Due to the way, the truck was he handled the situation very well.
Perry T
Customer Reviews for Pm Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gary was amazing to work with! We will continue to go there and recommend!
Katlyn MGreat experience here. Friendly manager. Easy in and out. Hidden gem location.
Ryan WVery friendly.
Tom TThe truck was all warmed up and ready to go when I picked it up during a very cold morning. Manager/owner was super nice and thorough.
Jeff SThank you!
Abraham BGary is awesome and he was the only positive part of this terrible experience
Daniel PIt looked like a junk place.
Nancy ZThe man I rented from had a bad back and U-haul didn't provide him with an electric jack to raise and lower the trailer.
Andrew KDifficult to find - map finder was not accurate and address not posted on street
Donna DLocation wasn't the best kept but in person drop off went smoothly. Personnel followed through on all arrangements and was helpful.
Victor AGary was very helpful and knowledgeable on how to take care of the customer.
larry hTires on truck were near bald and over all the truck was in rough condition.
Levi STruck was already warm on a cold snowy pick up day. The Waukee pickup site made sure we had tips on truck for winter driving.
Mitzi BGoogle said they closed at 7 (hours were updated a week before) we arrived at 630 pm and called the man to ask where to leave the truck and he said they were closed (With attitude.) I asked for the $100 deposit back and again- with attitude said "ma'am were closed you'll have to come back tomorrow." I was told I would be getting the $100 deposit when I dropped the vehicle off. The parking was very poorly lit and it looked like a junk yard.
Marissa WThey were closed when it was dropped off, cannot rate staff as we had no contact with them.
Michael AVery helpful, and great truck.
Eric TVery good person to deal with, went above what was expected.
Franklin DThe customer service was very good, and very professional! I was pleased and happy to work with him.
Valerie SThere was quite a bit of white cat or dog hair in it. I am allergic to pet dander and sitting in the car of the truck for two hours had my nose plugged, eyes burning and itching, my eyes were on fire and my lips were numb. There was also what appeared to be “hair balls” in the back of the truck where you load, so I swept those out before loading, however, apparently there was quite a bit up top in the part that sits over the cab, because it was on the tops of my dressers and on my mattresses. I did go buy some zip on allergy mattress protectors after vacuuming the mattresses, just to be safe. Took my allergy medication so I’m hoping by tomorrow I’m feeling better. Overall, the truck ran fine, the two hour trip only cost me $42 in fuel. But I could certainly do without the allergic reaction.
Ashley AThe agent was very helpful, easy to deal with.......a good overall experience
Tim MTrailer was ready to go very helpful hooking it up and giving suggestions and advice
Alan MI ran into a really bad deal and had to extend my reservation. This location could not have been more pleasant to work with!
Jeromy BMost awesome experience. There was a mess up at a Uhaul corporate location and the owner/manager at this location did everything possible to ensure that we got the equipment needed. Wish I had gotten his name. We will definitely rent from this location again.
Shalea FPM, Inc. does not show up in the U-Haul app for mobile checking. We are very grateful that the owner lives on the property and helped us with our check in so that we could make our move-in Window in St. Paul, Mn. He was awesome and went above and beyond to help us and we are so grateful!!
Jerry SThe website said they opened at 9:00 so went a little after 9:00. They were not open and it was raining outside. I ran the bell and a guy came a little later and said we are not open yet. He did go ahead and unhook the trailer though.
vicki DPlace looks like hell. The guy running it seems nice enough, however.
Pete LExcellent service. I will definitely use this location again. They made the entire process super easy.
Kyanne KPlace was a run down former motel and not staffed at 3pm when it said it was open until 5pm. If it wasn't for the Uhaul trucks out front, I would have thought it was the wrong location.
Chris GNothing, very friendly and helpful
Eric FI would give this location a 10 star rating! Very accommodating. I would definitely use them again and recommend this location.
sandy dWell we reserved the equipment months ago and specified the Ames location for pickup, so it would have been nice to have the equipment at that location instead of driving to Waukee, but other than that it was good.
Ryan DVery helpful and kind. Thank you so much. Great service!
ROBERTA WConvenient location and fast friendly service.
Mitchell GOwner clearly intended to be helpful and accommodating.
Brian Mthis place appears to be kinda dumpy but it might be due to the construction and that it is not a traditional Uhaul store. This is not the place I originallly chose to drop the trailer and was inconvenient as I had to drive further and out of the way to return it.
Craig MI have rented Uhaul for many years and have never had such a 5-star service address 3325 Ute Ave Walkee 50263. On turning up The Uhaul truck was running and warm and very very clean, note, temp outside freezing. The gentleman that handled my account sat in the warm truck with me and walked me thru everything. Just a very honest and sincere person. Thank you MS
Mark sThe truck itself was older and not my 1st choice but it got the job done.
Mariah EGary has went out of his way to help me multiple times
Brian KDrop off after hours, manager answered our call and questions.
Kenneth SThe office where the uhaul location is located does not have an actual office. It is filled with clutter and you cant open the door. It was very confusing on where I should go to find help until someone appeared randomly out of the old motel.
WADE MGary, knows so much about the equipment, contracts and insurance needs. He is always helpful at every turn. Better then excellent Uhaul location. Yvonne
YVONNE CNothing at all the man that rent me the truck was wonderful
VANESSA NThe equipment was clean, but the truck's engine and suspension were rough. After driving the truck 25 miles and returning it with 4.2 gallons added to the tank and the fuel gauge at a higher level than when I picked it up, I was charged for 3 gallons of gas. To top it all off, the mobile app is crap. I wasted more than an hour of my life trying to pick up and return the truck in the app. I'm done with U-Haul. There are better options around.
Richard OGood experience. The guy that runs the place called the night before and explained that he would be there at 7am for pickup so we wouldn't need to do the mobile pickup. He said it would be faster if he did it. He was very prompt and got us out of there quickly.
CHARLES VGary was nice to work with and went out of his way to get us the truck we needed.
Ann SThe customer service in your council bluffs location was trash. The guy "helping" me was more worried about his cell phone. I should have known that this was going to be the level of customer service. I should have called another company. If I had your cooperation number, I would call and complain. I'm sure it will fall on dead ears, so why bother.
ADRIAN SThe guy that help me was very nice and help me out with all my needs. I highly recommend this location
JEFFREY GGary was very accommodating and great to work with. He made Eve very easy.
John FThe service was outstanding. The staff was professional and willing to work with me and my schedule. I would highly recommend this location to any of my friends.
James B