Customer Reviews for Platinum Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Platinum Self Storage

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Freida H. on

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The unit look like new very clean and happy with it!!

Wayne S. on

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Customer did not leave a comment.

Stesha H. on

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Lovely, nice and extremely helpful people!!

Thomas S. on

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Customer did not leave a comment.

William L. on

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Making sure all units have the correct tire pressures. The unit I used had bias tire that were rated for 65 psi max. One tire had 75 and the other had 83. This could have blown out on me but I noticed the trailer bouncing a lot and checked the air in the tires and properly deflated them and it was fine.

karen p. on

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I was over charged on mileage.I know how many miles I went they said 84, no way and the guy was suppose to give me 15 miles for the crap I went through at the Kilgore location! Reserved a truck and it wasn't there when I went to get it, had to drive to other side of longview about 15 miles away from where I was moving to get a truck! I don't know if someone drove it when I took it back or not but the mileage was wrong! Charged me $98.00 for a truck! Will never use uhaul again or recommend you!

Marvin C. on

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Cruise control ??

Chris D. on

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Customer did not leave a comment.

Wayne S. on

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I reserved a trailer a week in advance. When I got there on Friday I was told the girl that takes care of rentals was out sick and there was nothing they could do to help me. They suggested I try another store. The problem with that is I had to leave that day and pick up a team of missionaries returning home from Brazil and I didn’t have time to shop for alternative means. This left me in a pinch. I will not return to this facility and I’ll will make this know inside my circle of influence. Thank you for taking the time to read this. WS

Leigh C. on

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Sam has great customer service!

Wayne S. on

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very good experience aws

BARRY P. on

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KATRINA t. on

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DANIEL T. on

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Great service and very friendly!

Angela H. on

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Our main reason for renting a Uhaul was for the ramp to move a piano. It did not have a ramp. When asking the rental person, it does have a ramp, she said yes. It was not equipped with a ramp. Very disappointing.

Marry H. on

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Everything went very smoothly, the rental truck was in good mechanical order.

Danny G. on

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Had to wait a long time to pick up our rental. Not just wait but stand in the middle of a convenience store to wait. Staff appeared to be under trained or just not interested

Robert D. on

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Alicia s. on

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I

renee t. on

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They were just around the corner from my new house. Excellent service for Morgan!

Jim N. on

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Personal very friendly and nice.

Robert D. on

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Shelia M. on

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Open on time or make a courtesy phone call. We were working on a tight schedule.

Ardell N. on

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allen d. on

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V we'rery nice people to work with.

Gene c. on

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Frank N. on

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Dave B. on

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The office hours were until 3pm Saturday. I arrived at 2:20pm and the employee had already left for the day. I had to give my information to the convenience store clerk and just leave the trailer.

Naomi P. on

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Rachele T. on

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Staff was very friendly, knowledgeable and accommodating. We really appreciate how helpful the manager was.

Jasmine J. on

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Cindy M. on

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Clean inside of cab. We found pet hair and personal items under the seat. We retuneed it in the same condition.

Michael B. on

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Keith, the owner or manager refused to accommodate our reservation making the statement that he was not going to drive 20 minutes to provide us with a truck. We called Uhaul customer service and drove 40 miles to pick up a truck in Tyler @ Satelite Computer Ent. Inc. The people in Tyler went above and beyond to help us. They did not have the furniture dollies that we needed but we managed to get the move done!.

Emma R. on

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JONATHON H. on

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Bruce M. on

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Was charged twice for same rental and took a week to come off my checking account right at Christmas

John W. on

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Gary S. on

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The attendant was extremely helpful and the transaction was completed expeditiously in inclement weather.

james n. on

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Everything went smooth.

Sharon W. on

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Stop doing the bait & switch from your ordering a Uhaul at 1-800-go-Uhaul. Get your trucks in the working order & condition you represent yourselves as having.

Danny S. on

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Vijaykumar D. on

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FELECIA T. on

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Tell the renter that they can return items to girls at "store" behind counter. Went to return dolly twice before I left it with girl behind counter.--

Danny E. on

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Dropping the truck off at this designated point could not have been easier. The attendant I talked to was very nice and helpful, answering all my questions and wanting to make sure I had a pleasant moving experience with U-Haul on their end. I was very satisfied. Thank you for your help!

Aaron R. on

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David W. on

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Repair the cracked windshield.

Matthew G. on

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Customer did not leave a comment.