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Richard P
Customer Reviews for Polo Wireless & Multi Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Buen servicio
Quintana GKeep it go the way it is now
Israel AI did not get the 10 furniture blankets I ordered.
Ashley HThe mother/son team that runs the place are very nice and helpful.
Juan CCommunication at this and other locations are thanks and void. The location employees tell you one thing and do another.
adams VNothing with this location. They are phenomenal.!
kimberly dThe people working at this U-Haul location were great. Great attitude and quick service. They helped get the trailer connected quickly and safely. Highly Recommended.
Ron SVery friendly
kevin lNothing, everything good
Bernadin AI’m completely satisfied with my U-Haul rental experience!
Takeisha IVery good services
Emmanuel AStaff are not client responsive. You have to wait 15-20” even when you have a scheduled appointments so they can do other business (wiring money to Haiti apparently). No one walked out to review the truck before or after the usage. They are too busy with their other business (wire money transfers apparently). You are not offered any assistance… even parking the truck in a very dark, remote area without a ground guide assistance. They should pull truck out and park it in those instances so not to be liability on the client, nor the clients safety in a dark area with sketchy people hanging around in the dark. I would NEVER recommend that location. The other location on 9225 FL A1A Alt, Palm Beach Gardens, FL 33403 is the ONLY location I would recommend in that area.
Thomas SWe reserved an 8x12 but were notified the day before it was not available. What is the point of reserving something if you don’t have it!!!! It ruined our move!
Dale Mget the cab of truck exterminated. bad case of roach infestation
Gregory LMy concern with booking from a satellite location was the cleanliness of the truck. I was assured the vehicle would be clean. I was given a truck that was so dirty, not with debris, but awful grime all over the steering wheel, arm rest, door handle as well as all controls. It took approximately 20 Disinfectant wipes to clean it so I could comfortably utilize.
Michael OExcellent service by staff
Luis RThe 10' box truck was in rough condition but ran well. The front tires were very worn and in need of replacement.
Richard MGreat!
Sheryl MI received a great customer service. The staff was very friendly and professional.
Charlemagne MTasha was amazing and helpful! She made our experience so easy!!! Will definately recommend her!
Jolie KI don't like that I overpaid on gas and I wasn't reimbursed didn't like that.
Fayla DGreat Service! Well maintained Uhaul truck.
Shannon SI rented a 15’ truck and all they had was a 10’ truck and they tried to tell me it was 15’ truck. They did not have moving blankets or furniture dollies which I ordered during my online rental process. Next time I will use Penske!
Mark RNot a thing… second truck rental from this location in a month… nice people… nice truck…
Joseph DMake sure the inside of the cabin doesn’t smell like the bathroom of a truck stop. Didn’t feel comfortable driving. Had to keep the windows down the whole way.
Richard FMaybe the address should include that they are located at the mobile gas station, I had a difficult time finding them. But everything went very smoothly
Suzette CNice people, that's my second time really appreciate it
Palpomio PThe van had a low pressure front tire that I had to add air too. It also had a warning light on about the air bag and the gas gauage said full o the app when it was only 7/8's at best but I couldn't do anything as the girl giving me the keys was worthless and only some clerk at some cellphone store. Not impressed at all
Steven PThank you
James BShe was very friendly and helpful it was last min but she was able to help us
SHARON EVery smooth experience snd very clean
ELIZABETH PI was told to just sign the paper for the gas mileage and condition of the vehicle before being allowed to see anything. They said gas was a little above half and it was a little below half. Thus charging me $10 for two gallons when I returned it! Terrible location. Stupid website. Every time I tried to confirm my reservation the location and time was changed. This website is a joke. Never recommending this company to anyone!
REBECCA WNothing special but got what I needed.
Stanley JNothing
GLADYS ACheck the engine frequently.
Alexis Mvery good customer service.
melvin hOrder online says no small tuck at this location and says handtruck available. When arrived there was a smaller truck still parked when I came back and no handtruck was available. The lady at the counter was very friendly and efficient it is just the information online does not match reality
Stephanie SEverything was really easy.
DELMER RThank You so much
Lurdes MNothing everything was perfect
JAMIE JThank You so much
Lurdes MTasha was great, van was very affordable
MITCHELL SThe van was in clean when you observe it but it smell pretty bad and I found a live cockroach in the the center console compartment.
ANGEL ANo drop box for keys even though online prompts said there were… had to wait 40 minutes on hold at the location just to speak to a rep. Who than told me to just leave the keys in the van and leave one door unlocked… which I felt very uncomfortable doing… this should not be happening and I will NEVER use uhaul again.
Ryan SThank you for making the rental process quick and easy ! Peace and Blessings
GAYLE EThe best and fast way to rent a truck , I will come back for sure.
romulus dI must admit, I was confused of getting a UHaul from a wireless establishment, but the person there was very helpful and courteous. I would use this location next time I need equipment.
David MThe van I used was cock roach infested
TAYLOR MVery easy online ordering process
Monica FI went here after the location on A1A couldn't get the trailer to work. Problem with the hitch being old and locked up. Polo presented me with a brand new trailer. Loved the new hitch system.
Nancy MAll was good
ANTHONY FOpen earlier for pickup
Madeline aEverything was good.
HCharles SGreat location and very professional. Thanks
Scott SYOU DID. CHARGE ME. TOO MUCH.
JESUNER SVery small store.
Gregory PProvide a copy on the spot to close the transaction.
Michel MThe woman was very nice but they did not have an adaptor for the electrical plug and so I had to leave without the lights and then drive to an auto parts store to get an adaptor.
Pamela B1) Have the recorded starting mileage correct for the vehicle when it leaves the lot. We were charged for 60 miles we did not drive! 2) When we dropped the vehicle off after hours, there was a homeless camp just behind the dumpster next to the parking area. It was very uncomfortable to do virtual drop-off (with all the photos required, etc) while there are drunken men standing nearby or walking by. 3) Conflicting instructions on what to do with the vehicle when we dropped it off.
Momoka MExcellent customer service
Antonio BPaying an extra dollar per mile is a bit excessive since we already pay for the rental and the insurance and the gas
Edwin MNo one there. Not an issue. Funny I drove by a large U-Haul lot just a mile before this place. Would have been nice to have someone help me take off the trailer
Duane RThere was no lockbox to drop the keys after the rental.
Deluca RAll good!
Garcia R