Customer Reviews for Plumb Rite Plumbing Specialties Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Plumb Rite Plumbing Specialties Inc

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Yasser M. on

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Michael W. on

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Thomas C. on

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Very professional, accommodating!

Diane M. on

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Lyndol M. on

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Jessica B. on

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Dante P. on

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Everything went great. First time renting from a non-Uhaul facility, and it was a way better experience. The business owner got me in and out quickly, explained everything clearly, and the equipment was ready to go and as described.

Thomas W. on

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Best customer service ..equipment ready when requested.

Benjamin C. on

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Spare tire for a trailer would be a nice addition/peace of mind.

REGINA R H. on

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Austin B. on

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Casey G. on

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Mary N. on

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Everything went well

Felicia A. on

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Colin D. on

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Derrick was super helpful and courteous.

Donald D. on

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I was redirected to this location because the original location said that the car carrier that I was renting would not be back in time for my appointed pick up time. That was ok but when I arrived at the redirected location the person who assisted me was rude and appeared irritated that I had even walked in the place. Perhaps he had had a bad day because he appeared angry when I walked in but that was not my fault. When complications with my vehicle's wiring became apparent he appeared to be very aggravated. I told him I would call my son to come and pick up the car carrier and he made it very clear that if my son could not arrive within 45 minutes it was not going to happen. He made it abundantly clear that he would not stay one minute past closing to help us or complete the transaction. He acted better when I told him my son would arrive in 10 to 11 minutes. I was also charged more than originally stated. I will say that before my visit was over, the person assisting me acted better but I think he needs some training in how to serve people professionally.

Caroline C. on

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The owner was rude. My truck (apparently) wasn’t full when I picked it up. I was told it was. I was told I had to fill it up. I went four miles, and it took 7 gallons at fill up. Then he stated I “didn’t have to fill it up”, which were the directions. When my dad said, “you’ll not get more business like this”, the owner said, “well, not from y’all.” Rude and frankly inaccurate. We just had used a Penske for a five day trip. I’ll never use uhaul again. The owner wouldn’t even refund us the gas.

Fidel B. on

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I tried using the app and it didn't work. It took forever to get it approved, I wouldn't recommend it.

Adlai N. on

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David A. on

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On time very professional and works with customers to make there are no concerns or shy questions that needs to be answered Thanks for the great service

George P. on

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I will continue to get my rentals there

angel G. on

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When I returned the van, the owner said that I did not fill the gas tank up to the original position. I did and I told him so. I even overfilled it. I drove the vehicle under 10 miles. I then stated that maybe someone had stolen fuel from the van. He then got upset with me and said that I can never lease from him again. He also stated that another customer claimed the same in the past. Then he showed me the picture he took of the fuel gauge and he then noticed that it was more than I originally started. He never apologized for his mistake and accusing me of not filing up the van to the original level. I can tell this person, who is the owner, has mental issues because when I went there a few days before to make an reservation, he didn't recognize me or had any clue who I was. It is a very small place and not many people go there. His demeanor is also very nerve wrecking. He is not friendly and very unprofessional. There is something very wrong with this man. Maybe the other customer was also telling the truth and the owner made another mistake. I pray U-Haul does a background check and investigation on this person and removes the leasing privileges on his property.

REGINA R H. on

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Karen W. on

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Tim M. on

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Can't really review this location. I dropped off late a day early and the location was closed. However both of the phone representatives I talked to at U-Haul Prime was extremely helpful.

Kate F. on

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Great service, thank you!

Martin N. on

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Stephen P. on

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Trenessia H. on

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NICHOLAS H. on

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The man in the office where I dropped off my truck was friendly and made the drop off easy for me! I will definitely recommend this location to others.

Lisa R. on

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The owner of plumb rite was kind & helpful, but I could tell it is a one-man business. It just needs a bit of straightening up & cleaning, otherwise everything was great!

Shakara H. on

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Make sure rentals are returned on time & that the horns work in every truck.

Alex M. on

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Margret P. on

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The pick up & drop off we’re both extremely easy. Arrived a little early for pick up & the gentleman inside was very nice. He helped me load the equipment I rented and helped me drive the truck off the property (it was in a tight spot on pickup). On drop off was clearly labeled what to do and parking the trick where it was originally was simple!

Anthony G. on

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John P. on

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Jeffrey H. on

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Stephen D. on

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Both the check-in and the return were processed quickly with all the requested equipment included and without any errors. A little more courtesy from the man who served me would have been appreciated.

Zachary B. on

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Ronald S. on

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David H. on

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The email sent me to the wrong pick up location. It cost me an hour's worth of extra time.

