Customer Reviews for Plaza 15 Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Plaza 15 Storage

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Daniel S.
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Customer did not leave a comment.

Joseph M.
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No changes necessary

JOSHUA S.
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Customer Service was quick and Friendly

Uhura B.
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My dolly was not in the truck I was charged for equipment I did not receive

George C.
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Customer did not leave a comment.

ROBIN S.
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When I picked up the truck I had to look around the truck and found things wrong with it that they had to mark on my paper because there was Damage Done to the truck that was not marked also there is dried up ketchup and coffee in the cup holders

Robert W.
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Drop off was easy! Mobile check-in is very confusing!!!

Zak K.
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Little to nothing. Van was like new and ran great. Overall experience couldn't be more positive.

Carrie W.
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I used the truck share option, but cell reception at this location was spotty, so it was a bit of a pain. While I was wandering around trying to get enough signal to upload info, the owner or manager came around to see why I was wandering around on his lot. He started out a little confrontational, but was very nice after I explained the situation. It wasn't as easy/streamlined as some of the other locations I've used for truck share, but it wasn't bad by any means.

Norbert T.
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The vehicle was covered with snow when I got there. I had to clean it off with my snow brush. The woman at the desk did not follow normal procedure when I picked it up which I thought was odd. I got a call while I had the vehicle asking if I still needed the rental. Someone in a central location did not know I had it. I only drive 24 miles total and got an invoice for over $200 dollars. Should have been $35. On top of that I started receiving text messages after I dropped it off telling me to what to do when I drop it back off. I only had the vehicle for 2 hours and drove 24 miles total but my invoice says I had it all day and drive hundreds of miles. I have not heard back from uhaul. I am not happy.

Michael T.
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Customer did not leave a comment.

Laurie G.
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Make sure the vehicle is clean inside and all snow and ice is cleaned off

Doug D.
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Thomas L.
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David G.
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The truck was apparently used to haul hay and was not thoroughly cleaned or deodorized upon return. remnants of mud, hay and a farm odor were very apparent.

Andria R.
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Edward Z.
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Kristina L.
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Jack V.
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Nicholas B.
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Be sure to check ahead of time if you ordered any furniture dollies or moving pads. This location was a small one and I found out they didn't have those things after I'd arrived to pick up my truck. Luckily they were able to call a nearby U-Haul location that did have them and sent me over to get them there.

Jeff C.
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The systems were down when I went to pick it up (which I understand is not their fault) but it took a minute to actually get the vehicle. I ordered blankets with my rental online when I reserved it and I was told that they didn't have any.

Jackie P.
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I went to return the van on a Saturday yhinkig someone would be there and thete wasn't. I called the number on the paper on the keys. The woman that helped me eas excellent. We had trouble geyting internet connection outside so she had us go to a different location. All worked out! Thank you!

Michael T.
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Michael T.
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Thomas S.
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John T.
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Confusing location but luckily service reps Shiobahn and Jessie were awesome !!!

Robert M.
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The agent resolved a charge issue but didn't tell me about the towing button which made transmission shift feel clumsy.

Keith T.
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Customer did not leave a comment.

timothy Y.
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Customer did not leave a comment.

Laura D.
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We made reservations online. The site indicated they were open on Sunday, so that's the reason we chose this location. When we arrived, the place was closed. I called the emergency #, and the woman who answered had no knowledge of our reservation, told me they're not open on Sunday, however, she was located close by and came down to the site and allowed us to rent the truck.

Gerald F.
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The equipment and location were suitable. The experience of reserving a truck, and dealing with customer service was disappointing. One of the local locations I stopped by didn't have a vehicle available for the timeframe I needed it. I was told to call the toll free number. The reservation agent told me the vehicle I wanted was available locally, the scheduler told me I would need to drive 25 miles one way ( at .69/mile) to get what I wanted. I ended up settling for a bigger vehicle locally. My pickup/drop location closes early on Friday so I needed to get the vehicle earlier than I wanted it, forcing me into A two day rental since I was going to be past the 24hr drop off. The local location is closed Saturday and Sunday so I am forced to deal with the customer service people on the phone. They 800 line hold times are terrible and the agents read off a script and offer no flexibility. Overall I paid more for a vehicle I didn't want for a timeframe that didn't really work for me and dealt with piss poor customer service. I will rent Budget or Penske next time.

Kevin M.
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vehicle had a heavy dog smell

Joshua S.
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Customer did not leave a comment.

troy G.
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I ordered 24 moving blankets and an appliance dolly. None of these were at this location or ready when o picked up the truck. I was sent to another U haul location to retrieve those.

Ian H.
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Proprietor told my spouse and I the equipment had 1/4 of a tank of gas; the rental contract reflected this. In actuality the 15" Moving Truck had less than 1/8th of a Tank, 29 Miles to Empty. Sadly we were in a rush and already loading when we realized this. No furniture dolly on site. We were required to drive to a nearby sister location to pick one up. Vehicle was dirty, though free of trash. When we returned the vehicle, notwithstanding the fact that it had less than 1/8 a tank of gas at the beginning of the trip (Not 1/4 ), we returned the equipment 1/4 full for an additional cost of $30. Overall, very poor performance, failure to inspect equipment, limited communication and ultimately very poor customer service.

