Customer Reviews for Polished 2 Perfection

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Polished 2 Perfection

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TODD S.
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I worked at a rental company for years and my understanding that 1 day was 24 hours not 18 hours. I rented a truck for a 1 day rental. I picked it up at 3:30 November 5th and returned it November 6th at 4:30 ( slightly over 24 hours or 1 day). I was charged for 2 days because apparently it was supposed to be back by 9 am the next morning. I can put some blame on myself for not seeing this small print on the contract but as a formed rental person myself it is up to the rental desk to explain the terms so they are clear.

CONNIE W.
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Customer did not leave a comment.

Darren W.
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Kendall O.
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Please fix your computer system. The only issue was that it took me over an hour to pick up vehicle and over an hour to get my deposit back. Staff were great and very knowledgeable. Would recommend for sure

Tammy Lynn T.
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Customer did not leave a comment.

Francine L.
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very friendly staff and very quick to check in. There was a mistake on the odometer reading and it was corrected by the staff without any problem.

Matthew P.
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Customer did not leave a comment.

MIKE M.
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john H.
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Maybe give the person the contract and return calls back !!!! Hard to close a contract with out one . Until they charge you . I'm really upset over the whole experience. And not to mention over charged . Very poor service

dixie C.
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Great service!

Derrick S.
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Customer did not leave a comment.

William D.
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Was able to get reservation at busy end month , truck came with plenty moving blankets, a plus!

david G.
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Geoffrey Stewart H.
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Edward M.
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MATTHEW M.
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Gilles T.
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Friendly service!

Riley N.
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Uhaul is the way to go. We have used them multiple times. Always good customer service and the best prices around.

greg K.
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Customer did not leave a comment.

Gord M.
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Nothing experience was awesome. The owner of polished to perfection was very accommodating. Second time we have rented from him and we will do it again.

Ashlee W.
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Customer did not leave a comment.

Nathan H.
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After hrs drop off

Ronald Albert B.
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Check in and check out was prompt and courteous. I was particularly impressed by the vehicle cleanliness and smooth ride.

Julia B.
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Picking up our U-Haul was very frustrating. We were able to find the correct U-Haul easily but the sign in process was not simple. The sign in process took very long and required 2 contacts to be called before the directions for the keys were given. I was on hold with U-Haul waiting while our contact people were called. This should have been done before pick up time. The process added another 45 minutes on to our pick up. This was very frustrating way to begin a move.

Ernest Leonard P.
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Very accommodating when I dropped the truck off & very fast return.

norman B.
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Customer did not leave a comment.

Abbas M.
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Location was fine, but a tire blew out on the highway and we had to wait nearly 5 hours to get it fixed!

Christopher M.
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Riley N.
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Mike G.
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James H.
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Tony C.
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Will be Nice To have service in french

Krista B.
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Very polite and easy to deal with made my move much better.

FERNANDO M.
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Customer did not leave a comment.

Francis P.
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Great service and location

Tochukwu I.
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Customer did not leave a comment.

Elide R.
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Contract no: 93619025. What i surprise when i got the email/contract statement. i didn't expect to pay this much at all. i mentioned to agent what was my best deal for renting a van for the day and aprox 700km travel. he offered unlimited km for one day at $89. First of all, i clearly mentioned to the agent, i was going to drive over 700km for sure. Never made it clear that it was a max of 200km then i would still be charged for all extra km, but he said that it would adjust the price(fee) after i bring back the van. From the start, i understood that i was paying 19.99$ for the rental, and $89/unlimited km for one day. Quite a surprise when i got the email yesterday with all the extra fees. i want to thank the agent for keeping NOT CLEAR to me that i was still going to be charged for every kilometres i was renting/driving the u-haul van. i am sure this will go his way, that i am the one who MISUNDERSTOOD, however i guarantee, was never made clear to me that i was paying for every kilometres i was renting the van for. Please sign here here and here, Here the keys.

Justin S.
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Stephen A.
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Terri G.
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Make sure your trucks are maintained. The power steering was gone, Brakes were very squishy and the oil light was on and smelt of burning oil. The lights inside the back of the truck were hanging and did not work. I reported this info at the location when I dropped it off.

Terri G.
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Customer did not leave a comment.

David A.
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David A.
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Showing up when theplace opens is a good start

Michael P.
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Customer did not leave a comment.

Timothy M.
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Beth S.
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Keep Matt! He 's excellent!

Lisa L.
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It was a great experience to rent a Uhaul from them. Very friendly and professional. No improvements necessary! Two thumbs up

carolann M.
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Customer did not leave a comment.

Kimberly marie R.
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Brakes were bad on the truck I let them know

Michelle P.
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This place was amazing great customer service and friendly and helpful staff.. I will definitely recommend

Susan B.
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Tried to over charge me for already covered millage !!! Not impressed!

Justin S.
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Customer did not leave a comment.

Sarah F.
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When I arrived to pick up the rental at 8:30AM, although the store was open at 8 the person who runs the store had not yet shown up for work. Luckily there is another business attached, there was a very nice lady there who told me the man who works at Polished 2 Perfection usually comes in late. She had to call him on the phone, he got her to photocopy my license and gave me the keys to the truck, no paperwork or receipt. I filled out my rental request online and requested a furniture dolly which when I got to my move location I found out it wasn't inside the truck. It took much longer to complete the move and I was required to find additional help. Inside the truck there was a pile of loose tobacco in the cup holder, disgusting and only a 1/4 tank of gas in the truck, I had to get gas before I even started. I thought he may offer me a discount for my trouble but he did not such thing. I will never be back to this location to rent, a completely terrible experience overall, would never recommend it.

