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Alexandra L
Customer Reviews for Pomona Personal Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best experience I've had when renting a Uhaul. OUTSTANDING customer service!
Kim TThe windshield was coated with a white substance as were the mirrors. the cab had an odor of cow poop. the office reeked of smoke giving me a head ache causing my wife to go outside
Victor PFriendly staff
Yassin WI asked your main office if I would save money returning truck back to California. I was told No. So I purchased a non-refundable airline ticket back. Then later your main office offers me $300.00 if I return the truck.. Get your act together...
Henry FStaff was friendly and personable. Great customer service.
Rick RExcellent job
ERIC OThey over charged me by $52!!!! Awful
Adriana CNothing. Bridget was super friendly and professional! I would definitely send people her way and I would use her again!
andrea mNOTHING EVERYTHING WENT JUST FINE CUSTOMER SERVICE WAS GREAT. WILL COME AGAIN.
EILEEN AExcellent customer service. Thank you. Fast and on time
julyo vPomona personal storage was by far above average across the board this dealer representing Uhaul very well
pete lThis place is ghetto AF
Glen INo comments
JORGE CCandace rendered exemplary customer service and was helpful with assisting me with completing my mobile app check-in. Many thanks!
TIMOTHY SCandace was incredible. Her customer service and professionalism were impeccable. I would definitely recommend this uhaul location and I would rent here again in the future.
DONSHA RThe truck was super dirty with used mask. Did not notice it when truck was picked up since it was parked in a dark street. Location did not feel safe. The window was so dirty could see out of it. Trim inside was broken. Truck was obviously mistreated transmission would change gears easily. Inside the trailer floor damage. Dolly & blankets left for previous rental.
Guillermo CThe A/C was blowing but very little air came out the vents at any setting. Made a VERY uncomfortable ride. I was disappointed with the A/C.
PAUL HWhen you are considering U-Haul, please remember the following cautionary tale that just occurred to my spouse and I. Instead of contacting me via ANY method ( telephone / text / email / U-Haul portal), this location reported the vehicle stolen. This resulted in a SWAT team and a helicopter arresting my spouse at gunpoint in the middle of a Lowe’s parking lot. She’s African American and they had no less than 7 guns trained on her back and her face. ALL WHITE GUYS. U-Haul called in a SWAT team and nearly KILLED the love of my life - after I contacted them and was assured by the representative that there wasn’t a problem. The post traumatic stress none has her terrified to even be in a public parking lot. Every disgusting, pathetic, spineless piece of scum in that decides to work at this company deserves to be put in jail at gunpoint. Don’t even think about giving them money. After sorting out reality with the amped up boys calling themselves police officers, we were given 10 minutes to unload a 15 ft box truck into the parking lot or face having all our belongings stolen in front of our eyes. Seriously. I’d rather exclusively eat my own vomit for the rest of my life than acknowledge U-Hauls continued existence.
Jordan HDropped off vehicle after hours. Did not see facility or personnel.
BRETT PNothing
JOSEPH SI was given the keys after I inputted everything online, and then customer kept calling me and telling me that I had to go back to the original place because the process didn’t fully go through. The person on the phone was extremely mean. This was my first time renting from uhaul so I just followed instructions based on what I was instructed. I was supposed to get a discount and I still did not get it yet either.
marissa wThe lady was very nice and helpful
Vicki MIt took less than 10 mins. to pick up and even less time upon returning the truck. Both ladies were very nice and professional. I would definitely recommend and use this same location in the future.
Rosanna HThe owner should check the vehicle immediately and not doing it afterwards and charge customer on expensive fuel refill.! I refilled it before return to the level when I pick it up!
HENRY Wsuper nice and friendly
Vi DI was treated very well, even though there was a mix up on the original reservation, they more than made up for it. Very efficient and kind. Would use them again in a heartbeat.
Olga CCandace exceeded my expectations. Great customer service
Cynthia DVery friendly, the young man and Juliana were very professional yet a big smile they were a pleasure
Kenneth PThere is an issue with the amount of space available to leave a vehicle while renting a truck. This lack of space also requires this location to force you to drop off at a different U-Haul facility if they don't have room for the truck being returned.
Brian Mcharged me extra gas, wrote an email but no response. order# 27808060
Haimeng XOn my experience it was perfect
Miguel OGreat service as always. Thank you
CANDACE WThe U-Haul agent did not know how to use the system to rent a truck. It took over 45 minutes and all I was trying to do was pick it up because I had registered online. Then, the agent forgot to put in the dolly. Then the agent informed me that even though I had reserved three sets of furniture pads that they didn't have any.
Howard EA young lady by the name of Candis was very helpful, polite,and friendly. Her as well as other staff ( Brigette ) have always been so helpful, at the least should be commended for their hard work, with a raise. Thank you
robert gI have been pleased with my service and storage unit
DANIEL Lfriendly staff
ANA MWorker at front desk was very polite!!!!! She deserves a raise!! Did well for being only worker, and like 7 customers!!
Edgar RGreat service
lisa gCandace was super great and took care of us in a situation when rentals we're in short supply
Jay KThe person at this location told me they can not accept 15 Ft. rental due to space limit, and can not park on the street, after phone call to U haul another location, finally she told me ok to drop off.
Paul JCandice was Great!!
Steve HCandace was GREAT, it was not only the best U-haul customer experience I've ever had, it was one of the best customer experiences I've ever had. That lady was witty, charming and extremely helpful. I recommend an immediate promotion.
caleb hFirst of all the mileage is wrong, I sent a picture with the correct mileage and it was not adjusted at the end, second of all I returned the truck with the same amount of fuel as I picked it up which was at a1/4 of a tank yet you are charging me for 3 gallons of fuel, you charged me for the service of fueling the truck yet you have me credit for the same service, that tells me that you are just asking charges that don't really exist. Bad service.
Fernando MThe woman who helped me was wonderful. She made the whole experience was delightful. Thanks!!
Lawrence WThank you again.
anthony bThe cabin was a bit dirty with soda residue in the cup holders, but other than that, the truck was fine.
Allen CNothing, my experience was excellent from the moment I made the reservation until I dropped off the rental
christian DReally good customer service.
RUBEN BDon"t change anything. Weekend Lady was friendly with a supper positive attitude.
JAMES DGreat service and nice, but they didn't ask if I wanted coverage they just charged me without asking other places usually ask
LOUIS CTo expensive
Maria CQuick and painless. Front desk was very friendly and helpful.
michael bTruck was out of gas, had to wash windows could hardly see out of them. Back of of truck was dirty had to sweep out myself. Only gave me a $18.00 credit for gas, soon stead of paying $2.85 for gas at drop off location I payed $3.45 at pick up location, only offer $18 credit do the math I got screwed, will never use u- haul again!!!
randy PAs long as you hide the SAFEMOVE charge of $14.00 for the rental without giving the Customer the option to Opt-out I refuse to do business with you again. How do you AUTOMATICALLY add it to the contract without giving the Customer the option? Not fair! And I will make sure to spread the word about this hidden fee. Wait till I YELP you guys, so don’t be shocked.
Michael SHow can Pomona Uhual allow a random person to use a different person’s account without their consent? Who’s allowing this to happen? Please contact me with your manager directly at 714-855-5689 and speak to Tung / Adam to settle this complaint.
Tung TPut up a large sign so people returning trucks know to park them across the street; I did not know this and had to back my way out of the area near the office, and there's little room.
Matthew LNot much I have no complaints
DANIEL RBest customer service as always :)
CANDACE W