Lionello I.
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Customer did not leave a comment.

Jason S.
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Someone can call me to discuss issues on pick up, Cleanliness and over charges. thanks Jason Smith 518-587-1135

Morgan C.
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Customer did not leave a comment.

Luis C.
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Louis S.
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Apparently staff were unable to correctly read the odometer prior to renting it.

VICTOR U.
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Excellent customer service. My truck was waiting and ready to go! No problems whatsoever.

David O.
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Customer did not leave a comment.

STEPHEN C.
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people were great, and the process was quick and easy. Thank you

Molly R.
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Bruce S.
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Great customer service: friendly, straightforward. Thank you!

Clarence J.
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Peri A.
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joanne J.
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daily charge was higher than original quote. Requested an adjustment. Waiting to see if accepted.

ROY M.
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Location much harder to find than we thought...The entrance was not well lit (it was nighttime), and until we used the code to open gate, we weren't sure we were at the right place! No sign that we could see.

william J.
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Customer did not leave a comment.

David D.
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James M.
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Very helpful and friendly.

Daniel M.
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The experience was easy, inexpensive and hassle free. I was surprised and happy with how smooth everything went. I highly recommend use of this facility. The people were friendly and knowledgeable as well.

Timothy M.
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Staff was very friendly and courteous.

Kathy W.
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Very friendly and great service. Easy access to pickup and drop off. Great experience.

Carter Y.
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Customer did not leave a comment.

Israel F.
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Edmond C.
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Mark S.
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Nancy S.
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jennifer A.
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Steve K.
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The facility looked fine. The problem was I drove up from out of town depending on renting a trailer. While checking out your system said I could not rent with a Ford Explorer because you are involved in a lawsuit(s) with them. This was a major inconvenience for us and caused problems that we should have been told about when we asked about a rental. Because of this I would not recommend U-Haul.

Michel E.
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Fast and friendly everything was great !

Charmain R.
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I've had 2 good experiences using Plaza 15 uhaul. I have recommended Plaza 15 storage and uhaul to family and friends. They are pleasant people to do business with & The trucks are well kept. I think it would be nice if the trucks carried there own broom :)

Brian H.
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They didn't have the blankets and dollies and somehow missed that on the slip and made me drive to another U-Haul location to go pick them up.

Roberta D.
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Nothing to improve. Wonderful staff and easy location with good hours.

BERNIE W.
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Customer did not leave a comment.

Nancy S.
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Barbara H.
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Keep doing the same excellent job!

KRISTEN G.
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I reserved the unit a month ago in Ballston Spa. A 17' truck. I was told several days before that my rental truck size wasn't available and they only had a 15'. I called and the lady said to wait to see what they had later in the week. I went to uhaul in Queensbury, NY to complain and the guy told me to make a new reservation for a 20'. I did. He told us we would have to pick it up in Queensbury that Friday we were moving. I ended up getting a confirmation it was in Saratoga Springs, NY and had to pick it up there. It still was further away. We picked it up and moved our stuff only to be told we were 21 miles over, meanwhile we had to PICK IT UP AT A FURTHER LOCATION which would ADD MILES. We were charged for it anyway. This company did not show care for me as a customer and I will be looking elsewhere for the next move.

DONNA S.
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I made a reservation 1.5 weeks in advance . I called the day before to confirm only to be told that they didn't have a truck for me . The day before my move your Rowland street location was scrambling to located a truck for me . I found this to be very stressful . Also when I picked up the truck it was on 3/4 tank of gas . I was to return the truck with the same amount of gas . It's hard to measures 3/4 tank of gas when your pumping it . I recommend that the trucks should be full upon return . It just makes a stressful time less stressful .

Nancy S.
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Customer did not leave a comment.

MARTIN B.
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Quick availability. In and out in no time. Would use again.

JOEL G.
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Customer did not leave a comment.

Joseph C.
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Customer did not leave a comment.

Jo-Jo K.
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No complaints whatsoever. Very professional customer service. Everything went fine.

ROGER B.
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Customer did not leave a comment.

RAYMOND E.
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Fix system errors. Quit rerouting people to locations because you do not supply your advertised equipment. Set up franchises properly. Do I need to go on. If you can not supply vehicle give upgrades. O now associate uhaul with a hack, unprofessional company with little desire to provide a good product.

ALICIA B.
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first time renting a truck and the rental couldn't have gone more smoothly. thanks!

PEISACH R.
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Very good costumer service. Good Experience!

Bruce T.
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Go over the operation of the truck better. I was not given any info of the truck controls and thus drove my whole trip in tow mode, suffering poorer gas mileage.

No reviews have been submitted for this location.

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