instead of 5/8. I only went a total of 7 miles and yet they charged me for 3 gallons of gas. I called the 800 number only to be told that I needed to speak directly to the location. She provided me with a reference number and stated that I will receive a phone call from them within 72 hours. This was 5 days ago and no phone call. I will no longer rent from a location that is closed on the day I need to return the uhaul.

Larry Y.
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Customer did not leave a comment.

patricia F.
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I was in a pinch. And these men rented me a truck for four hours and it was enough to get started on a project I had right here in town. Pinole California. I couldn't be happier with the service. They were amazing five stars for sure

EARL S.
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Got charged for a uhaul in Phoenix. I live in nor call. How does my credit card # get there? I will do my best to never rent a uhaul unit again.

Gary H.
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Customer did not leave a comment.

Crispulo F.
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Our reservation address was sent to another uhaul location. It took an hour to process and locating our reservation confirmation, It did not help if the personnel on duty was new to his job as well. The error completely lies on the reservation department. This needs attention to details and needs improvement.

Damien G.
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Equipment was available immediately, excellent customer service both for pick up and drop off of equipment. Auto trailer was in good repair and performed well without any issues

louie B.
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Customer did not leave a comment.

Charles D.
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Customer did not leave a comment.

ilettelashea O.
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You quoted us a price of $62.00 but the final cost was about $90.00. We only had the truck for a few hours and put the gas back in the truck. Can management please call

Arthur S.
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Customer did not leave a comment.

Anthony G.
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Customer did not leave a comment.

Gustavo G.
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Everything was excellent. Highly recommend

Patrick P.
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Truck still had garbage in the back Was given almost on empty, barely an 1/8 of a tank.

Sylvester G.
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Customer service was great.

Quatasia W.
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Customer did not leave a comment.

Naveed A.
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Customer did not leave a comment.

Bo F.
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Very nice rep>

Carol S.
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THIS COMMENT DOES NOT PERTAIN TO RENTAL PICK UP LOCATION! Comment for Uhaul NATION-WIDE online rental order: When I went on to Uhaul.com to make my initial Uhaul rental truck reservation, I also rented 2 dozen furniture pads. When I arrived at my Uhaul rental pickup location, the 15' truck was ready to go, but this location did not have the 2 dozen furniture pads I ordered in stock. The rental location manager informed me that uHaul unfortunately has no system to check inventory for moving supplies add-on's at truck rental pick up locations. uHaul.com can improve the customer experience for the customer by either: 1. Giving customer disclaimer that they should contact their confirmed truck rental pickup location to make sure their add-on moving supplies are available at their truck rental pickup location. 2. Creating a system for themselves (uHaul Nationwide) that is able to check specific location moving supply inventory, to make sure customer will be able to pick up truck rental AND the moving supply add-on's they ordered online from uHaul.com at time of reservation!! At the last minute, after picking up my truck rental, I had to scramble and find a different uHaul location to pick up my rented furniture pads. This was super inconvenient.

Robert L.
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Customer did not leave a comment.

Ron S.
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Customer did not leave a comment.

Artemio G.
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i actually submitted a COMPLAINT regarding this matter and location about a week ago and no one has gotten back to me TO THIS DAY. i am very VERY dissatisfied with the kind of service i was given. this location is not very professional, as they passed me off to a representative that works at a neighboring Chevron that was definitely not in the mood to help me in the least bit. don't even get me started on the Richmond location representative that helped me pickup an online order. both locations, excuse my language, but FUCKING TERRIBLE.

marcia C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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