Customer Reviews for Pioneer Lanes LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pioneer Lanes LLC

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Rod D. on

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Asami H. on

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Scott M. on

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Michael R. on

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TIMOTHY D. on

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ADAM L. on

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Stop sending multiple emails.

Garden Party Flo C. on

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Great customer service at this location. They called prior to pick up to ensure that I had rented the correct vehicle and made sure all was in place for fast pick up and return,

Leon D. on

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The gentleman at Pioneer Lanes, was VERY helpful and I was able to get a bigger truck than I ordered, with a 2 day notice. I would recommend this location to anyone.

Caleb S. on

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mike w. on

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Sherry M. on

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James H. on

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Making my reservation online was great. What I didn't appreciate was the need to drive from Dubuque, IA to Platteville, WI to pick up this trailer and then had to pay additional tax because I was forced to pick up in WI. A better Client Experience would have had UHAUL delivering the trailer to a closer location. At the very least, I should have been offered a discount.

Jann H. on

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mike d. on

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Jacalyn B. on

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Jeremy M. on

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Straps for securing larger items and multiple levels of boxes could've made my move across town one or two trips. But, even with limitations, I was able to move across town in 3 trips and had no problems with equipment. The vans had a lot more room than I anticipated.

David P. on

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Mike K. on

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terese s. on

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The people at the bowling alley that sign you in and out have the personalities that don't belong in customer service it makes your company look bad if they don't want to do the job maybe you should look for someone else to sign people in and out I believe it was the manager or owner not sure he was not very friendly at all.

Brianna M. on

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Pioneer L. on

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John V. on

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Gas tank was 1/16 below half when we picked up the truck, yet we were expected to bring it back with half a tank. Also, we were charged for 12 blankets that we didn't use because we'd changed our mind at pick-up time, but at drop-off time we were still charged. We were told there will eventually be a credit to our account. Please make sure. Otherwise the experience was excellent.

matt o. on

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Pioneer L. on

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Great Location no dirt or mud to trudge through, nice people.

Phoebbe B. on

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bECCA H. on

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Donald S. on

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rich d. on

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Everything was perfect!!!!!!!!!!!!!!

DAVID R. on

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The gentleman we dealt with was outstanding! He went above and beyond, we had our trailer break and needed a tow dolly close to closing. Despite being really busy he took the time to set us up for a rental. Great experience!

Joy B. on

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KEN w. on

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MATT L. on

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JONI B. on

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Staff was great to work with!

BRUCE W. on

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You originally had me scheduled to drop off at Country Crossroads Floral and Gifts at 1315 Pioneer Rd in Platteville WI. When I arrived at that location all it was was a gravel lot with what looked like an abandoned building. Even though their web site said they were open there was no one to be found. I will not work with them again. I took the trailer to Pioneer Lanes. I have rented and returned trailers to them before, they are always friendly and helpful with what you need. I will only be working with them in the future. .

ty h. on

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Todd G. on

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KAREN D. on

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Brook S. on

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Just a drop box for the key.

David K. on

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The website should have stated that I would need a 4 prong for the electrical. I had to run to the store to purchase an adapter

Mike C. on

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MIKE K. on

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Mike K. on

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ken s. on

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LUELLA K. on

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I've been using uhaul often over the last 2 years or so. Of the many locations that I have picked up and dropped off equipment, I prefer Pioneer Lanes. In general, the service is quick and friendly. The young man who is normally present is helpful and never balks at taking time out to help you (even when it's sub-zero temps and snowing.) However, there is an older gentleman who is there periodically. Not only is he not helpful but rude and dismissive. A few months back, I walked in to pick up a trailer that I had reserved. I had my two toddlers with me and expected it to be a short visit as normal. The older gentleman informed me that he wouldn't help me and that I could wait 45 minutes for someone else or go away. I chose to leave and rent from a different location. This time when I went in to drop off the trailer, having already disconnected it and left it in it's correct location, the same gentleman informed me that he had no time for me at that moment, I was "out of luck", and should come back later. I let him know that I was just dropping off and had already taken care of everything to which he replied, "Fine, whatever." Thankfully, a young woman present took down my name so that my paperwork could be processed later. After working in the customer service industry for 8 years as an employee and 3 years as an owner, this kind of behaviour and attitude is inappropriate and off-putting. Having had great service from Pioneer Lanes in the past, I still plan to use them for my rental needs. But if this had been my first or second visit, I would not be returning to this location.

Carol F. on

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Have a few more trucks, pick-up and a 20' otherwise a utility trailer would have been fine too. Loved the person who waited on me. He was kind and considerate. Made my day special.

MARUF A. on

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I am happy with their service and I will definitely recommend my friend to rent U-HAUL from this place.

julie r. on

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Gus B. on

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You have always been professional looking forward to working with you when I return to school

Bruce N. on

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Malissa B. on

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We were told they opened at 9am and nobody was there. Had to wait 15-20 minutes. They only showed up after we called them.

Joseph B. on

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Would definitely rent from them again.

Mike V. on

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