Customer Reviews for Pioneer Lanes LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pioneer Lanes LLC

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Amy S. on

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Not impressed with the overall Uhaul experience. Nothing personal towards Pioneer Lanes. It was a frustrating process to have a reserved truck for over a week and find out the day prior that we had to drive an hour to pick up our Uhaul. Granted that allowed the additional miles for the rental however, it was our gas/mileage in our vehicle to drive an hour and back to pick the truck up not to mention replace the gas in a 26' rental truck! The best part is they added insurance that I had declined to my bill for $42 and charged it to my credit card. Had I not looked closely at my contract/receipt I would have never known. Immediately I reached out to Uhaul asking to be refunded...they agreed. That was 2 weeks ago,still no refund! I feel that there should have been more of a discount offered for us going out of our way to earn them commission on a truck rental!

James S. on

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Truck was not swept out from previous user, we had to sweep it out before we put any of our contents into the truck, Other then that, the truck was very well maintained.

Charles H. on

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Shawn S. on

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The staff at Pioneer Lanes was very helpful.

Beth M. on

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John K. on

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Took over a week to log in our trailer after we dropped off. U Haul International was chasing us by phone and email to see if we had stolen the trailer.

Shirley H. on

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PAUL R. on

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This is not the 1st time at this site. I have used them several times and each time they have done something to show their customer service skills.

Theresa P. on

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Jordan G. on

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Rod D. on

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Asami H. on

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Scott M. on

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Michael R. on

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TIMOTHY D. on

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ADAM L. on

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Stop sending multiple emails.

Garden Party Flo C. on

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Great customer service at this location. They called prior to pick up to ensure that I had rented the correct vehicle and made sure all was in place for fast pick up and return,

Leon D. on

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The gentleman at Pioneer Lanes, was VERY helpful and I was able to get a bigger truck than I ordered, with a 2 day notice. I would recommend this location to anyone.

Caleb S. on

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mike w. on

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Sherry M. on

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James H. on

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Making my reservation online was great. What I didn't appreciate was the need to drive from Dubuque, IA to Platteville, WI to pick up this trailer and then had to pay additional tax because I was forced to pick up in WI. A better Client Experience would have had UHAUL delivering the trailer to a closer location. At the very least, I should have been offered a discount.

Jann H. on

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mike d. on

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Jacalyn B. on

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Jeremy M. on

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Straps for securing larger items and multiple levels of boxes could've made my move across town one or two trips. But, even with limitations, I was able to move across town in 3 trips and had no problems with equipment. The vans had a lot more room than I anticipated.

David P. on

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Mike K. on

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terese s. on

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The people at the bowling alley that sign you in and out have the personalities that don't belong in customer service it makes your company look bad if they don't want to do the job maybe you should look for someone else to sign people in and out I believe it was the manager or owner not sure he was not very friendly at all.

Brianna M. on

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Pioneer L. on

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John V. on

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Gas tank was 1/16 below half when we picked up the truck, yet we were expected to bring it back with half a tank. Also, we were charged for 12 blankets that we didn't use because we'd changed our mind at pick-up time, but at drop-off time we were still charged. We were told there will eventually be a credit to our account. Please make sure. Otherwise the experience was excellent.

matt o. on

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Pioneer L. on

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Great Location no dirt or mud to trudge through, nice people.

Phoebbe B. on

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bECCA H. on

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Donald S. on

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rich d. on

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Everything was perfect!!!!!!!!!!!!!!

DAVID R. on

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The gentleman we dealt with was outstanding! He went above and beyond, we had our trailer break and needed a tow dolly close to closing. Despite being really busy he took the time to set us up for a rental. Great experience!

Joy B. on

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KEN w. on

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MATT L. on

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JONI B. on

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Staff was great to work with!

BRUCE W. on

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You originally had me scheduled to drop off at Country Crossroads Floral and Gifts at 1315 Pioneer Rd in Platteville WI. When I arrived at that location all it was was a gravel lot with what looked like an abandoned building. Even though their web site said they were open there was no one to be found. I will not work with them again. I took the trailer to Pioneer Lanes. I have rented and returned trailers to them before, they are always friendly and helpful with what you need. I will only be working with them in the future. .

ty h. on

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Todd G. on

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KAREN D. on

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Brook S. on

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Just a drop box for the key.

David K. on

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The website should have stated that I would need a 4 prong for the electrical. I had to run to the store to purchase an adapter