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Andrew R
Customer Reviews for Pioneer Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing it was just what we needed,went from Ohio to Florida without any problems
douglas sUhaul is pricing themselves out of business. Nothing wrong with the people renting out the trucks/trailers but over $600 is a little high for just a car trailer
Levi FOutstanding customer service.
kurt tVery friendly and helpful. Great place to drop off!!
Rick BThe computer system needs to be updated!!!! The system froze several times and had to be rebooted twice just to complete a simple transaction. The store is fine, the computer system powering it is not good at all.
Jackie DI was happy
Lee LEasy in and out. He helped me get hooked up and was there after hours when I pulled in. He jumped out of his truck instead of going home just to help me unhook. Wonderful service, I will use them again!
Leslie MNice people
George RNa
Kenneth SKnow what you're doing And know the the answers to the questions about the rental
Kenneth SVery good service
CHARLES RThe uhaul smelled like cat pee and I was covered in cat hair when I got out of the uhaul. Just unimpressed it was not cleaned out properly.
Randy MThe only problem I had was that our first order was canceled. Fortunately, I called to confirm our order a week before we needed it and the second time Aaron got it right and everything was perfect from then on! We will definitely rent from this group again!
kendra rNo improvement needed. The gentleman that assisted me was excellent. I will be back! Mike
Michael tEvery thing went well
KERMIT sThe people at Pioneer Auto were kind and professional.
Timothy MVery friendly and helpful to get me on my way!
Brian TThis place was extremely helpful , helped us get unhooked and on our way, would highly recommend this place
DAVID LThe truck had mud/dirt in back and on the driver's side floor
SCOTT WVery efficient and helpful! Thank you
Diana TGuys are awesome! Just what we've needed for different projects. Good price and worked out great!
kelly fThe staff at Pioneer Auto went out of their way to help us out. Thank you, thank you.
caroline rThis location was great to work with and the equipment functioned as expected. My complaint is with the reservation system. I initially reserved a trailer at a location 1 mile from my house and it was changed--twice--to a location 20 miles away. I only knew of the second change because I called UHaul to fix an error in the reservation dates. So I had to drive 80 miles total (plus spend over two hours of my time) to pick up and return the trailer instead of having the convenience of getting the equipment locally as I originally reserved.
Jared MGuys were great to deal with! In and out and on my way. Very good service.
don sRented the 5 X 9 trailer with ramp, pulled very well. Nice trailer.
John Svery good people at this location
kirk rOverall it worked very well for us!!
brandon eAwesome People at this location.
John RThis was a wonderful experience. With how peticular the website was to reserve a car trailer online, I thought this would be a pain in the neck in the store. I was delightfully mistaken. Thanks to checking in on the line it was decently quick from talking to the uhaul guy to hooking the trailer up. He even helped and did most of the hook up and was genuinely a nice guy. Thank you so much.
Oscar HThese guys saved me when the rental place in Archbold ohio failed me. Reserved a rental called to check on it three days early and they STILL didn't have it when promised. Pioneer hasd the rental I needed and I was out in under a half hour. Will be my go to place from now on.
Bruce GThis is not the correct address, it is actually like a half mile down the road from here. The pictures on the site and this address take you to the wrong place.
Jonathan MAllow one day rental at a lower price
Tim CThey were quick and helpful.
Jeff MThe man saw us coming and literally met us in the parking lot. He inspected our vehicle promptly and asked us if we have any problems or concerns. Check out was just as fast as pick up.
ARTHURJOHN RStart with a full fuel tank
TERRY PService time to get the reserved vehicle took over 30 minutes. Staff was very friendly and helpful given the several changes in date that we needed.
Harold MNo problems whatsoever. Staff helped us right away.
Carrol EAaron -great customer service!
Doug GPrice is too high for trailers. Was cheaper to rent an entire truck than a trailer
ADAM CGreat service! Quick check in check out.
Alice S??
SCOTT BCustomer service was phenomenal!!! They made us feel very welcomed and answered any questions we had.
Joseph GWe were told by the original renter that we had an "undetermined" destination, so we could return the trailer at any Uhaul. We were on our way to one such location, when we received a call from the Bremerton Uhaul. The guy wanted to know when we were bringing it back, he stated we had to bring it back to that location. We were over half an hour away at the time. I called back after speaking to my SO and a very agitated, rude lady answered. She spoke over me, and told me "there was no way the renter told you that because we dont do that". She refused to listen to me and then on top of it, tried to sell me storage. We ended up, ONCE AGAIN, driving way out of our way to appease U haul. Oh the way there, I did speak with a customer service rep (like the 4th time here) whose name was Ebony and she was very kind and helpful. When we returned the trailer, the staff were nice in person. Overall, this experience has made us very hesitant to ever deal with Uhaul again as it was more hassle than it was worth and the comapny, while having some very nice employees, seems disorganized. It makes an already stressful moving experience way more stressful.
clint kPlease improve your software to help your dealers get us out the door faster. THE RENTAL PERSONNEL DO AN EXCELLENT JOB, but they always have problems with the software "locking up" when completing the rental contract.
jim lI've rented sever other times before. The past two times, it took less than 15 minutes to get the trailer and go...and that was without a reservation. I'll definitely rent again!
jim lThis was the second time I rented a 5 x 9 open trailer. It took only 15 minutes from the moment I walked into the store until I was hitched up and driving out the driveway. I will definitely continue to use Pioneer Auto Center in the future.
jim lChange all of the negative signs (with "No" or "Not") in to positive statements. Example: change "Uhal does not accept checks" to "Uhal accepts credit cards and cash only." Much more friendly. There were many negative signs which made the environment daunting. Staff was friendly. Service was excellent.
andrew gU haul States if you bring the truck back under the the gas line it charges you 4.00$ a gal however uhaul will not apply a fuel credit if the vehicle was over filled there's a two tier system that only benefits uhaul and uhaul won't permit it's customers a credit or payback for overage on fuel expense this is intolerable to me as I followed their rules in other words tough luck what's theirs is theirs and what's yours is theirs it's not fair I'm not a rich man I should have been reimbursed the extra fuel I put in the vehicle I will not be using U-Haul again I will use Ryder truck. Sincerely Paul Giles
larry jPioneer Auto Center was excellent. What I do not understand is why, after reserving the trailer six months in advance, I had to drive 30 miles one-way to pick up the trailer instead of at the requested location 4 miles from home. The trailer was in good shape except one of the tie-down straps was worn half away. It would have been OK for my car, but if my car were higher or had bigger tires, the worn section may have been exposed. If dimensions of the deck were given online, I missed them. Instead of a solid deck, the trailer had two runners. The open space between the runners was almost the same as the distance between my tires. For safety, I did not use this trailer.
William BThe on line registration and product reservations is complicated and unclear.
Richard S