OLIVER S. on

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When I returned the piece of junk I was told that I would be taking it to the closes uhaul. This to was not true because I passed by two nice uhaul drop offs only to wind up in a non secure run down lot with a few trucks and was told to just toss the keys through the mail slot on the floor. Wouldn't have wanted to be there after dark.

Alixes F. on

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Friendly and fast service!

Philip Y. on

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Lamanda M. on

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Rebecca D. on

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Jim E. on

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While all I had to do was simply drop off the truck, and the gentleman in the location was very nice, it was not a very appealing place to go. It was a plumbing supply type business that looked like it was out of the 1950's. If I was renting a truck there I would probably think twice.

Theodis W. on

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No one was there. They didn't acknowledge they had the equipment until I called. Lazy

Pauline G. on

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patrick S. on

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The rental location looks like a hoarder's building

Stevenson N. on

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jeremy A. on

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The owner David told me upon picking up the trailer that as long as it was returned by 8am on Monday because he was closed on Sunday it would be a 2 day rental. So after I did what he specifically requested me to do and returned it at 7am on the Monday he charged me for a 3rd day then lied to the uhaul rep that I was forced to take this up with and claimed he never said that to me.

Karen W. on

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Excellent service from start to finish at a very reasonable price!

Lawrence P. on

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Rented a few times

Eric U. on

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I was disappointed when my move took longer than expected and I needed it for another day, the price went from 39.99 to $80 for the next day!

Lawrence P. on

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Great truck

Alexandra J. on

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Diane H. on

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Kyle R. on

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Patricia B. on

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Janak P. on

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if you cant use phone than how can i pull my reservation

Katherine H. on

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Phyllis C. on

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They called before I could get there to make sure I was still picking up a truck. I was 8 minutes late due to traffic. The man running the place was rude. I had to give all the same information that I provided online and then his credit card machine “froze”. I had to sign paperwork saying I agreed to have 1/4 tank of gas in the truck when I turned it in, because that’s how much was in it. I didn’t get to verify that before I signed the paperwork. It was on EMPTY! 1/8 tank at best. This is not even the location I signed up for online. It was out of my way and in a not very nice part of the city.

Shante K. on

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David A. on

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DINA P. on

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Brian P. on

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I was overcharged

Richard L. on

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Better customer service

Jerry O. on

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Van A. on

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Delores P. on

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David was very friendly and quick.

tom A. on

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Great experience! Mike the U Haul representative really knows the business. Very professional. I returned the truck at the end of his busiest Saturday ever. He was very accommodating to me and other customers in his shop.

Lawrence P. on

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Great service right on time at 8am. I left the key in the drop box after I finished

tom A. on

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Very knowledgable representative that KNOWS the business.

Howard N. on

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They close too early

bobby M. on

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Kristopher S. on

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This location is very rude and. I returned the fuel to where I recieved it and I believe he charged me extra on purpose.

JEFF B. on

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mary M. on

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The manager was very helpful and accommodating. He made it very flexible for me to return the vehicle, so it was convenient for me.

David F. on

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David at Plumb Rite was very helpful, and a good representative of U-Haul. He even gave me his personal number in case I had any issues during the rental period. I can, and will, recommend his location to others.

kathy P. on

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Betty M. on

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Location was 1 mile from my new home and a breeze to drop off the rental. It was checked in to the Uhaul system as return in a timely manner, as I received an email after the checkin was processed. I appreciate knowing the checkin was complete and having a receipt to confirm. Great experience from this location as well.

Meera K. on

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I was rerouted to this location after a terrible experience at a self check out location. I didn’t know there would be no one there to help.

christopher B. on

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The gentleman who ran this particular location was exceptionally helpful. Although I was forced to use this location as the other 3 locations closer to me were out of 10 footers seeing as it was the last day of the month, the next time I need to rent a UHaul I will be using this location. I never caught his name but he was great.

GEORGE W. on

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Elizabeth H. on

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ALEXANDER D. on

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Lashonda D. on

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Jerry K. on

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the person there was nice and very easy to get along with, helpful as well.

Amanda W. on

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The gentleman was so helpful.

John S. on

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David Henry the authorized dealer has The worst customer service I’ve ever experienced in my entire life and I hope that someone will inform him that Uhaul does not condone that behavior in anyway shape or form

harry C. on

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Dawn G. on

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David was awesome and he helped me with my move in ways others could not!

Melanie Y. on

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I've used a trucks from this facility twice and had positive experiences.

jay S. on

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Nathan P. on

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david W. on

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Amanda D. on

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Make sure the uhaul has the key with it, had I tried to pick up not during business hours I would have been able to get it.

Brad H. on

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Megan P. on

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