Inside of the windshield needed a major cleaning. Hard to see through with the glaring morning sun. Interior was reasonably clean for a rental utility vehicle.RANDALL F.
Customer Reviews for Platte Rental & Supply
(U-Haul Neighborhood Dealer)
Parkville, MO 64152
(Btwn I-29 & I-435)
Services at this Location:
- Mon-Fri: 7 am - 5 pm
- Sat: 7 am - 2 pm
- Sun: 10 am - 2 pm
Special Operating Hours
- 10/17/2021: Closed
- 10/24/2021: Closed
- 10/31/2021: Closed
- 11/7/2021: Closed
- 11/14/2021: Closed
- 11/21/2021: Closed
- 11/25/2021: Closed
- 11/28/2021: Closed
- 12/5/2021: Closed
- 12/12/2021: Closed
- 12/19/2021: Closed
- 12/25/2021 - 12/26/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
dust the inside and side mirrors for cobwebs. also, ask to show the driver how to adjust the side mirrors and/or use themKatherine G.
Place was good and front desk fine. Staff putting trailer and truck together were not helpful and did not show steps for decouplingHenry S.
I've written to U-Haul that I was overcharged for mileage. My routing today shows 52 miles on Apple Maps. But I was charged 88. Either the starting or ending mileage recorded by the location was in error. I want a refund of the overage. I've used this location many times and never have had any issues before.Robert S.
Customer did not leave a comment.Brad H.
The employees at both pickup and drop off were amazing. The booking process and assignment of location were horrible.Daniel B.
Staff was polite and helpful, loaded and unloaded the trailer for me. All in all it was a pleasant experience.GEORGE S.
Customer did not leave a comment.Roy T.
Customer did not leave a comment.Nick S.
Customer did not leave a comment.JOANN A.
They were out of stock on moving blanketsMARK B.
Customer did not leave a comment.WILLIAM G.
Great Service!Julie M.
Customer did not leave a comment.JERRY H.
Keep up great service. Everything was perfect. The only place I go to rent equipment.CHRISTOPHER P.
Customer did not leave a comment.COREY S.
Customer did not leave a comment.Darrell K.
Customer did not leave a comment.Ahmad M.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.WENDY F C.
Customer did not leave a comment.James P.
Best store i ever go toBYRON E.
Customer did not leave a comment.Nancy R.
Never mentioned to me about filling the tank up and since I didn't they charged a $30 filling up fee. That is insane.Jayme G.
Customer did not leave a comment.ROY W.
I drove from KC to Mobile with faulty air conditioning. I called the roadside assistance and was on hold for more than 40 minutes, never to reach anyone! I heard from someone on Sunday asking was I going to have the vehicle back in time for the next driver. The check engine light also came on, by the time I spoke with the lady in Mobile on Sunday I was in no position to exchange the truck! I did make kit to my destination safe, however the ride was not very pleasant, I just believe if your spending $1,500 you should have a pleasant ride! The vehicle was clean, but not very well maintained, the staff was pleasant at both locations!CHRISTOPHER C.
Customer did not leave a comment.PAMELA S.
Customer did not leave a comment.DONALD W.
Customer did not leave a comment.CACHERYLA C.
Short of having a Concierge service, I can't think of anything that could improve. Fast, friendly and knowledgeable.LANCE B.
Super nice employees and well maintained trucks!JULIE C.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Nancy C.
Customer did not leave a comment.GREGORY J.
Customer did not leave a comment.PIERRE L.
The location was great. The downfall was we booked the reservation for a location 20 miles away then it got switched to the Parkville location. The website shouldn't have let us book it in the first place if the location didn't have the truck available. That added roughly 40 extra miles to our rental. Was told but U-Haul there was no adjustment that could be made to our bill. Pretty frustrating. Thanks JamesJames S.
Customer did not leave a comment.Sammy L.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.jay L.
Platte Rental was particularly helpful to us, making the equipment available and accommodating our needs with professional customer service. I could not be more impressed and thankful.JAMES W.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.Lawrence S.
Customer did not leave a comment.Robert I.
Customer did not leave a comment.SHERICA V.
Platte rental is great! We've always had excellent experiences with them. Highly recommend!BRIAN H.
Customer did not leave a comment.BULLY BAG T.
Nothing at this time.Martin D.
