The ordered dolly was not inside the truck when I picked it up.Colleen P.
Customer Reviews for Plaza Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employee at this location was fantastic. Great jobWilliam E.
Dropping that truck off was the best thing to happen with the entire experienceCarolyn S.
Get trucks with air ride and diesel enginesGARY W.
The lady here is very nice and helpful when it comes to the uhauls. They used to be one of the best places to rent a uhaul from until the new owners took over and you can tell that it has gone down since thenBARRY S.
the truck stunk and was dirty i had to clean it out. they didnt have the correct location of the keys i had to call another location in order to get in touch with 24/7 truck share so i could find where the keys were. the information that was in the system about the truck was incorrect it said that the gas was over a half a tank and it was at a half a tank when we got the truck and thats how we returned it, we were unable to see the pictures of the truck on the app before we left and not to mention when we reserved the truck it took us a over a hour to get a truck to move because the app didnt pull up the correct location in the area where we needed the truck.JEANNELLLEN J.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.SHEILA B.
The csr is very knowledgeable. Shes like gold. She is the reason I would return to the location.GLORIA H.
Wi-Fi or website was not available to do the self drop off costing me a extra $20.JEFFREYDOUGLAS B.
Customer did not leave a comment.Christopher J.
The vehicle was dirty outside and in. There was a pack of cigarettes on the floor next to the drivers seat, and dirty foot prints on the floor which also means it was not sanitized for Covid-19? How much is that risk to my health worth? Also, the fuel was only at 5/8 of a tank and I refilled to that point and was charged for fuel. I am ANGRY! Will NEVER rent UHAUL again.SUSAN F.
Customer service was excellent!SAMUEL W.
Customer did not leave a comment.JEFFERY LYNN H.
Young lady Emily was very polite but she wasn't knowledgeable about Uhaul operations. She did not know how to check truck in and Uhaul end up calling and texting me at work this morning.. I was going to have to leave work to go get matter straight. I didn't want any extra charges on my end. I turned truck in early yesterday at 12noon. This matter should have been resolved yesterday. I have been renting from Danville Uhaul location through my business for about a year every 2 weeks. Never had an issue.I suggest this location training their employees properly.Cynthia T.
Keep up the great customer service!!!Steven N.
Customer did not leave a comment.Jerry P.
Great Customer Service!!!Christopher B.
There isn't a good place to return the truck also I just received the receipt Nov 16th when I returned the vehicle on Nov 1st actually Nov 2nd. Also billed for miles that I didn't go over. Two weeks later after I returned the truck.ANDRE-ERIC W.
Customer did not leave a comment.DAVIDRUSSELL P.
Customer did not leave a comment.Hunter P.
Both ladies are good serving people and knowledgeableMafat P.
Customer did not leave a comment.Darryl W.
very fast efficient,Lady met deadline and sent me on my way.Bruno L.
The team is always very helpful and attentive at this location, excellent follow up after my 3rd Drop Off at this location, they are my Local Uhaul now and I will not hesitate to use them at any time. *A special thanks to the young lady that handled my drop off processing for taking care of a mistake on my invoice.BRIAN G.
Lady at the front desk was very nice to work with, and very helpful.Christian C.
not a thingWilliam V.
Everything is All Good. When picking up Trailer an Dropping the Trailer off. Personal was very well trained an nice. If i ever need a trailer again. I'm going to UHaul. Thank You Guys.Charles P.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Amy F.