Sherman P.
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We went over our km allowance by 0.2km and had 8 cents taken off our $100 deposit. 8 CENTS. I found this to be EXTREMELY chintzy and will likely reconsider other options when we finalize our move next month.

mark C.
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Customer did not leave a comment.

Kim M.
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Excellent customer service

HYUNGGILL K.
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Most service is perfect and recommendable.

Monica W.
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The wipers didn't work well and I had to make 3 trips in the rain because uHaul customer service is useless. The manager there has been great but UHaul itself is awful! I will never use uHaul again.

laura C.
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Customer did not leave a comment.

Tanya B.
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Laura C.
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low your mileage rate

Dawn S.
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Don D.
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Have a sign directing where to exactly leave Uhaul

trevor M.
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Customer did not leave a comment.

Angela R.
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Total customer service at its best at this location! I confirmed my booking the day before at a location close to me but UHaul in its usual form updated the booking to the furthest away centre...4 hours from me! The centre I booked at was 30 minutes from me and the truck was still sitting there. :( Not pleased at all with UHaul central booking in Dartmouth Nova Scotia, but Polished to Perfection went above and beyond for me. Great people here and will do their utmost to help you. UHaul central is a pain in the ass as they do this every time I book. A previous booking made was ‘updated' to a location more than 6hours away front me, and instead of a 26' truck they wanted to give me two 10' trucks.....how do I personally drive 2 trucks at the same time with only me driving? Hate to say it, especially with the outstanding service I received from Polished to Perfection location, but after over 65 hirings of UHaul in the past few decades, this weekend was the last for me with them. I won't hire from them again. Rather spend twice as much going closer.

MARTIN W.
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Customer did not leave a comment.

Douglas R.
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Came to drop it off at exactly five and was extremely rude threatening to charge for another day. I won't return it there again.

Richard N.
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We were given a truck that was old and not in very good shape and there were no dollies and no moving blankets.

Shawn M.
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Awesome service, renting again soon.

Pascale F.
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Customer did not leave a comment.

Robert F.
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keep up the good work

JOHN G.
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Customer did not leave a comment.

Michelle R.
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Nobody who worked there was able to help me with my rental pick up at the scheduled time. The "only" person who could do it had gone out and they didn't know when he would return. I eventually asked them to contact him after waiting 20 minutes and had to wait an additional 40 minutes for him to return. We finally were able to get the rental am hour later than the arranged pick up time. This caused an unnecessary delay in our moving plans.

Maxine C.
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Was very pleased with the friendly service. Will use again if I need a uhaul. Our experience was great don't think it could be improved Fred Chamberlain

Jenna M.
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Worst service I have ever recieved in my entire life!! I was given a truck with a broken door that almost killed my boyfriend, broke an Irreplaceable China cabinet made for my decease grandmother in 96' and after all of that I returned my truck to Ultimate auto in Quispamsis NB on millineum drive and I was verbally assaulted and had my money and paper thrown at me by a so called “man” Paul. He didn't allow me to speak he slapped money in my hand dropping change on the floor in front of me, I told him my property was damaged and he replies with that's not my fucking problem!!? Never will I ever return. Or recommend that was not deserved at all, this was all recorded on call as I was speaking to a uhaul rep on the 1800 as he was processing the return without my consent, she heard him swear at me. Very disappointed in the way I was treated especially being a woman

JOSH S.
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Friendly customer service , answered all my questions politely

sarah J.
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Customer did not leave a comment.

Brian B.
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Paul S.
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Roland M.
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All good

Jerry D.
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Customer did not leave a comment.

ROBERT M.
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David F.
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Paul L.
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scott C.
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Rear end problems in the truck during the move

Kathy W.
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If there was a jack for hookup, that would have been nice...

ROY S.
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Customer did not leave a comment.

karen C.
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Excellent service.

Reginald H.
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SEAN B.
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Keep up the good work.

Davis H.
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Customer did not leave a comment.

Mark G.
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Customer did not leave a comment.

steven L.
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stephen A.
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Josh C.
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The van smelled like horse manure and the back was filthy

ROYDEN E.
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Customer did not leave a comment.

Peter W.
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My complaints are well documented on my file with Uhaul.. Truck ordered and confirmed was not the correct one ordered and was not at the location requested.. Major inconvenience to go to alternate location as time frame was short. Their offer to rent a 15 foot truck instead of the 10 foot one requested at the lower rate was acceptable, but if they could have arranged to have the requested truck at requested location, my experience would have been much more convenient for me. I have since heard of several experiences where the customer had to drive well out of their way to pick up a vehicle that was not at the location that they had requested.and received confirmation for. Ground logistics for the customer on Uhaul's part sucks.

JEFF P.
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Customer did not leave a comment.

JAMIE G.
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The van was in great shape and the store was really good. I was expecting a $20 charge plus gas because I was never informed of charges for mileage. My bill was $80. Not happy.

TAMARA P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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