Customer did not leave a comment.CAROLANN C.
Customer did not leave a comment.DONALD H.
everything went as planned and the truck worked for our job perfectlyASHLEY P.
Quick and Easy. Great easy guys to work with.Jason K.
While the truck was well maintained, the bed was not clean. As usual, customer service was excellent, but the truck had a lots of hard clay soil on the bed. That was no problem for me, since I was hauling brush waste. However, it would not have worked if I had been trying to haul furniture, carpeting, etc., since, being on the clock, I would not have had time to clean it. A quick blowout or hosing down between customers would have solved the issue,DENNIS T.
Customer did not leave a comment.Robert W.
The location I went to was friendly and helpful I want to the one that Vivion and Chouteau Antioch Muffler and Brakes and they was rude unfriendlycary V.
Great group of peopleMIKE B.
Customer did not leave a comment.sue L.
Customer did not leave a comment.TOM C.
Hello, my name is Jevon Williams. I have a moving company and i have been using uhaul services for over an year. I went to rent a truck for a store i never have and when i returned the rental and they checked it in. They charged me 38 dollars for fuel but i did indeed bring the fuel back where it was at. I called when they were open and received terrible customer service as if i were lying or trying to get over. I said i would be calling customer service and he said â€œ okay you can try but they aren't going to do anything about it but tell y out what i didâ€ . This is not acceptable and as a loyal customer i felt the need to contact someone because this type of customer service makes me not want to deal with you guys any longer.JEVON W.
Customer did not leave a comment.JACK S.
Customer did not leave a comment.HAROLD M.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.SALLY K.
Very fast and friendlyPAUL R.
Customer did not leave a comment.CESAR C.
Customer did not leave a comment.Phillip L.
How can you improve on perfection?Robert S.
Customer did not leave a comment.BRANDON M.
very satisfied with u-haul.Daniel M.
Return location was supposed to be open. They were notJOE S.
The whole checking in and out process was easy, quick, and efficient. The equipment was in great shape and the service was friendly. I will definitely use the rental service again.Deanna H.
Customer did not leave a comment.KATHLEEN A.
Although it didn't happen this time, my initial rental arrangements with Platte County Rental are often times 'taken' by company store locations and that way they get the credit for the rental. This practice is especially frustrating when I have to drive further to get the equipment only to learn that Platte County Rental had it all along...please don't 'cheat' on your franchisee locations to favor your company stores. The team at Platte County Rental is awesome to work with!HELMUT D.
Customer did not leave a comment.STEPHANIE J.
Nothing , every time I have used this store . It has been great . TYSTEVEN L.
Customer did not leave a comment.DENNIS H.
Customer did not leave a comment.Reed B.
Great experience! Quick, easy and just what I needed!DORIAN T.
Customer did not leave a comment.CHARLES D.
Great serviceROBERT N.
Customer did not leave a comment.Clayton P.
Customer did not leave a comment.Patrick B.
The text info came in at 6:45 aM. So didn't do paper work before I left the property cell towers in Parkville are slow. Over all every thing went well. One idea is a spet stool to get in a d out of truck would be ery helpful. I an 5'5 69 years old it was hard getting in and out of cab.KATHERINE J.
Doing what you're doing I got in and out and everything went great.DAVID S.
Be certain that the truck is full of gas when it is picked up. Ours was not.JACK S.
Customer did not leave a comment.LAURA C.
Customer did not leave a comment.Brian M.
Much more expensive than we expectedJACK S.
Amazing experience.Lucas W.
Fire rude people!!! We will never use uhaul again! Period! We will pay hundreds more if that's what it takes to NEVER USE YOUR COMPANY AGAIN!!!! Never againTRACY S.
Customer did not leave a comment.Brad P.
Manager and staff incredible and very professional. The equipment rented ran perfectly. It was a great experience.CHRIS P.
Nothing, Platte Rental & Supply is a fantastic U-Haul dealer!RANDALL T.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.John G.
Check in and check out was quick and easy and the gentleman at the register was really friendly and gave great customer service. Will definitely rent from here again when I need a truck.CELESTE A.
Customer did not leave a comment.Mathew V.
Customer did not leave a comment.Brian K.
Customer did not leave a comment.SUSAN M.
Customer did not leave a comment.MARK O.
Customer did not leave a comment.Melody B.